Electrical Discount UK レビュー 

338
•
TrustScore 5段階評価の2.5

2.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Had a TV that stopped working, consumer rights say it should last a reasonable amount of time which it definitely didn't. They just fobbed me off. I didn't have the fight in me to take it further so h... もっと見る

5つ星のうち5の評価

Order it online at 10pm on a Wednesday, order was processed first thing Thursday morning, delivered and installed on Friday earlier than scheduled by a two man team as promised. Graham was a poli... もっと見る

企業が回答しました

5つ星のうち1の評価

Very very disappointed. TV was via Amazon. Purchased last week. Delivery date showing as today on Amazon. Took day off work. Checked tracking on delivery co website. Arrow XL says next Monday. Rang A... もっと見る

企業が回答しました

5つ星のうち1の評価

Painful, put through two orders glitch both times saying no cart (despite my credit card verifying the transaction). Tried to write via their messaging system, - error message! didn't send. Spent 12 m... もっと見る

企業が回答しました

企業情報

  1. 電化製品店
  2. ・
  3. 洗浄剤提供業者
  4. 電子機器店

さまざまな外部ソースから提供された情報

Electrical Discount UK has been an established and trusted distributer since 1999. This not only makes us one of the longest established online retailers, but also experts in providing an unparalleled high quality of service. With a friendly and experienced customer service team on hand to assist you, customer satisfaction is guaranteed with Electrical Discount UK. As an established high street retailer for over 50 years, we specialise in providing the latest technology in televisions, home entertainment systems, domestic appliances and all things electrical. When buying from Electrical Discount UK, you can experience our expertise and belief in our innovative products, ensuring that you are provided with a high quality product that will last the test of time and suit your requirements perfectly. As we only deal with manufacturers directly we can ensuer a high quality product. We aim to provide the most affordable entertainment and appliance solutions to fit perfectly into every budget. Look no further for impressive discounts and deals that will give you exactly what you're looking for at a great price. When shopping with us, enjoy up to a 40% discount from the typical high street RRP, and get them delivered right to your door free of charge, complete with a full manufacturers guarantee.


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

338件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.6

すべてのレビュー

(338)

過去12か月のレビュー数: 7件

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5つ星のうち5の評価

Brill 🙂🙂

Great staff, brill value, thanks to wayne the delivery guy, very helpfull and friendly as were all the office staff. Would use again. Thanks again guys 🙂

2020年10月10日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Great to hear!!

5つ星のうち5の評価

Brilliant service ordered a tv mounted…

Brilliant service ordered a tv mounted it and decided I needed a bigger version, rang the shop and they collected and delivered a new one, happy days.

2020年10月10日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

All part of the service Gary, glad we were able to meet your expectations, thanks for your 5 star review :)

5つ星のうち5の評価

Prompt service and delivery

Prompt service and delivery, delighted with the Roberts DAB radio, neat and great sound. Thank you.

2020年10月10日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks JW for your kind review.

5つ星のうち5の評価

Great efficient service!

I looked online and Electrical Discount UK were very competitive on price and delivered my new dishwasher in 3days, all other retailers could only deliver it within 1month. They also offered a pick up service of my old dishwasher which saved me a trip to the tip.

2020年10月10日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Josh, I'm glad we were able to look after you so quickly, we always aim to be priced competitively, and go the extra mile when we can. Thanks for your 5 star review.

5つ星のうち5の評価

I have bought a TV and now soundbar off…

I have bought a TV and now soundbar off Electrical Discount and have been very happy with the price, delivery and customer service. My TVwas out of stock when I ordered but Graham kept me up to date and it arrived when he told me it would. I will definitely buy from them again.

2020年10月10日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Michael thankyou for your kind review and for your patience in waiting for the stock to come in. Stock is a real issue at the moment from all manufacturers. We look forward to helping you again in the future.

5つ星のうち1の評価

Risky

Ordered online
Money taken, no order confirmation
No delivery confirmation
No answer on telephone
No idea where money or item is

2020年10月9日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Mike, we dont actually take anybodies money until the item is dispatched, you should automatically receive an email confirmation of your order, most times people dont get these when they have made an error when inputting their details, or the server puts the mail into spam. We have a very busy call centre that is manned everydsy for 9 til 5.30 except Sunday. I am sorry that your experience wasnt as expected.

5つ星のうち5の評価

Fantastic service

First time using electrical discount direct and I would not hesitate to use again. The service was excellent from start to finish. I highly recommend.

2020年9月5日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Nikki, thanks for your positive review, we appreciate you taking time out to do so :)

5つ星のうち2の評価

I order a tumble dryer and it was…

I order a tumble dryer and it was supposed to be delivered last Saturday, now Tuesday and not here. Tried to call answer 'no one available to take your call' also tried customer services 'mail box full'.
As schools are back today, the virus is no excuse anymore.
It was delivered a week late which was no problem, just that I would have liked to have been informed.

2020年9月1日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Mr Clark, I am sorry we didnt deliver as required. All I can think is the Dryer hasnt come into stock as expected. I am afraid we are experiencing horrendous stock shortages across all product groups, this is a national shortage, and I am afraid to say that this is down to the Virus. Factories were shut down, and transport slowed to a crawl, and this means that there will indeed be many product shortages for the rest of the year. Hopefully the situation will improve in the coming weeks.

