Equip2cleanレビュー 

Equip2clean からの回答

5日前

Hi Pavel,

Your review states that you experienced a long wait for your order, but this is not accurate and we do need to correct the record for anyone reading.

You placed your order on 10/06, selected 48‑hour delivery to Northern Ireland, and the parcel was delivered on 12/06 — exactly within the paid delivery timeframe.

We understand that delivery speed is important, but in this case the order was dispatched promptly and arrived on time. Reviews should reflect the actual experience, and suggesting there was a long delay is misleading to other customers.

If there was a separate issue with the product itself, please contact me on jon.raven@equipmartuk.co.uk and I'd be happy to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

5日前

Hi Andrew,

Thank you so much for the 5‑star review — we really appreciate it.

It’s great to hear you found our product competitively priced and that delivery was nice and quick. We’re especially pleased that it performed exactly as you hoped, leaving your car easy to dry with no water marks at all. That’s exactly the result most customers look for, so your feedback will be really helpful to others considering it.

Thanks again for recommending us, and we’re glad it’s now part of your regular routine.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

5日前

Hi Daz,

Thanks for taking the time to leave a review. We’ve looked into this carefully, and we do want to clarify a few points for anyone reading, as the details in your review don’t match the information we have on record.

The only order we can find under your name is for two brush heads and a lever. We cannot see any orders for poles, hoses, or replacement sections, and we also haven’t received any emails or WhatsApp messages from you reporting issues or requesting support. If we had been contacted, we would of course have helped straight away.

Because of this, some of the points raised don’t relate to the items purchased:

Replacement pole sections – no poles were ordered.

Quick‑release button – we haven’t had any communication about this fault.

Anti‑spin – the items purchased don’t include anti‑spin features.

Hose issues – we haven’t supplied any hose.

“Bought 2 poles” – we have no record of any pole purchases under your name.

We’re always happy to help resolve genuine product issues, so if you believe the order may have been placed under a different name or account, please get in touch and we’ll look into it properly.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

5日前

Hi Mark,

Thank you for the fantastic 5‑star review — we really appreciate it.

It’s great to hear you received your item the next working day and were happy with the service. We always aim to dispatch orders quickly and keep things running smoothly, so your feedback means a lot.

Many thanks again for choosing us.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年6月26日

Hi Jamie,

Thanks for the great review and the 4 stars. We really appreciate your repeat custom, and it’s good to hear that the products have been solid and that our team have always been able to sort any issues quickly. The feedback about our staff knowing what they’re talking about means a lot to us.

If there’s anything we could have done to turn this into a 5‑star experience, we’d genuinely like to know — we’re always looking to improve and your insight helps us do that.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年6月25日

Hi Eve,

Thank you so much for the wonderful 5‑star review. It’s great to hear that every part of your experience — from your first call, to delivery, to technical support — felt courteous, knowledgeable and genuinely helpful. That’s exactly the standard we work hard to deliver every day.

Your comments about our customer service being “stratospheric” mean a lot to the whole team, and we’re really proud that we made such a positive impression. We’re equally pleased that you’re happy with the product too.

If you ever need anything in the future, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年6月25日

Hi Chris,

Thank you for the fantastic 5‑star review. It means a lot to hear that you’ve trusted us with multiple purchases — from your Kiam 3200 jet wash to your water filter — and that every product has impressed you.

We’re really proud that our customer service has stood out as helpful and responsive each time. Knowing you’ll only buy your equipment from us is the highest compliment we could ask for.

Thanks again for your continued support, and if you ever need anything, we’re always here to help.

Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年6月24日

Hi Milan,

Thank you for your feedback, and I’m sorry to hear that your experience hasn’t been as smooth as it should have been.

I’ve looked into your order and the email conversation, and it appears there was some misunderstanding around how the hose reel operates. The reel is designed to be used with the hose fully unwound, and then rewound after use — it does not need to be dismantled each time. I’m sorry if this wasn’t made clear enough in our communication.

We never intend to sell a product that “cannot be used”, and I apologise if our explanation came across that way. The reel is fully functional, but I appreciate that it may not have matched your expectations.

