I ordered some trainers for my daughters birthday They said they had been delivered but I still haven’t received them! Don’t want to know when contacted NEVER USE THIS COMPANY UNLESS YOU WANT TO G... もっと見る
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レビュアーのコメントを見てみましょう
I've been using Etnies for over 30 years. LoCut has always been my favorite, but lately I've been using Jameson and Barge and I love them. One day, already over 40 yo and wearing my LoCut, I was appro... もっと見る
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The product is good. The Scam fits true to size, looks good and performs well! Sturdy, comfortable and durability seems higher than some other mainstream brands. Etnies has done a good job maintaining... もっと見る
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At 70 years old, and having never ridden a skateboard, I guess that I am far from etnies typical target market. How is it then, that I own over a dozen pairs of etnies (all without the "E" logo)? Thre... もっと見る
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企業情報
当該企業による記述
Founded in 1986 for skateboarding, etnies was built on the passion, rebellion & courage to create what didn’t exist. Skateboarder performing a trick down stairs with spectators nearby. Pioneers from day one. etnies always wanted something bigger for skateboarding. Supporting the community, designing footwear specifically for skaters, while opening up doors and tearing down walls. Looking at skateboarding as our culture, home & place to belong, not a trend. etnies was shaped on the streets of Paris and Southern California, specifically for skating. From the beginning, our focus has been on pushing the culture forward by meeting the real needs of the people involved. Our roots run deep and every push we take stays true to what defines us. A pair of white and gray sneakers on a colorful pavement.Skateboarder performing a trick over a rail near parked cars. Skateboarder performing tricks on stairs, with a shoe and a person sitting. Legacy of firsts & a commitment to progress. When Natas laced up the first-ever pro model shoe, it redefined what was possible within skate footwear. When Stéphanie Person became a sponsored, she opened doors for greater diversity within the scene. When Elissa Steamer designed her signature pro model, she carved a path for future generations of women in skating. Innovation and progress fuel everything we create, always pushing whats possible. Action speaks louder than words, purpose drives everything we do. Skateboarding moves beyond our streets and it builds communities that drive change. From constructing free skateparks for underserved communities to introducing animal-friendly skate shoes ahead of the curve, every decision we make is with purpose. With over 2 million trees planted so far, our commitment to sustainability creates a lasting change where it matters most. Fog rolling over a lush green forest landscape. Person performing an ollie on their skateboard.Blue sneakers with text Built Different in bold above them. Durability & innovation define our approach. etnies are engineered for high performance and longevity, supporting skateboarders with the technology they need most. Our influence goes beyond the act itself — blending function with style for those who live this life, day in and day out. Legacy in motion. After decades of elevating the game, embracing diversity and making meaningful impacts — we’re going to keep moving forward. New projects, new designs — every new initiative builds on that legacy. Every milestone lays the foundation for the future of our community. Two skaters in an urban area holding their skateboards. etnies founder Pierre-André Senizergues inspects a white sneaker. A word from our founder: For nearly half a century, my passion for skateboarding has fueled everything we do at etnies. Each shoe we create is designed to help you push limits, express creativity, and strengthen our culture and community. We’re also committed to sustainability, ensuring our durable shoes tread lightly on this beautiful planet. Together, let’s make a difference while having a blast along the way! Merci for being part of this amazing journey! With gratitude, Pierre-André Senizergues Founder, etnies
連絡先
Place de l'Industrie 2, 1180, Rolle, スイス
- +1 530 550 9800
- customerservice@etnies.com
- www.etnies.com
4.3
優良
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
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Geen service
De schoenen werden nooit geleverd en ze weigeren een terugbetaling te doen. De service is nul.
2024年10月1日
自発的なレビュー
etnies からの回答
Hallo Fabienne,
We willen je verzekeren dat we altijd een terugbetaling doen als artikelen niet geleverd worden. Klanttevredenheid is erg belangrijk voor ons, en we doen er alles aan om eventuele leveringsproblemen snel op te lossen. Als je je bestelling niet hebt ontvangen, neem dan direct contact op met ons klantenserviceteam, zodat we je kunnen helpen en je terugbetaling zo snel mogelijk kunnen verwerken.
Alex
etnies Customer Support
They do their best to not give refunds
They really just don't want to do refunds. The package that I sent back to them was returned to me because the customs forms that THEY emailed me wouldn't work. This is a cut and paste of their response to me:
Thank you for reaching out and sorry to hear that your shipment got returned back to you.
All your described problems have nothing to do with us; we are not Dutch customs and can't do anything about their procedures.
We have also nothing to do with your shipment back to us from the UK, you need to arrange your own return shipment.
We have many returns from the UK without any issues but it could be that duties need to be paid.
Please do not use Royal Mail but use couriers like UPS instead.
Thank you
Etnies Customer Support
I've already paid to return the items, what company doesn't include a free returns label in this day and age?
2024年8月30日
自発的なレビュー
etnies からの回答
Hello,
Thank you for reaching out—we're sorry to hear how frustrating the return process has been for you.
