Equifax レビュー 363

pire service à la clientèle, les genas était polis mais j'ai jamais sréussis a m'inscrire, en 3 mois je sait pas combien de fois j'ai appeler mais il sont tous incompétents et ont jamais réussis a réglé mon problème. j'ai laissé faire.

Don't waste your money on subscription. They steal your money and they won't even able to guve you the information you're looking for. They promise me i would get a refund but they never did

What an abysmal customer service experience.

I tried to cancel my premium subscription today - which, with any other company in 2023, you can do with a click of a button.

Instead, I was on hold for ages; the call-back option did not work; the verification process was beyond tedious. Even after I identified myself, later in the call, I had to find the credit card I used for the purchase - for security purposes. What a massive waste of my time.

I just wanted to cancel a simple subscription, and it was made way too complex.

They make it time-wasting hard work to cancel a subscription.

Then, when I said it was too expensive, I was told I could still have the same service at 50% off. What? Really? Why do you charge 20 bucks, then? I refused.

These people make it very hard to quit them and connect with them. It feels intentional.

I have read the reviews in Trustpilot from different customer and I was absolutely mouth dropped by the way that Equifax responds to the bad negative reviews. They write that the customers haven't given them enough information about the complaint and when I read the customer reviews, I can see that there is a lot of information there. iS THIS COMPANY REALLY WANTS TO IMPROVE OR NOT? BECAUSE DEFINITELY IF THEY DON'T WANT TO IMPROVE THEN THE BEST THING TO DO INTO THE SOCIETY IS TO GO HOME AND NEVER COME BACK. ABSOLUTELY BOGGER, USELESS AND INCOMPETENT AGENCY. MY EXPERIENCE WITH EQUIFAX IS ABSOLUTELY DISGUSTING. THE PROBLEM IS THAT BANKS USES THEM AS CREDIBLE AGENCY TO GIVE YOU CREDIT OR NOT. THIS MAKES ME TO THINK HOW CREDIBLE ARE THE BANKS THEMSELVES

After cancelling my subscription, they continued to charged me. When I was finally able to speak with customer service regarding the over-charge, the representatives were extremely rude to me!

I spoke to three different people in total.
The first person told me that they cancelled the subscription in February.
I was fine with the outcome and didn’t think much of it.
The second person told me he had cancelled it again, and I “may receive a refund in 14 business if it was approved, and I should just be thankful he helped me”. He then hung up on me with no explanation for why he was treating me like that, or why I was over charged in the first place.

When I called back, the last representative told me that my subscription hadn’t been touched either time I previously called.
They ended up only refunding me half of what was taken out of my account.

This company should be ashamed of themselves for attempting to scam customers.

Worst credit company!!! The staff have been giving me wrong information and they are so confident about it. Something that can be disputed straightaway is taking months. I literally had to explain to them how to do their job and they still don't get it.

citibank refused me with a credit card due to equifax report. i order copy from them. few mistakes! they have 1 extra letter in my name, middle initial (i dont have it) and my birthday shows 73 years old (even im 60) and, lastly, my birthday as 12/30/1899 (making me the oldest person in a world). how come such company can be in business to provide credit reports, fico score and other info to creditors??? what a shame!!! the c/s speak very poor english (he was, probably, from vietnam or philippines, in order for company to save on the salary expenses). he dont seee my birthday at his file at all. really? when asked about VintageScore reason codes (ie 34, 39, 63, 66) he cant understand and explain it. dont use equifax or pay them any monthly fees, since they are no prudent and allow mistakes in reports, which may be one of the reason to provide credit to consumer. who want to credit 123 years old person?

What kind of company gives you only 1 option to cancel your subscription. By phone. Below the phone number they warn you that due to Covid-19 there is a long wait on the phone. When you call, wait an hour, you have to jump through hoops to verify yourself, and then they will try to talk you out of cancelling. This process should be banned. It's BS.

I had an awful experience cancelling the subscription; it's a fraud when you can't even remove your credit card from them. You should call and wait and provide a ridiculous amount of detail, like the four digits of the card used to buy the subscription.
And yes, it's so easy to sign up.

So easy to sign up....hard to cancel.

Amazing you can sign up super easy, yup just a credit card and there ya go!

Cancel?....hmmmm, can't do it online...nope, must call in and hang out on hold....hang out on hold....hang out on hold.

Won't sign up with them again.

Equifax has completely blocked my flawless credit score due to my name change. I changed my name through court order and they REFUSE to update it. Now, when anyone pulls my credit this is what Equifax gives them as an error message: "APPLICANT FILE UNAVAILABLE; APPLICANT INFORMATION FROM THE INQUIRY HAS BEEN IDENTIFIED AS POTENTIALLY FRAUDULENT OR MISUSED, THEREFORE THE CREDIT REPORT IS NOT AVAILABLE FOR DELIVERY"

I do not even have a score with Equifax anymore, which is preventing me from doing anything that requires a credit score, including qualifying for a home loan. Experian and Transunion updated my name quickly, but after almost 2 years, Equifax does not even give me a score.

Even worse, Equifax has outsourced ALL of their customer service to the Philippines, so when you call them to talk about sensitive information, including your social security number, you will speak to people who can barely speak English. And they will not be helpful on the phone at all. One person will tell you one thing, the other person will make up something else.

This company needs to be investigated and shut down.

Equifax control peoples lives and there future by holding records beyond 25 years they ask for money per month to help you better your credit score its a scam, if you dont pay you dont get your credit score lowered, im sure its against the law these people take advantage, if you dont believe me , take a look at our american counter parts, they have taken advantage of american people and now they have been writen about for many years dont trust them !!

