Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... ãã£ãšèŠã
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... ãã£ãšèŠã
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James arrived on time. He inspected the equipment and decided to perform the repairs professionally. Most impressively, he put on shoe covers before entering the house to ensure no stains were left on... ãã£ãšèŠã
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... ãã£ãšèŠã
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EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
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EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, è±åœ
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
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Cyclone bathroom fan
I have given 3 stars purely because you cannot buy an impellar. This is the one removable part the customer has to clean. I broke ours and it cost me dear as our fan was out of warranty. The fans are good and the engineer was polite and helpful.
2026幎4æ8æ¥
EnviroVent ããã®åç
Good morning, J Mumford,
Thank you for taking the time to share your feedback, as well as your comments regarding the quality of the fan and the professionalism of our engineer.
We would like to provide some clarification regarding the replacement options discussed. The impeller is not supplied as a standalone spare part, as it forms part of the internal cartridge assembly and is supplied only as part of that complete component.
A quotation was initially provided for replacement of the internal cartridge. Following this, and in consideration of both the cost involved and the cracked front cover, a request was made for a quotation for a complete replacement unit. This option was provided, and the order for a new unit was subsequently placed.
We understand that replacement costs can be frustrating, particularly once a unit is outside of warranty. Your comments are appreciated and have been shared with the relevant team.
Kind regards,
The envirovent Customer Care Team
Engineers called at stated time theyâŠ
Engineers called at stated time they were both very pleasant and professional and completed work satisfactorily
Thank you
2026幎4æ8æ¥
EnviroVent ããã®åç
Good afternoon Catherine,
Thank you for taking the time to share your feedback.
We are delighted to hear that our engineers attended at the stated time and that you found them both pleasant and professional. It is also great to know that the work was completed to your satisfaction.
Your comments will be shared with the team, as positive feedback such as this is always greatly appreciated.
Thank you for choosing envirovent.
The envirovent Customer Care Team.
excellent product, even better service
the Envirovent crew were great from the word go throughout our product selection and installation experience.. Ryan was our point of contact and he couldn't have been more helpful, going to extra mile [literally and figuratively] to make sure the process was as smooth as possible, answering every question we had; there was no 'hard sell' and at every step of the way we were kept informed about what was going on and he has also been on hand to answer all our questions to the after-sales service is also excellent. the product itself has been running for a few months and there is a huge difference in our air quality and wife's breathing, as she's asthmatic so this has been a big help in improving her health.. all in all i can't recommend them enough.. thanks!
2025幎11æ17æ¥
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EnviroVent ããã®åç
Dear Alan,
Thank you so much for your wonderful feedback. We are delighted to hear that Ryan and the team made the whole process smooth and stressâfree for you. Itâs great to know the system is already making such a positive difference to your home and your wifeâs health. We really appreciate your recommendation.
The envirovent Customer Care Team.
very very poor customer serviceâŠ
very very poor customer service recently had a full service on my piv system in my loft paid in full for it then not to be working as it should called the receptionist rebbeca got promised a call back and appoinment for the engineer to come out and rectify the issue this was over a month ago still not heard a things so dissapointed as now i have a system that doesnt function as it should even though ive paid for it
2026幎4æ7æ¥
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EnviroVent ããã®åç
Dear Stephen,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your recent experience. This isnât the level of service we aim to provide, and I completely understand how frustrating it must be to have a system not functioning as it should after a full service.
Your concerns have now been logged under case number 607 so we can investigate this properly. Please contact our Customer Care team at customercare@envirovent.com with the details of the issue, and we will ensure this is followed up as a priority.
Thank you for your patience â we are committed to putting this right for you.
The envirovent Customer Care Team.
Three installations for the family.
This is the third installation Iâve had. Having had Envirovent install a unit in my flat in Bexhill in January 2025, Iâve now had loft units and extractor fans fitted in both of my daughterâs houses in Basingstoke. Money well spent!
2026幎4æ1æ¥
EnviroVent ããã®åç
Dear Roger,
Thank you for choosing envirovent again. Weâre really pleased to hear youâre happy with all three installations. Your support means a lot to us.
The envirovent Customer Care Team.
EnviroVent ããã®åç
Dear Mr Lee,
Thank you so much for your kind words! We are really glad to hear you received great service and everything was completed on time. We appreciate you taking the time to leave a review.
The envirovent Customer Care Team.
EnviroVent ããã®åç
Dear EGL Developments Limited
Thank you so much for your lovely feedback. We are delighted to hear that Adam provided a punctual, polite, and thorough service. Your comments mean a lot to us, and we will be sure to pass them on to him.
The envirovent Customer Care Team.
Engineer arrived earlier than expectedâŠ
Engineer arrived earlier than expected and was very helpful
2026幎3æ19æ¥
EnviroVent ããã®åç
Good morning Helen,
Thank you for your positive feedback weâre so pleased to hear the engineer was helpful and arrived promptly.
The envirovent Customer Care Team.
Worth the hassle
We have now had the vent and bathroom fan installed for two weeks and are happy with them both. Running costs seem to be in line with what we were told.
The actual installation by Enviroventâs own installers was really good. In fact they turned round a process that had become quite fraught, not helped by the salesmanâs attitude and local roofers being unwilling to fit the specialist vent we were sent. In fact we were on the point of cancelling and only went ahead because we actually wanted a system.