Regarding the return, we completely understand that international shipping costs can be high, and we never want a customer to feel stuck with an item. If you would like us to look at alternative solutions, we’re more than happy to help.

Please feel free to contact us directly so we can resolve this for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年6月23日

Hi Barry, thank you for taking the time to share this, and I'm sorry to hear about the experience you've had.

You're absolutely right that being told an item is in stock when it isn't is a different issue to a stock shortage itself, and I completely understand the frustration this caused, particularly given the impact on your own customer bookings. That communication breakdown is on us, and it shouldn't have taken multiple chases on your part to get clarity on what was actually happening with your order.

I'd like to look into this in more detail and make sure your refund has gone through smoothly. Please could you drop me an email at jon.raven@equipmartuk.co.uk with your order number, and I'll personally make sure this is followed up properly, including feeding back internally on the stock information and communication issues you've experienced.

I'm sorry we let you down on this occasion, Barry.

Kind regards,

Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月22日

Hi Kristian, thank you for taking the time to share this feedback, and I'm sorry to hear about the experience you've had with us.

Looking back through this, I can see the delivery arrived damaged, the replacement parts process took far longer than it should have, and our email turnaround simply wasn't fast enough to keep things moving at the pace you needed. That's not the standard of service we aim to provide and I completely understand your frustration, particularly given the impact on your ability to use the machine for work.

I can confirm your refund of £945.00 has been processed, and I've also arranged for your £8.95 shipping cost to be refunded as well, so that should now be fully resolved.

We'll be using this as a learning point internally, particularly around how we manage parts replacements and our response times. Thank you for your patience throughout, and I'm sorry we didn't get this right for you the first time.

Kind regards,

Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月22日

Hi Ian, thank you so much for the brilliant review — really pleased to hear everything ran smoothly from payment right through to delivery! Recommendations like this mean a lot to us. We look forward to helping you again in the future!

Kind regards,

Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月22日

Hi William, thank you so much for the fantastic review — really glad to hear the team were helpful and that everything arrived quickly! It's brilliant to know you'll be sticking with us as your business grows, and we'll be right here to support you every step of the way.
Kind regards,
Jon Raven

Head of Customer Service

Equip2clean

Equip2clean からの回答

2026年6月22日

Hi John, thank you for the brilliant review — really glad to hear the missing part was sorted so quickly! Mistakes can happen but it's how we put them right that counts, so it's great to know we got that next day delivery to you and turned it around for you fast. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月22日

Hi Kieran, thank you for the great review — really glad to hear you're made up with your purchase! It's always our aim to make sure customers fully understand how to get the best out of their equipment, so it's brilliant to know the team talked you through everything properly. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月22日

Hi Francisca, thank you for taking the time to leave us a review — really pleased to hear the team were able to help you out with the return when the generator wasn't suitable for your needs! We always want to make sure our customers end up with the right equipment for the job, so we're glad we could sort this for you smoothly. We look forward to helping you again in the future, should you need anything else.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean

Equip2clean からの回答

2026年6月24日 に更新

Hi Ben, Thank you for taking the time to leave such detailed feedback — it's genuinely useful and I'm sorry to hear you've had ongoing problems with the clamps on your Kiam carbon pole kit.

You've raised a fair point about the clamp design — if the plastic locating piece is shearing off across multiple poles, including after a replacement, that's clearly not good enough for the price point and we want to get to the bottom of why this is happening. I'm also sorry the communication during your first contact with us didn't feel as personal as it should have — that's not the standard we expect from our team and I'll be feeding this back.

On the spare parts point, I completely understand the frustration — it would make far more sense to be able to replace a worn clamp rather than the whole pole, and I'll be raising this internally as something we should look at offering.

I'd like to get this properly resolved for you rather than you having to go through the back and forth again. Please email me directly at jon.raven@equipmartuk.co.uk with your order details and I'll personally make sure this is sorted quickly and properly this time.

Kind regards,

Jon Raven
Head of Customer Service
Equip2clean