Continue to violate 15 USC 1692, allow HARD INQUIRES WITHOUT CONSENT Due Process, Fourteenth Amendment, Article VI, Clause 2 & Racial Discrimination against posting FRAUDULENT INFORMATION ON CREDIT REPORT FOR KICKBACKS Case 2:23-cv-00506-APG-VCF Document 8-2 Filed 04/24/23 Page 1 of 9 Case 2:23-cv-00506-APG-VCF Document 4-3 Filed 04/07/23 Page 1 of 7 Case 2:23-cv-00506-APG-VCF Document 1-2 Filed 04/04/23 Page 6 of 30

Article VI Supreme Law
Clause 2 Supremacy Clause
This Constitution, and the Laws of the United States which shall be made in Pursuance thereof; and all Treaties made, or which shall be made, under the Authority of the United States, shall be the supreme Law of the Land; and the Judges in every State shall be bound thereby, any Thing in the Constitution or Laws of any State to the Contrary notwithstanding.
Fourteenth Amendment Equal Protection and Other Rights
All persons born or naturalized in the United States, and subject to the jurisdiction thereof, are citizens of the United States and of the State wherein they reside. No State shall make or enforce any law which shall abridge the privileges or immunities of citizens of the United States; nor shall any State deprive any person of life, liberty, or property, without due process of law; nor deny to any person within its jurisdiction the equal protection of the law

They have me listed as dead. So any credit references will fail. Absolutely rubbish company. They should not be in business. Hopeless to deal with and don’t know how this can be resolved. Equifax are no help at all. Shameful and appalling service.

Took multiple attempts to receive my free online report with them, called their customer support and they constantly send me to the link to enter my credit card to pay for their services. After I managed to do so, I inquired to update their (very) outdated information on me. I opened an inquiry on July 12, 2022. They asked for my SIN number before they can continue, I sent them the form from Service Canada. They ghosted me.

Aug 3, 2022, I tried to open an inquiry again. They ask for "two valid ID's, one of them showing your current address. Social Insurance Number. Previous residential addresses for the past five years. Copies of identification setting out your legal name and any former names. Proof of employment. If you are self-employed, please provide proof that you are the owner of the business. (Such a copy of the corporate search if applicable, income tax documents, etc.) and take note that this proof must be dated within the last three months. In order to receive a copy of your credit file, please indicate it on your next communication to us and specify your current address."
Oh wow. I do all that. Organized and scanned all the requested documents. Sept 7 comes along, I sent a message asking why they haven't responded. Tried asking on Dec 17 as well. Then they ghosted me again.
How is this company still operating? I can't understand how other businesses can work with equifax.

They use overseas hard to address issues with very limited abilities of customer service. The many models and numbers are dancing around giving a rock solid credit score number. If a creditor calls they get a definite number on the spot. Something they will not give the consumer. These are companies not consumer agencies who I did not give permission to discuss my credit with...

utterly lost company, was doing a house reno, needed a higher credit card max with paying contractors, etc. Was denied by them after 10 days, but approved at the bank when i walked in within 30 seconds.

The myequifax website is never functional. Customer Service, if you're lucky enough to actually be able to contact it, is ridiculous and unresponsive. Should you decide to cancel your service, good luck getting touch. If you do get in touch, be prepared to jump through hoops to get them to cancel. Very unsatisfied with my experience with this company. I recommend not doing business with them.

First I tried to sign up to get my free report. That didn't work which then promoted me to have to waste 1/2 months of my LIFE and time dealing with fools who don't understand what they are doing or don't understand English.

And if you don't have the right number, you will be stuck behind an IVR with NO HUMAN forever. Here's their number - 800-525-6285

I don't have a US mobile for them to send me a code which they could easily do by email or by some other method on their site, and this promoted them to DEMAND I fax in my ID which I had to do twice wasting more of my time and more of my money to fax.

Then they STILL couldn't create the online account for me saying their tech support would have to fix it.

Even the supervisors were morons, and if I raised my voice even a little, they would threaten me that they would hang up, and were only trying to help me LOL (that's their go-to line)

I could get better help from a 6 y/o.

At some point someone said he WOULD send me the report, but instead 2-3 weeks later I got a letter saying they don't know what discrepancies I want to dispute. What??? I NEVER said any such thing, I wanted just a SIMPLE REPORT!!!

Then after the 6th call and countless hours and being on hold with a supervisor for almost 45 minutes, she, or their system hung up on me and that was my last straw. They could have called me back, but she DIDN'T. And they are very arrogant over there I noticed.

I called around and eventually filed a complaint with CFPB who doesn't help at all other than Equifax now JUMPED to get me the report.

But get this, they snail mailed them to me over and over again and it costs me money to scan every page, so I am now $15 in debt because of Equifax.

Then they sent me more letters telling me they don't know what part of my credit report is wrong and that was even their idiotic response to CFPB. SMH

They also just sent me a letter (one month old) saying they can't find me based on my social and info to give me a report, that I gave them the wrong info. This is weeks AFTER they already sent me the report twice.

You can get the free report from annualcreditreport.com and file a complaint with consumerfinance.gov One of those two had the sharpest woman I have dealt with since this WHOLE MESS started. An American where I was off the phone within 15 mins. and it felt wonderful to have someone who understands ENGLISH!!!

I CAN'T STAND EQUIFAX!!!

they subscribed me without my permission, just i click the email and it start. i try to cancel but no option then i try to call but too much effort. i just call my bank and stop the service after that they block my account i can't see my profile. they are legal pro thief. why government not check them or punish them?