Payment was not easy. The company we had to pay had a Spanish bank so all the usual payment methods didnât work. We ended up having to pay over the phone by card, but this itself took five phone calls and two emails to the person at âEnviroventâ.
I believe we had been dealing with franchisee rather than Envirovent when buying and paying for the system. And it really was a tale of two parts. Everything handled by the franchisee was unsatisfactory, everything handled by Envirovent was more than satisfactory.
This use of franchisees is not made clear. In fact everything is done to make them look like part of the company and at no point were we told different. Just the opposite, they use Enviroventâs email system and apply all of Enviroventâs award logos to the bottom of their emails.
Would I recommend them. Yes because the system is worth the hassle, but be prepared for the hassle.
2026幎3æ16æ¥
EnviroVent ããã®åç
Dear Duncan,
Thank you for taking the time to share your experience. We are really pleased to hear that you are happy with the vent and bathroom fan, and that our installation team were able to turn things around and deliver the level of service you expected.
We are sorry that the earlier stages of the process caused frustration, particularly around communication and payment. Your feedback about the franchise setup and clarity around who you were dealing with is extremely valuable, and we will make sure it is passed on so we can improve this part of the customer journey.
We are glad the system itself is performing well for you, and we appreciate your honest recommendation. Thank you again for your review.
The envirovent Customer Care Team.
EnviroVent ããã®åç
Dear Janet,
Thank you so much for the kind words. I am glad you were pleased with the work.
The envirovent Customer Care Team.
Everything was explained well
Everything was explained well, they turned up on time and did a great job. Also cleaned everything up and left no mess.
2026幎3æ13æ¥
EnviroVent ããã®åç
Dear Marie,
Thanks for the lovely feedback. We are pleased you were happy with the job and the clean finish. It was a pleasure to help. We appreciate you choosing us.
The envirovent Customer Care Team.
Efficient service
Efficient service. Engineer on time and very well done replacement leabing everything tidy.
2026幎3æ12æ¥
EnviroVent ããã®åç
Good morning Jan,
Thank you so much for your kind feedback. Weâre delighted to hear that the engineer arrived promptly and completed the replacement efficiently leaving everything neat and tidy.
Itâs great to know you were happy with the overall service. We really appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
No problems getting a minor fix under the warranty
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach properly, so given the seven year warranty on our fans, we gave them a call. They came out within a few days, and the engineer replaced the fan cover, and even sorted us out a new remote for the other fan that had got lost. Great service.
2026幎3æ10æ¥
EnviroVent ããã®åç
Dear Richard,
Thank you for the great review. We are really pleased to hear that our team were able to help quickly and get everything sorted for you. It is great to know your fans are working well again. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very efficient and good customerâŠ
Very efficient and good customer service also the job was done excellent. Thank you keep the good job.
2026幎3æ6æ¥
EnviroVent ããã®åç
Dear Trust Chiwundura,
Thank you so much for your kind words. We are really glad to hear you found our service efficient and our customer care excellent. It means a lot to us. We appreciate your support and look forward to continuing to deliver great work for you.
The envirovent Customer Care Team.
EnviroVent ããã®åç
Dear Mim,
Thank you so much for the 5âstar review!
We are delighted to hear you found our customer service polite and respectful. It means a lot to us. We are always here if you need anything in the future.
The envirovent Customer Care Team.
Friendly and competent service
Friendly and competent service. Never make a mess. All good.
2026幎3æ6æ¥
EnviroVent ããã®åç
Dear CJ,
Thank you so much for your kind words. It is a pleasure to provide friendly, reliable service, and we are glad to hear everything has been consistently smooth for you. We truly appreciate your support and look forward to helping again in the future.
The envirovent Customer Care Team.
He was polite and he tidied up after him
2026幎3æ19æ¥
EnviroVent ããã®åç
Dear Mr McQueeney,
Thank you so much for your review. I am really glad to hear you found him polite and that he made sure to tidy up afterwards. We always aim to provide a smooth, respectful service, and itâs great to know that came across. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team
I strongly recommend Envirovent to everyone.
Been using EV fans & whole house units for years in all our investment properties not just this latest installation as it stops condensation & mould dead in its tracks. I recommend EV to everyone.
2026幎3æ18æ¥
EnviroVent ããã®åç
Dear Laura,
Thank you for your fantastic review. We really appreciate your loyalty and are delighted that our products continue to work so well for your properties. Your recommendation means a lot to us.
The envirovent Customer Care Team.
Great job
The fitting was quick and efficient plus the extractor is effective and quiet.
2026幎3æ17æ¥
EnviroVent ããã®åç
Dear Ramoneur,
Thank you for your kind feedback! We are really pleased to hear that you found the fitting process quick and efficient, and that the extractor is both effective and quiet. It is great to know it is making a positive difference for you. If you ever need any further assistance, we are always here to help!
The envirovent Customer Care Team.
EnviroVent ããã®åç
Good morning Peter,
Thank you so much for your feedback. Weâre delighted to hear that you found our service professional and friendly, we really appreciate you taking the time to share your experience.
Kind Regards,
The envirovent Customer Care Team.
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