5つ星のうち5の評価

Delivery and item as expected

No issues, delivery on time as expected and email updates with said delivery. Some reviews caused concern but in the end I am glad to have used the company.

2020年8月30日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks for using us Jason. We have 1000s of satisfied cusomers, 95% of our customers say they would use us again. In this day and age it is so easy to express dissatisfaction when you are unhappy, and people are more likely to do that than praise. So thanks very much for taking the time to place a good review.

5つ星のうち5の評価

All aspects of the purchase were great

All aspects of the purchase were great. Website was easy to use, delivery was on time, with polite delivery driver, and the machine is installed and working well. Would recommend. Thanks.

2020年8月28日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks for your review JC :)

5つ星のうち5の評価

I would 100% recommend purchasing from…

I would 100% recommend purchasing from this company based on personal experience.
We haven't ordered from Electrical discount UK before so had usual concerns anyone may feel.
TV that was delivered had a screen fault, so got in touch by phone.
Graham was efficient, polite and attentive and arranged a replacement to be sent which we received the next week and works fine.
Thank you for stress free efficient service.

2020年7月25日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks for your review John. It is how companies deal with issues as they arise that separates the best from the rest. I'm glad we were able to help you out. Graham is a really valued member of our team, he has been in retail for well over 20 years. Thanks again.

5つ星のうち1の評価

I have placed an order for a Rowenta…

I have placed an order for a Rowenta Steam Iron. I have not received an email confirmation. I have tried to contact customer services but they are not accepting calls and the online system does not work.
Please can you advise progress on Order.

2020年7月15日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Mrs Wilkinson, I'm sorry we didnt communicate with you as well as we would both have expected in regard to your order. Unfortunately the Covid situation led to our call centre being very short staffed over the summer, we are just about getting back to normal now.

5つ星のうち5の評価

Excellent customer service.

I ordered a 32 Samsung tv from EDUK but after I ordered it I unfortunately had to cancel due to personal circumstances I can only say that EDUK where absolutely brilliant in there customer service and refunded the money without any delay. When my circumstances do change I will certainly have no worries about using this company again.

2020年7月9日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Dennis, thanks for your kind review, hopefully we can help you out in the future.

5つ星のうち5の評価

Excellent Service and Great Price

Having had an absolute nightmare with Curry’s. I decided to give Electrical Discount UK a go. They had the 55inch Nanocell LG TV that i wanted and was cheaper than all other retailers both high street and online. From ordering and delivery, no issue at all. Product as expected and bang on the time stated. Even had time for a quick chat with Jimmy the delivery driver, lovely fella. All round great service. Would definately order again. Thank you

2020年7月8日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks Paul for your review, always nice for the delivery guys to get a nice mention :)

5つ星のうち1の評価

A poor experience with this retailer

A poor experience with this retailer, in fact made me question if I had been scammed. Ordered a new Sonos sub (shown as in stock on website). To be fair I received an email to say it wasn't in stock and they would need to order it in. They asked me if this was ok, I said yes as long as it wasn't too long. A week later, still no sign of it. Emailed the company and they just mentioned it was delayed being shipped from Sonos.I questioned whether it would be shipped directly to me, but was told it would go to the and then be shipped out to me(seemed a bit odd, when could be posted directly). A week later I receive a promotion email from Sonos directly advertising the new Sonos sub which could be dispatched within 24 hours. I cancelled my order with this dodgy set up, and bought it direct from Sonos. Arrived the next day, so much for a delay from dispatching from Sonos. All seems a bit odd to me, I won't be using them again.

2020年7月5日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi James, and this is one reason while we will cease to deal with Sonos. They basically trade directly to the customer cutting out retailers like ourselves who helped put Sonos where they are now. For them not to supply us when we ordered from them, and then to supply you within one day is a disgrace! If anyone should be getting a poor review it should be Sonos and not us! I would appreciate it if you considered removing this review. We are not a "Dodgy set up" we have been trading on line for over 20 years and are the longest established independent etailer in the UK with 1000s of satisfied customers.

5つ星のうち1の評価

Dreadful - avoid using if you want to avoid disappointment

Dreadful, no email confirmation of order
No product received
No invoice.
No one ever answers the phone.
No one responds when query send via website form.

2020年6月24日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Hi Peter, I'm sorry your experience wasnt how you would have hoped, but in our defence your order was placed at the height of the Virus, in the middle of Lockdown, when 85% of our staff were furloughed, and we were doing our best within guidelines to remain a viable business, I would have hoped that our customers would be sympathetic to our situation.

5つ星のうち5の評価

Great all round service

Simon was particularly helpful and friendly when sorting out my requirements for a particular fridge freezer. However, the two delivery men from Furdeco were marvellous and went above and beyond to get the fridge in the house.

2020年6月6日
自発的なレビュー
Electrical Discount UK ロゴ

Electrical Discount UK からの回答

Thanks for your kind words Barry, Simon is a long term employee and is excellent, also nice to hear Furdeco did a good job, as they do take quite a lot of flak when things dont go to plan :)

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