Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... ãã£ãšèŠã
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... ãã£ãšèŠã
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James arrived on time. He inspected the equipment and decided to perform the repairs professionally. Most impressively, he put on shoe covers before entering the house to ensure no stains were left on... ãã£ãšèŠã
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... ãã£ãšèŠã
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EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
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EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, è±åœ
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
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EnviroVent ããã®åç
Good morning Tony,
Thank you for your wonderful feedback. Weâre pleased to hear youâre very happy with your experience. If you ever need anything, our team is always here to help.
Kind Regards,
The EnviroVent Customer Care Team
Everything seems go so far
Everything seems go so far. They installed the equipment, left Everything cleaned and tidy.
2026幎2æ3æ¥
EnviroVent ããã®åç
Dear Customer,
We are glad to hear everything is going smoothly and that the installation was completed cleanly and professionally. If you need anything else or have any questions as you get started with the equipment, we are always here to help.
The EnviroVent Customer Care Team.
This company is doing everything right
This company is doing everything right! I have been a customer for many years and have just bought my second PIV unit from them. The first one worked for over 14 years without any issues! Their engineers are skilled and competent. Liam and Charlie who installed this latest unit are exceptionally efficient,knowledgeable and also very likeable! :)
2026幎2æ3æ¥
EnviroVent ããã®åç
Great to hear! Thank you for taking the time to leave us a review, and to hear about the long term benefits you have experienced with our products. We will also be sure to let Charlie and Liam know that their workmanship was appreciated. Thank you! The envirovent Team.
A company that now cares about itsâŠ
A company that now cares about its customers.
My post-sales experience with Environvent was shaky. However, the new franchisee in the southwest has changed all that. I just had a warranty repair done at no cost to me, by a friendly and professional engineer, returning me to full satisfaction with Envirovent's products.
A well handled turn around. It is clear that Envirovent are values-led. I am now happy to once again recommend them to others.
2026幎2æ2æ¥
EnviroVent ããã®åç
Dear Paul,
Thank you for your review. We are glad our new Southwest franchisee was able to turn things around and get everything sorted for you. It is great to know you are happy with the service and confident in recommending us again. If you need anything in the future, weâre here to help.
The EnviroVent Customer Care Team.
I have lived in a housing assiciationâŠ
I have lived in a housing assiciation santuary housing with electric heating . A two bed bunglow for ten years. They got envirovent to put in a piv unit in the hall way. The place is freezing it overventilates and will cost you a fortune to heat your property. These units are plasters to your damp problems. Fix you damp floors and if you have cavity wall insulation make sure its not damp and dropped in wall and you have no penetrating damp ie damaged plaster. Stormdry your brick work .Check your attic is not damp and has air flow also good insulation and eves are not blocked. Good windows and doors. Then get rid of these horrirble scammy products. If you need ventilation go for heat recovery units either whole house or single units. If you get a piv get one that can heat the air to higher than there 10 degrees they offer other companies can provide this. Or except high energy bills and itchy dry skin. Envirovent your piv units are terrible shame on you.
2026幎1æ31æ¥
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EnviroVent ããã®åç
Dear Paul,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have been facing in your property, and we understand how frustrating this situation must be.
Your feedback is important to us, and we would really like the opportunity to look into this in detail and provide the support you deserve. So that we can investigate your concerns properly, please contact our Customer Care team at customercare@envirovent.com and include case number 566 in your message, so we can look into this for you.
The EnviroVent Customer Care Team.
Took ages to come back to then informâŠ
Took ages to come back to then inform they couldnât fit vents despite suggesting they could when they did a site visit.
Chased over 3 times and waited nearly 2 months post survey.
2026幎1æ31æ¥
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EnviroVent ããã®åç
Dear Simon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays you experienced and the frustration caused by the outcome of your survey. This isnât the level of service we aim to provide.
To help us look into this further and resolve the matter for you, please contact our Customer Care team at customercare@envirovent.com and include case number 567 in your message. A member of the team will review your case as a priority.
