Equifax レビュー 359

Unreliable and unresponsive. Errors on my credit report took months to fix like this is absurd

I removed my complaint. I surrender. Hopefully you will restore my hard earned good fico score please. Thank you.

i tried the website to log in and this is the message i got "We're sorry, we are unable to process your request at this time. Please contact our Customer Care Team at 1-866-828-5961 for additional help completing your request." i called and someone with a strong accent who had a hard time speaking and understand english answered me, took all my personal information, then tried to sell me a membership, and when i said i wasn't interested, she told me that she couldn't help me to log in, it sounded like a call center scam.

These reps are the worst. I received an email from Equifax IdWorks that has some problems. I sent the email that Equifax sent me along with two questions. Easy questions. One question was which account are you talking about (I have 3 separate accounts.) Second question was where do I look for the information you told me to logon and look at. Nowhere on the email does it say where to look after logon.

I have now received 4 different responses from customer service and not one answered my questions. If Equifax handles my credit the same way they do customer service, they should not be in business. It is pathetic.

HORRIBLE EXPERIAN / TRANSUNION / CREDITWISE ARE ALL UPDATING MY SCORE AT 584-600 AND IT'S BEEN OVER A YEAR AND EVEN BUYING REPORTS EQUIFAX HAS ME AT 515 ---- COMPLETE CREDIT SCORE RAPE - CALLED 3X TIMES NOW VERIFIED MYSELF CALLING, THROUGH THE TEXT, AND ANSWERING A MILLION QUESTIONS AND IF YOU DON'T SAY SOMETHING CORRECT FROM ALMOST A DECADE AGAO THEY WON'T HELP YOU SUCH A PIECE OF SHIT COMPANY WHOLLLY EMBARASSING FOR THE COMPANY !

TERRIBLE company! For months I have been unable to access my account. For weeks I have been attempting to reach someone who has a solution that actually works, but instead when I'm actually able to reach anyone either by online chat or by phone (a f***ing miracle in this day and age) I am given the same rubber stamped cookie-cutter steps, instructions, etc by anyone I'm miraculously able to reach that NEVER work. Something is wrong with their website, internal systems, etc that they refuse to fix that prevents people from logging in. I noticed at least one glitch and explained it to them, yet no one seems to have any sense of urgency to investigate any further.

I have been researching this issue on chat boards like Reddit, etc, and apparently the issue is endemic. There are people who have not been able to login to their accounts for literally YEARS. The last time I attempted to reach customer service (today) it was to close my account and have my personal information scrubbed from their site. They AGAIN gave me the same instructions to login that never worked in the past months. I'm sure just like every other damn company anymore everyone that works in their call centers are in some third world country reading from a script for $3 a day, and doesn't give a damn about Equifax's customers.

It's extremely unsettling that this company manages VERY sensitive and financially intimate information that people's lives and financial mobility depend on, and this widespread ongoing issue does not imbue confidence, a sense of security or competence, especially after their data breach in 2017.

I will be hopping on the first class action suit against them that I come across. I wish I could give them negative stars! 😠😠

Horrible customer service. My account has been locked for over a week and there is no sense of urgency, including the ability to escalate the call.

Also, the authentication process took 12 minutes. I had to answer half of the questions I did through the VRU with the agent after I was connected. Call center in evidently not in the US, though people were polite. I had been a subscriber of 3 in 1 Credit Monitoring for over 10 years, but I had no choice but to cancel it. Now I have to find another service.

I submitted a dispute to Equifax with strong supporting documents proving Verizon’s reporting was inaccurate. The evidence was straightforward, yet Equifax sided with Verizon without any explanation. If they had taken even a few minutes to review what I submitted, the error would’ve been obvious. Very disappointed in the lack of care or accountability.

I could not cancel my subscription online and had to call them.

Equifax calculates credit scores based on the number of enquiries made to lenders, which can be misleading. Often, multiple enquiries are necessary to secure the best rate. Additionally, Equifax treats even late payments as defaults, which is inaccurate. A true default typically means the lender has repossessed the asset.

