Equip2cleanレビュー 

Equip2clean からの回答

2026年5月19日

Hi Andrew,

Thanks for your review, and I’m glad to hear you were happy with the customer service.

I’ve checked the water hardness for your postcode, and your area comes up as very hard water. In areas like this, a single‑stage filter will only make a minimal difference, simply because the resin can’t remove enough minerals before it becomes exhausted.

For very hard water, a three‑stage system is normally the recommended setup, as it gives the water much longer contact time with the resin so it can fully remove the minerals that cause spotting.

Another thing that can affect the results is running the tap at full pressure. These filters work best at a slower flow rate, which allows the water to pass through the resin properly and produce a spotless finish.

If you’d like, I can recommend the best setup for your exact hardness level so you get the results you were expecting.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月12日

Hi Freddie,

Thank you for the 5‑star review — great to hear everything was delivered on time and that you’re happy with the quality of the equipment. Really appreciate you taking the time to share your feedback.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月12日

Hi Stewart,

I’m really sorry to hear about the experience you’ve had with the turbo nozzle — that’s not the level of advice or service we aim to provide. If you were recommended a 060 jet and it isn’t suitable for your machine, then we need to put that right for you.

I’d really like to sort this out properly. If you can get in touch with me directly, I’ll make sure we get the correct nozzle arranged for you without any hassle.

Thanks for bringing this to our attention — I’m here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月11日

Hi Sophie,

Thank you for your review. I’m really sorry to hear you feel this way. I’ve checked with the team and we can’t find any emails or calls from you, so we’d really like to understand what’s gone wrong and put it right for you.

If you could get in touch with your order number and a brief outline of the issue, I’ll make sure it’s resolved quickly for you. We always want our customers to receive quality products and great service, so I’m keen to get this sorted.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Equip2clean からの回答

2026年5月11日

Hi Barry,

Thank you so much for the 5 stars. Really pleased to hear everything was perfect, delivered on time, and that you’re happy with the product. We appreciate you taking the time to leave the feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Equip2clean からの回答

2026年5月11日

Hi Sharon,

Thank you for the fantastic 5‑star review. Great to hear you’re finding the tool so effective, especially teamed with the 22ft pole — it really does make window cleaning, rendering and gutter exteriors much safer and easier without needing ladders. I’m also pleased the delivery arrived swiftly for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Equip2clean からの回答

2026年5月11日

Hi Stephen,

Thanks for the brilliant 5‑star review. I’m really glad the team were able to get everything sorted for you so quickly. If anything ever arrives wrong or missing, we’ll always put it right straight away — and I’m pleased the replacement parts and extras reached you without delay. We really appreciate you choosing us and look forward to helping again in future.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Equip2clean からの回答

2026年5月8日

Hi Sylvia,

Thank you for the review. I’m glad the parcel arrived safely, but I’m sorry it was delivered to a neighbour rather than directly to your address.

Royal Mail sometimes make that decision themselves if they believe it’s the safest option at the time, but I completely understand it can be frustrating when it’s not what you expected. If you ever have any issues with a delivery in future, feel free to contact me and I’ll be happy to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月8日

Hi Peter,

Thank you for the brilliant 5‑star review — really glad to hear everything was quick and clean for you 👌😃
If you ever need anything else, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Harry,

I’m really sorry to hear about your experience — that’s not the level of service we aim to provide.

I’d like to get this sorted for you personally. From what you’ve described, it sounds like there may have been a misunderstanding around the part you received and its availability. We definitely don’t want you feeling you were given incorrect information or left without support.

To help me put this right, could you please send me your order number and a quick photo of the part you received? That will allow me to check exactly what happened and make sure you get the correct item or an immediate resolution.

You can reach me directly at jon.raven@equipmartuk.co.uk.

