Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... ãã£ãšèŠã
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... ãã£ãšèŠã
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James arrived on time. He inspected the equipment and decided to perform the repairs professionally. Most impressively, he put on shoe covers before entering the house to ensure no stains were left on... ãã£ãšèŠã
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... ãã£ãšèŠã
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EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
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EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, è±åœ
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
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Very courteous and politeâŠ
Very courteous and polite engineers/installers. Hard workers too.
We had a problem with our fan. They sorted out the problem and now everything is working fine. Thank you.
2026幎3æ3æ¥
EnviroVent ããã®åç
Dear Pam,
Thank you for your kind words. We are delighted to hear that our engineers were courteous, professional, and able to resolve the issue with your fan. We truly appreciate your feedback and are glad everything is now working smoothly. If you need anything in the future, we're always here to help.
The envirovent Customer Care Team.
Lovely gentleman fitted our deviceâŠ
Lovely gentleman fitted our device today. Everywhere left clean and tidy. Nice honest chap.
Time will tell if the machine works well enough to clear damp and condensation.
2026幎3æ2æ¥
EnviroVent ããã®åç
Dear AMay,
Thank you so much for your kind words. Itâs great to hear that our engineer made a good impression and left everything clean and tidy â we will be sure to pass that on to him. We are confident the unit will make a real difference with your damp and condensation, but if you have any questions or need support as it beds in, weâre always here to help.
The envirovent Customer Care Team
Excellent customer service & excellent. Delivered on agreed outcomesâŠ
Excellent customer service & engineer who talked me through each step
2026幎2æ12æ¥
EnviroVent ããã®åç
Dear Miss Pamerla Kelly,
Thank you so much for your kind words. We are delighted to hear that our engineer was able to guide you through each step and provide the level of service you deserve.
The envirovent Customer Care Team.
Very good service and a very politeâŠ
Very good service and a very polite engineer
2026幎2æ12æ¥
EnviroVent ããã®åç
Dear Stephen,
Thank you for your kind review. We are really glad you were happy with the service and that our engineer made a positive impression.
The envirovent Customer Care Team.
Really friendly
Really friendly, arrived on time and explained everything wonderfully. Always had positive experience with the north east Aberdeenshire workers.
2026幎2æ12æ¥
EnviroVent ããã®åç
Dear Hannah,
Thank you so much for your kind words. We are delighted to hear everything was explained clearly and that our team arrived right on time. It is great to know you have consistently had positive experiences with our North East Aberdeenshire workers. We really appreciate you taking the time to share this.
The envirovent Customer Care Team.
Professional and excellent service
I had a survey by Richard who was extremely helpful and professional. He explained everything clearly and booked the installation .
The installation of their PIV machine was easy and quick . My house was left spotless and tidy.
Condensation has gone and the humidity reduced, air quality in my house is improved and my allergies are getting better every week. The aftercare customer service is also good . Highly recommend this company.
2026幎1æ20æ¥
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EnviroVent ããã®åç
Dear Ros,
Thank you for your lovely review! Weâre really glad to hear Richard made everything clear and easy, and that the installation went smoothly. Itâs great that your home was left spotless and that youâre already feeling the benefits with reduced condensation, better air quality, and easing allergies. We also appreciate your kind words about our aftercare team. Thank you for the recommendation!
The envirovent Customer Care Team.
excellent service
Arrived when expected, was pleasant when discussing work to be done then got straight on with the job. Enstalled the unit without fuss and professional throughout. Clean and tidy work. Good job.
2026幎2æ20æ¥
EnviroVent ããã®åç
Dear M.Mulhall,
Thank you for taking the time to leave such a positive review. I am really glad to hear you were happy with the installation and the overall service. It was a pleasure carrying out the work for you, and I appreciate your kind words about the professionalism and tidy finish. If you ever need anything in the future, I will be happy to help.
The envirovent Customer Care Team.
Excellent service and support assistingâŠ
Excellent service and support assisting and guiding my team on the installation of the MEV System
2026幎2æ6æ¥
EnviroVent ããã®åç
Dear Stuart,
Thank you for the excellent feedback. We
are glad our team could provide the support and guidance needed during the MEV System installation. It has been a pleasure working with your team.
The envirovent Customer Care Team.
Superb
Superb . Came in - brought replacement unit got on with the job in hand . Explained how system works which did not happen when original was fitted .
2026幎2æ18æ¥
EnviroVent ããã®åç
Dear Susan,
Thank you so much for the great feedback. We are really glad we could get the replacement unit sorted quickly for you. It is important to us that everything is clear and working as it should, so we are pleased the system was properly explained this time. If you need anything else, we are always here to help.
The envirovent customer care team.
EnviroVent ããã®åç
Dear Customer,
Thank you so much for your kind words. It was a pleasure assisting you, and I am glad your experience was positive. I appreciate you taking the time to share your feedback.
The envirovent customer care team.
The fitter was on time
The fitter was on time, explained what was going to happen.
There was no mess to clear.
2026幎2æ2æ¥
EnviroVent ããã®åç
Dear Derek,
Thank you for your feedback. Iâm really glad to hear the fitter arrived on time and kept you informed throughout the process. Itâs great to know everything was left clean and tidy too. We appreciate you taking the time to share your experience.
The EnviroVent Customer Care Team.