For example, someone with an excellent credit score (above 800) who makes three late payments and five new credit enquiries—despite having increased disposable income—may be assessed as experiencing financial hardship. As a result, Equifax could reduce their score to below average (under 500), which doesn't accurately reflect their financial stability
This is affecting the Australian economy. Surprisingly most lenders looks Equifax report.
Looks there is no government body regulates Equifax is one of the US largest credit provider.

Just tried to create account and it rejected login and then after trying multiple times had to call their AUTOMATED answering machine, and tried that then had to call again twice to talk to an actual person, the first one kept breaking up, and the second one I did everything to PROVE I am who I say I am (They DO NOT allow this to be done on a PC and only phone to supply the picture proof requested) and then they wanted me to mail the same information to prove it was really me. This is just BAD CUSTOMER SERVICE!

This company is a joke, that deals with fraudulent data... Good luck with your investigation on fraud in your so called company...

One of the worst customer experiences I have ever received hands down. Awful language barrier, did not understand issues, extremely unhelpful to simply update an address. Causing me a lot of unnecessary stress - this company should not be operating with this sort of support. Truly a shocking experience.

Just found out Equifax is selling my data and I'm getting calls even though I'm on the do not call registry since Aug 17, 2012!!!!!!! How can it be LEGAL FOR YOUR BANK TO GIVE YOUR MORTGAGE INFO TO EQUIFAX AND EQUIFAX SELLS YOUR INFO??? HOW IS IT LEGAL FOR EVERYONE TO MAKE MONEY OFF OF ME, BUT ME?!?!?!?!??

Do not subscribe to this service. They are impossible to reach, either online or by phone. All they do is try to get you to apply for more credit cards! Once you subscribe, it is very hard to cancel.

My Equifax is not working. It took 30 minutes to reach a rep only to be told it's down and they have no idea when it will be fixed. I had the same experience a week ago with no resolution.

It was EXTREMELY difficult to hear the customer service agent. (Significant background noise and the agent kept ‘cutting out’.) This was not a one-time occurrence. It happened two days in a row. Does Equifax set up their call centers in foreign countries with tin cans and string?

Everything takes months to update so they can charge you more for having an account. Crooks.

Worst customer service. After trying to create an account for my adult son over the course of a week, I kept getting an "NH" error, and it said to call customer service. I did so and talked to a Brian (BXL146) who said my son has no credit, and so they can't create an account. I asked why I could do so with Trans Union and Experian without trouble, and also I added my son as an authourized user on one of my credit cards over a month ago. He then tried telling my son he had to send a copy of his driver license and birth certificate in order for them to create an account. I then asked Brian what happens if someone opens an account in my sons name because he can't freeze his credit with them. Will I then have to sue Equifax? He had no answer.
I just can't understand why my son could create accounts with Trans Union and Experian, but has such trouble with Equifax.

Absolutely useless. Their AU site is clunky and hard to use, and after you sign up and pay and provide all your ID, which is verified, they didn't set up my account and left me waiting for 2 weeks. I had to contact them; I sent 3 emails, all ignored. Then I lodged a complaint, and nothing happened again. I complained to my bank about getting the funds returned as they hadn't provided the service I paid for, and the funds were returned. My vendor did a credit check, and Equifax failed my check, which is now on record. I made a complaint again, ignored. So I escalated to AFC. 2 weeks later a human being emailed me from Equifax telling me I need to register my details. I told them I had already and what had happened. They then replied and said all my ID was still on their system... if I cancelled my account I would have to start all over again.. OMG. They are just idiots and wont recognise my ID, even after I have provided DL, Passport and Medicare.. they are DODGY.. and blows my mind with the amount of negative feedback they are still getting away with stuffing so many people around and negatively affecting peoples lives because their systems are clearly outdated and the people in customer service do not provided customer service.