Thanks for giving us the chance to fix this — I’ll get it sorted as soon as I have your details.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Sid,

Thanks for your review. I’ve checked the tracking for your order, and Royal Mail show it as delivered on 17/04, with a delivery photo available. If you follow your tracking link, you’ll be able to see exactly where the parcel was left:

YQ976647267GB https://www.royalmail.com/track-your-item#/tracking-results/YQ976647267GB
(You can view it directly through your Royal Mail tracking page.)

As the parcel has been delivered, the next step would be to check the location shown in the photo, or ask anyone at the property who may have taken it in.

We don’t have any control over Royal Mail’s delivery decisions, but I’m more than happy to help you get this resolved. If you still can’t locate the parcel after checking the delivery point, let me know and I’ll raise a claim with Royal Mail on your behalf.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Sid,

Thanks for your review. I’m sorry to hear you’ve had trouble with the float valve — that’s definitely not what we want for you.

I’ve looked back through the messages, and the only reason we asked for a quick video and details of your setup was so we could confirm exactly what’s gone wrong and send the correct replacement. Some faults look similar but have different causes, so we always check first to avoid sending the wrong part again.

To get this sorted for you now, can you let me know whether you still need a replacement float valve? If so, I’ll arrange one for you straight away.

Just drop me a quick reply and I’ll get it sorted.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi George,

Thank you so much for the fantastic review — we really appreciate it. We’re delighted to hear the service hit the mark and that your boiler unit made it all the way to the States in just a week. That’s exactly the experience we aim for.

If you ever need anything else, advice, parts or support, we’re always here to help.

Thanks again for choosing us.

Kind regards
Jon Raven

Equip2clean からの回答

2026年5月7日

Hi Paul,

Thank you for the great review — we really appreciate it. I’m glad to hear the advice, service and delivery were all up to the mark, and that the missing item was sorted quickly for you.

If there’s anything we could have done to turn this into a 5‑star experience, I’d genuinely love to hear it. We’re always looking for ways to improve and your feedback really helps.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Paul,

Thank you for the brilliant 5‑star review — really glad to hear the ordering process and delivery were nice and easy for you. I’m pleased we were able to get the missing item sorted quickly as well.

I’m sure the new filter will perform just as well as your previous one once you get the chance to use it, but if you ever need any help or advice, we’re always here.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Alfonso,

I’ve seen your review and I’m really sorry you feel let down — that’s never how we want anyone to experience our service.

I understand the delay with the missing item was frustrating, and I apologise that it took longer than expected to reach you. Before I close this off, can you let me know whether you still need anything from us, or if everything has now arrived and is working as it should? If there’s anything outstanding, I’ll sort it straight away.

Thanks,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi Adam,

Thank you for the brilliant 5‑star review — really glad to hear you found the service super quick. That’s exactly what we aim for.

If you ever need anything else, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年5月7日

Hi David,

Thank you for the fantastic 5‑star review — really glad to hear the ordering process was easy and the delivery arrived on time. Great to know the website gave you all the detail you needed as well.

Even better to hear your pressure washer feels reliable. If you ever need any advice, parts or support as you get more use out of it, we’re always here to help.

Thanks again for choosing us.

Kind regards
Jon Raven

Equip2clean からの回答

2026年5月8日

Hi Maureen,

Thank you for the lovely 5‑star review — really pleased to hear you found the service first class 🙂
Great to know the product was exactly what you expected, and that the instructions were clear and easy to follow. I’m sure they’ll work perfectly once you get the chance to try them out.

If you ever need any help or advice, we’re always here for you. Quick delivery and smooth service is what we aim for 👍

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月27日

Hi Russell,

I’m really sorry for the delay and for the frustration this has caused. We’ve been investigating this with FedEx and, unfortunately, the parcel was delivered to the wrong address — something completely outside of our control.

Stephen has been speaking with you today and has confirmed that FedEx are now correcting the mistake and delivering it today.

Please let us know as soon as it arrives so we can make sure everything is in order for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean