Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less a... もっと見る
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A comprehensive look into your credit history well worth paying for a subscription even only for a short period to gain a good personal insight to your fiances. Only grumble would be it seems app is u... もっと見る
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Really had to deal with as far getting information updated . The data is not updated as you would expect for a paid membership unlike Experian who updates every month and when you reach out you get to... もっと見る
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企業情報
Equifax について
当該企業による記述
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
連絡先
3.3
まあまあ
4891件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Equifax からの回答
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
They Will Keep Your Money
This service is supposed to help people manage money but they debited my account after a free trial ended and would not refund it. Choose another service.
2026年1月24日
Equifax からの回答
Hi Liz,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi Sylvia,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Wrong credit score..
Wrong credit score... impossible to delete an account, constantly spamming your mailbox...
2026年7月23日
Equifax からの回答
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
My case was resolved in a matter of…
My case was resolved in a matter of hours without any fuss. There was clear communication throughout the case. Outstanding service!
2026年7月23日
Equifax からの回答
Hi Carlos,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your case was resolved in a matter of hours. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Do be careful when contactacting this…
Do be careful when contactacting this company, every adjustment/ query drops your score down. I recently reactivated my account after a number of years, to find a dead relative on my associate list despite having arranged for his removal 18 years ago. Equifax said that I had him put on the account - err,no! After requesting his removal, which they did, they then put a Notice of Correction re this stating that I cannot be considered trustworthy due to the adjustments! I asked for this to be removed and they dropped my score. When I queried this they dropped my score again. A total sham. Nothing else can affect this score as all apyments are up to date, so do be aware. you call the company and the person at the other end does not understand what you are querying. So do be careful when using this company.
2026年7月23日
自発的なレビュー
Equifax からの回答
Hi there,
I'm sorry that we have so far been unable to help you understand the how to improve your Equifax Credit Score. You can find information about this by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
Kind regards,
The Equifax Team
Have been amazing throughout with step…
Have been amazing throughout with step by step acknowlegement at each stage...would recommend
2026年7月22日
Equifax からの回答
Hi Joseph,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi Philip,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reduced my score and can’t explain why?!?
They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less attractive risk because I didn’t have enough credit agreements!?!! How clueless is that? Since they evidently don’t know what savings and income I have they are unable to make such a judgement. TOTALLY CLUELESS…. I need to look for another supplier.
You have been a huge disappointment….
2026年7月22日
自発的なレビュー
Equifax からの回答
Hi Ian,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Very frustrating to deal with
Very frustrating to deal with. The way my address is formatted is in correct. Ive updated it myself on Experian but Equifax have had to raise it as a query with another team and set up an online help account. Still not corrected. Have been told now it's been corrected but not showing on the system until tomorrow when I need to phone back to get it corrected. This is making my data incorrect. Report says im not on voters roll and I am. I have a recent nearly 30k car loan which isnt showing and I can't get a mobile phone from Tesco as im failing their soft credit score despite my credit rating showing good on equifax. Very poor
2026年7月19日
Equifax からの回答
Hi Christine,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If i'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
I would give zero stars if i could
I would give zero stars if i could, massive data breach by Equifax who decided that I and another person with the same first and last names but a different middle name, were one and the same. This meant that they shared all our financial info with the other person when they merged our credit reports.
We live hundreds of miles apart too.
To top if off, they wanted me to do all the work to fix their screw up. Utterly unacceptable.
Reported to the ICO
To respond to Equifax's reply - case ref is 260710-6436836 and i haven't heard anything for 10 days. So no, you are not doing anything about my complaint beyond "disassociating" the other person and myself. You have totally failed to address the data breach, involve the IOC etc.
2026年7月10日
自発的なレビュー
Equifax からの回答
Hi Andy,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If i'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
I started a trial version of Equifax on…
I started a trial version of Equifax on Friday. It wasn't what I really wanted so I tried to cancel online. I was told I couldn't cancel online line at this time and asked me to use Customer Service. When I did this customer service noted I had tried to cancel online. Because of this...they raised a Case Number??! I have no idea why they would do this? But now rather than cancel I have to wait 5 days until the case is reviewed. There is NO case to review. This is inconvenient for me and pointless for you. Please simply cancel my free trial
2026年7月18日
Equifax からの回答
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Kindly cancel my membership
2026年7月18日
Equifax からの回答
Hi there,
Thank you for taking the time to leave your feedback.
If you wish to cancel your subscription, you can do this online by logging into myEquifax and clicking on the 'my account' section. Once your service has been cancelled all reports and scores you’d previously generated will be deleted. Please make sure you download all the credit reports and scores you wish to keep because they cannot be retrieved after the service has been cancelled.
If for any reason you are unable to access your account to process a cancellation, you can contact us using any of the details on our Online Help page.
Kind regards,
The Equifax Team
Equifax からの回答
Hi Corrien,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Swift, pragmatic, helpful, polite
Swift, pragmatic, helpful, polite help on line and by email
2026年7月10日
Equifax からの回答
Hi Richard,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Proffesional courteous
Proffesional courteous, managed to resolve a few issues, a pleasure to deal with highly recommend
2026年7月4日
Equifax からの回答
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
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