Friendly and professional engineer
2026幎2æ16æ¥
EnviroVent ããã®åç
Dear Nigel,
Thank you so much for your kind words. Iâm really glad to hear you had a positive experience. It was a pleasure helping you, and Iâm always here if you need anything in the future.
The EnviroVent Customer Care Team.
One year review - great product, dire aftercare
Edit: A very disappointing update.
Everything I stated in my original review still stands, this is an excellent PIV wall unit which does a great job. However, beware of aftercare if there are any issues.
In our case on attempting to change the filter as required annually for the 10 year warranty, it transpires that the unit is incorrectly installed so that the cover cannot be removed to access the filter.
Despite being provided with unequivocal concrete evidence of this, Envirovent have refused to send an engineer to correct their error unless I pay £150 upwards. So much for the 10 year warranty.
This is a 5 star product with 1 star customer care, Two stars overall because the measure of a company is how they deal with problems. Envirovent has been an epic fail in this regard and has completely changed my perception of the company.
Original review:
I've waited a year to review to see what happened during the worst of winter weather and so give a proper overview.
Mould was a real problem in our South Wales coastal property, compounded by a damp cellar area below the house.
Craig the surveyor was really helpful and not at all pushy for a sale. We went ahead with installation and Allan the engineer did an immaculate job.
A year later the difference is significant. Virtually no mould even in quite inaccessible areas that previously were badly affected. We did install a humidity tracking fan in the kitchen as well to complete the circuit, but combined it has proved a very effective solution to the problem.
It isn't a cheap option, but with the 10 year warranty it's good value. We are very happy with the service we received and the outcome from the installation.
2026幎2æ11æ¥
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EnviroVent ããã®åç
Dear Seelyb,
Thank you so much for taking the time to leave such a thoughtful review after a full year of seeing the results. We're really pleased to hear how much of a difference the installation has made, especially given the challenges with mould and the damp cellar. Itâs great to know Craig and Allan provided the level of service we aim for, and that the improvements have held up through the winter. We appreciate your comments on the value and the warranty, and we're delighted youâre happy with the outcome. Thanks again for your trust â weâd be glad to help anytime in the future.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Martin,
Thank you for your feedback. I am really glad to hear you were happy with the quality of the work and the tidy finish. I appreciate your patience regarding the slight delay, and I will make sure to improve on punctuality going forward. Thanks again for choosing us.
The EnviroVent Customer Care Team.
Bathroom extractor
Sheer professionalism from start to finish. Communication was brilliant.
They give the feeling of great efficiency.
Cannot recommend Envirovent enough.
2026幎2æ5æ¥
èªçºçãªã¬ãã¥ãŒ
EnviroVent ããã®åç
Dear Robert,
Thank you so much for your wonderful review. We are delighted to hear that you found our service professional and our communication clear throughout. Efficiency is something we take great pride in, so it is fantastic to know that came across. Your recommendation means a great deal to the whole EnviroVent team.
The EnviroVent Customer Care Team.
I had a cancelled appointment
I had a cancelled appointment, so I was home and happy to have my works already agreed by a good workman. He was curtious, was professional. And showed me how to work my remote extractor fan. Very happy and good job done.
2026幎2æ9æ¥
EnviroVent ããã®åç
Dear Belle,
Thank you so much for your lovely feedback. I am really pleased to hear that the timing worked out and that you were happy with the service. It is great to know you found the work professional and helpful, especially with getting your extractor fan remote explained. I appreciate you taking the time to share your experience, and I am glad youâre happy with the job done.
The EnviroVent Customer Care Team.
The whole experience from start toâŠ
The whole experience from start to finish was very efficient and easy. I got a surveyors appointment quickly and an appointment for installation. The installer Robbie was very professional and hard working. Couldnât fault him or the whole experience at all.
2026幎2æ4æ¥
EnviroVent ããã®åç
Dear Sally,
Thank you for your lovely review. We are really glad the whole process was smooth for you. Robbie will be pleased to hear your kind words â he did a great job. We appreciate you choosing us.
The EnviiroVent Customer Care Team.
Quality .
Your employe was respectful and diligent . And clearly put the customer first good operational instructions and good feedback of the job .
2026幎2æ5æ¥
EnviroVent ããã®åç
Dear Donna,
Thank you so much for your feedback. We are delighted to hear that our team member was respectful, diligent, and focused on putting you first. Providing clear instructions and keeping customers informed throughout the job is something we take pride in, and itâs great to know that this came through in your experience. We truly appreciate you taking the time to share your review.
The EnviroVent Customer Care Team.
I didn't like the fact the operativeâŠ
I didn't like the fact the operative walked into my bathroom and washed his hands and used my towel to dry all without asking!
2026幎1æ21æ¥
EnviroVent ããã®åç
Dear Janet,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience â thatâs not the level of professionalism we expect from our team. An operative should never enter a private space like your bathroom or use your personal items without permission.
We take this seriously and will be addressing it directly to ensure it doesnât happen again. Your comfort and trust matter to us, and we appreciate you bringing this to our attention.
The EnviroVent Customer Care Team.
Phil came bang on time
Phil came bang on time , very professional & polite . Left no mess very tidy & explained how to work the system
2026幎2æ3æ¥
EnviroVent ããã®åç
Dear Janice,
We are delighted to hear that Phil arrived right on time and provided such professional, polite service. It is great to know he kept everything tidy and made sure you were confident using the system before he left. We really appreciate you taking the time to share your experience and we are always here if you need anything in the future.
The EnviroVent Customer Care Team.
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