I’m very happy with Equifax. The identity verification process was really straightforward, and I was able to see my credit score very quickly. I would definitely recommend Equifax to everyone.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The online platform was easy to access, and I was able to read and understand the information provided without difficulty. The only aspect I was uncertain about was how to raise a query, as I could no... もっと見る
企業が回答しました
They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less a... もっと見る
企業が回答しました
So for some reason my credit score through yourselves is appalling, where as with the other 2 main companies its in the good range. how is it I can have good credit ratings on 2 sites but yours is so... もっと見る
企業が回答しました
企業情報
Equifax について
当該企業による記述
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
連絡先
3.3
まあまあ
4918件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I want to stop my subscription and you…
I want to stop my subscription and you wont let me your taking money out of my bank
2026年7月27日
Equifax からの回答
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Great company
2025年8月18日
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Fobbing people off must be a art to…
Fobbing people off must be a art to these people or they think us consumers or just thick not sure witch get your act together and get problems sorted stop passing the buck cause you can't be bothered to sort the problem
2026年7月28日
自発的なレビュー
Equifax からの回答
Hi Alan,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Useless
Useless service and incompetent staff. Use AI to check documents and reject passports and driving licences. A complete joke
2026年7月28日
自発的なレビュー
Equifax からの回答
Hi Pedro,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
The whole process was a lot easier than…
The whole process was a lot easier than I thought it would be
2026年7月19日
Equifax からの回答
Hi Sean,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Did not update my credit report even…
Did not update my credit report even after multiple calls and emails, including proof sent to show a mortgage had been settled. Missed out on a purchase of a house as report showed arrears but had been cleared and settled. Customer service was very poor and would not use again.
2026年7月19日
Equifax からの回答
Hi Mohammad,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Easy signup and helpful advice on the…
Easy signup and helpful advice on the phone for help with me credit report. Thanks.
2026年7月25日
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Equifax からの回答
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
They Will Keep Your Money
This service is supposed to help people manage money but they debited my account after a free trial ended and would not refund it. Choose another service.
2026年1月24日
Equifax からの回答
Hi Liz,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi Sylvia,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Wrong credit score..
Wrong credit score... impossible to delete an account, constantly spamming your mailbox...
2026年7月23日
Equifax からの回答
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
My case was resolved in a matter of…
My case was resolved in a matter of hours without any fuss. There was clear communication throughout the case. Outstanding service!
2026年7月23日
Equifax からの回答
Hi Carlos,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your case was resolved in a matter of hours. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Do be careful when contactacting this…
Do be careful when contactacting this company, every adjustment/ query drops your score down. I recently reactivated my account after a number of years, to find a dead relative on my associate list despite having arranged for his removal 18 years ago. Equifax said that I had him put on the account - err,no! After requesting his removal, which they did, they then put a Notice of Correction re this stating that I cannot be considered trustworthy due to the adjustments! I asked for this to be removed and they dropped my score. When I queried this they dropped my score again. A total sham. Nothing else can affect this score as all apyments are up to date, so do be aware. you call the company and the person at the other end does not understand what you are querying. So do be careful when using this company.
2026年7月23日
自発的なレビュー
Equifax からの回答
Hi there,
I'm sorry that we have so far been unable to help you understand the how to improve your Equifax Credit Score. You can find information about this by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
Kind regards,
The Equifax Team
Have been amazing throughout with step…
Have been amazing throughout with step by step acknowlegement at each stage...would recommend
2026年7月22日
Equifax からの回答
Hi Joseph,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi Philip,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax からの回答
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reduced my score and can’t explain why?!?
They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less attractive risk because I didn’t have enough credit agreements!?!! How clueless is that? Since they evidently don’t know what savings and income I have they are unable to make such a judgement. TOTALLY CLUELESS…. I need to look for another supplier.
You have been a huge disappointment….
2026年7月22日
自発的なレビュー
Equifax からの回答
Hi Ian,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。