The EnviroVent Customer Care Team.
We asked for help from Enviro vent
We asked for help from Enviro vent. from start to finish our experience was hassle free . The company representative was very knowledgeable and gave us advice on installing a ceiling vent to help with humidity in our property .
Workmen then came to fit their product, they were very good with the installation respectful of property and cleaned up after themselves.
Their product, ceiling vent has certainly helped our property.
Great job from start to finish
2025幎3æ27æ¥
EnviroVent ããã®åç
Dear Stuart,
Thank you so much for your wonderful feedback. We are delighted to hear that your experience was smooth from start to finish and that the ceiling vent is already making a positive difference. Our team takes great pride in providing helpful advice, respectful installation, and quality products. We truly appreciate your review and are glad we could help improve your property.
The EnviroVent Customer Care Team.
I have used them for the last 12 years
I have used them for the last 12 years. Very good . A tad expensive but they really do make a difference. The lads who call are very friendly and knowledgeable. They respect your home as well. Keep up the great work.
2026幎1æ28æ¥
EnviroVent ããã®åç
Dear Marlene,
Thank you for your loyalty over the past 12 years. We are glad you are happy with the service, and the team will really appreciate your kind words.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear George,
Thank you so much for your kind words. I am really glad to hear you found the service prompt and professional, and that the aftercare and advice were helpful. It was a pleasure supporting you, and I am always here if you need anything in the future.
The EnviroVent Customer Care Team.
Easy to make appointment
Easy to make appointment. Arrived on time, lovely guy, cleaned up and then had nice chat about what had been done and how it works.
2026幎1æ13æ¥
EnviroVent ããã®åç
Dear Soraya,
Thank you so much for taking the time to share this. I am really glad to hear the appointment process was smooth and that everything was completed to your satisfaction. It is great to know you felt well looked after and informed about the work. If you ever need anything in the future, we are always happy to help.
The EnviroVent Customer Care Team.
Installation
The engineer was impeccable and very knowledgeable. Work carried out in the time frame. Very good communication throughout.
2025幎12æ11æ¥
EnviroVent ããã®åç
Dear Lisa,
Thank you so much for your wonderful feedback. We are delighted to hear that our engineerâs expertise, communication, and timely work made your experience a positive one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your review.
The EnviroVent Customer Care Team.
Great service
Got a PIV unit installed which we are very happy with. The service was great and the staff very knowledgeable and experienced. Since the installation we haven't had any condensation at all even with drying clothes indoors. The installation was quick and the workers were tidy, friendly and helpful. Can't recommend the company highly enough.
2026幎1æ9æ¥
EnviroVent ããã®åç
Dear Customer,
Thank you so much for your lovely review. We are really glad the PIV unit is working well for you and that the installation went smoothly. It means a lot to hear you would recommend us. If you ever need anything, we are here to help.
The EnviroVent Customer Care Team.
Great Experience
From start to finish we had a great experience with the team at envirovent everyone has been so professional, friendly and accommodating. They did a thorough and professional job and were so reliable. We would highly recommend them
2026幎1æ20æ¥
EnviroVent ããã®åç
Good morning Emily,
Thank you so much for your 5âstar review. Our whole team is really pleased to hear that you had such a positive experience from start to finish. Knowing that you found everyone professional, friendly, accommodating, and reliable means a lot to us.
Weâre glad the work met your expectations, and your recommendation is greatly appreciated.
Please don't hesitate to contact us if we can be of any further assistance in the future.
Kind regards,
The EnviroVent Customer Care Team
Ok after service, if a little slow
Bought an Atmos five years ago. When it stopped working, they replaced the whole unit without a problem. Getting through to speak to someone was a little confusing and it did take a week for them to finally get back to me (hence a star lost), but all in all OK after service.
2025幎10æ7æ¥
EnviroVent ããã®åç
Dear Wendy,
Thanks for your review. We are glad the replacement went smoothly, and we appreciate your patience with the wait. Your feedback helps us improve.
The EnviroVent Customer Care Team.
Envirovent Warranty Visit
Engineer was on time, evaluated the situation and completed replacement unit installation under the warranty visit. Engineer was polite, professional and explained everything and answered all questions.
2026幎1æ19æ¥
EnviroVent ããã®åç
Good morning Andy,
Thank you for taking the time to leave us a 5âstar Trustpilot review.
Itâs great to hear that our engineer arrived promptly, assessed the issue thoroughly, and completed the replacement unit installation under your warranty. Thank you for your comments regarding our engineer; we are glad that you found them polite, professional, and clear in their explanations.
Your feedback means a lot to us, and weâre glad the visit met your expectations. If you need anything else, weâre always here to help.
Kind Regards,
The Envirovent Customer Care Team.
EnviroVent ããã®åç
Dear Mr Kirkbright,
Thank you for your feedback. I am really glad I could come out and get everything sorted for you. If you ever need anything else, I am always here to help.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Patricia,
Thank you so much for your kind words. I am really glad you were happy with the work. It was a pleasure to help, and I appreciate you taking the time to leave a review.
The EnviroVent Customer Care Team.
Very clean tidy and clean and speedyâŠ
Very clean tidy and clean and speedy job done. Was a very nice and respectful guy. Deserves a pay rise.
2026幎1æ16æ¥
EnviroVent ããã®åç
Dear Peter,
Thank you so much for your kind words. I am really glad to hear you were happy with the work and the service you received. Your feedback means a lot, and I truly appreciate you taking the time to share it.
The EnviroVent Customer Care Team.
Rubbish
If youâre unfortunate enough to initially have a salesman talk your ears off trying to convince you to have one of their fans, do your research first. Unfortunately they installed it uneven, directly above the shower so youâre cold while showering and dripping instead of removing the moisture in the air. It needs adjusting and despite promising they would return to adjust if needed have said they canât. So no after care and liars! The fans are also expensive to run and make the house even colder, something sales will obviously not tell you.
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
EnviroVent ããã®åç
Hi Cheryl,
Thank you for taking the time to share your feedback. Weâre sorry to hear that your experience hasnât met your expectations, and we appreciate the opportunity to look into this further.
We understand your concerns regarding the information provided during your initial visit. Our surveyors aim to give residents a clear understanding of how our ventilation systems work and how they help improve air quality. Our fans have been used in homes across the UK for numerous years to help reduce issues caused by poor air movement, mould, and condensation. They run continuously and use intelligent humidity tracking to increase airflow when needed, helping to keep rooms well ventilated.
Regarding the installation above the shower, the effect youâve described can sometimes occur when the fan is working efficiently and drawing moisture rapidly toward it. In certain conditions, condensation can form on the front cover due to temperature differences, even though the fan is still effectively removing moisture from the air.
Weâre also sorry to hear that you feel we have refused to return. As the installation was arranged through your housing provider, we do require their approval before attending again. If you raise your concerns with them, we will be more than happy to revisit and make any necessary adjustments.
To allow us to investigate and support you further, please contact our Customer Care team at customercare@envirovent.com, quoting case number 553. Our team will be happy to assist you and work toward a resolution as quickly as possible.
Kind Regards,
The Envirovent Customer Care team.
A proud & very happy Owner of Cyclone 8.
Wasn't sure about buying something I hadn't seen; but the company had a good informative website ; so I contacted them for a free survey.
Well , surprised to be very quickly phoned by George (Wannell) who was incredibly helpful in talking me through the products & how they did installation etc. Just a really helpful, friendly guy who knew his stuff.
Long story, short - I am now the proud & very happy Owner of Cyclone 8.
2026幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
EnviroVent ããã®åç
Dear Customer,
Thank you for your lovely review. We are really glad George was able to help and that youâre happy with your new Cyclone 8. Enjoy it, and we are here if you need anything.
The EnviroVent Customer Care Team.
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