We do process refunds regularly and take customer satisfaction seriously. However, we understand that returns can sometimes become complicated, especially when shipping services or customs paperwork don't go as expected. That said, we recognize that our response may have come across as dismissive, and we sincerely apologize for that.
At this time, we do not provide prepaid return labels, which we understand can be frustrating. We're actively reviewing our return policies and how we can improve the overall experience moving forward.
We truly value your feedback, and we’re sorry this experience didn’t meet your expectations. If there's anything further we can do, please feel free to contact us.
Alex
etnies Customer Support
Hola el 6/8/2024 compré dos zapatillas…
Hola el 6/8/2024 compré dos zapatillas marana en la pagina etnies.com y ahora el tracking service no funciona y me temo que es un scam. Mi
Order Number is 2024080633473183
Me gustaria solicitar un reembolso
Gracias
2024年8月6日
自発的なレビュー
etnies からの回答
Hola Julian,
Gracias por contactarnos. Queremos asegurarle que nuestro negocio no es una estafa. Tomamos todos los pedidos en serio y siempre proporcionamos reembolsos si un cliente no recibe su artículo.
Si tiene algún problema con su pedido, por favor contacte directamente con nuestro equipo de atención al cliente para que podamos ayudarle lo antes posible.
Alex
etnies Customer Support
I got a new pair of Ernie’s about 4…
I got a new pair of Etnies about 4 months ago and the bottom of the right shoe has almost completely come off, it looks like a giant tongue and the other side is starting to fall apart to. Would not recommend they are cheaply made shoes.
2024年7月31日
自発的なレビュー
etnies からの回答
Hi Tim,
Thank you for your feedback, and we’re sorry to hear about the problem with your shoes.
At Etnies, we design our footwear to be durable and withstand regular use. What you’re describing is unusual, and we appreciate you bringing it to our attention. We’ll be taking your feedback seriously as we continue to improve our products.
Alex
etnies Customer Support
Got the shoes 3 months ago and there is…
Got the shoes 3 months ago and there is holes in both heels. Poor quality.
No more.
Going for DC next.
2024年6月9日
自発的なレビュー
etnies からの回答
Hello Thomas,
Thanks for sharing your experience. We’re sorry to hear that the shoes didn’t meet your expectations, especially after just a few months of use.
At Etnies, we strive to deliver durable products, so your feedback is important to us as we continually work to improve quality. We hope you’ll consider giving us another chance in the future.
If there’s anything we can do to assist you, please don’t hesitate to reach out.
Wishing you the best with your next pair!
Alex
etnies Customer Support
Illegal return policy
Got the shoes, tried the shoes, didn't fit and had to return. They refused the return (which is illegal) on the grounds that there was a bit of dirt on the sole. Tried multiple times to get them to obey the law, got only canned responses back. Do not order from here.
in response to reply, which came after a year and a half: The shoes weren't worn, like I said, they didn't fit. BUT! even if they were, your policy does not trump law. If you want to rectify this and give me a refund, you have my number.
2024年4月3日
自発的なレビュー
etnies からの回答
Hi,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it is when a return doesn't go as expected. Our return policy requires that items be unworn and in resellable condition, which includes clean soles. That said, we acknowledge your concern and regret if our responses felt impersonal — that’s not the level of service we aim to provide.
Your feedback has been noted, and we’ll continue to review how we can make our return process clearer and more supportive for our customers.
If you believe your case still deserves further review, please feel free to reach out to us directly.
Alex
etnies Customer Support
Total scam money stolen.
Total scam I've not received any shoes after being charged twice, received an email reply saying they have been delivered when they have not been delivered. Never use this website!
2023年12月28日
自発的なレビュー
etnies からの回答
Hi Tracey,
We're very sorry to hear about this situation—it’s absolutely not the experience we want anyone to have.
If you've been charged twice and haven’t received your order, that’s something we take seriously. We understand how frustrating this must be, especially when tracking shows a delivery that hasn’t actually arrived.
If you had contacted our support team, we would have investigated this immediately and work with you to resolve it, whether that means a replacement, a refund, or assisting with a claim.
Alex
etnies Customer Support
Absolutely terrible quality and customer service
Ordered 2 hoodies. 1 green with orange logo and one black with white logo. Both hoodies were supposed to be large. They both showed up with large tags, however 1 was twice the size of the other. Also, the green one showed up with a black logo and ripped as soon as I attempted to put it on. Customer service offered me 10% off my next purchase. That’s it. 10%!!! I have been buying their clothing for over 20 years, and there is absolutely no way in hell I will ever give them business again. Terrible company with even worse customer service.
2023年12月4日
自発的なレビュー
etnies からの回答
Hello Sean,
We’re very sorry to hear about the issues you experienced with your recent order and truly appreciate your loyalty over the past 20 years. This is certainly not the level of quality or service we aim to provide.
Please know that we would definitely offer a full refund for the faulty hoodie and sizing problem. Your satisfaction is very important to us, and we want to make this right.
Please reach out to our customer service team directly so we can process the refund and assist you further. Thank you for bringing this to our attention.
Alex
etnies Customer Support
DO NOT WASTE YOUR TIME
I am not the type to ever leave a “sorry” review, but I couldn’t help but share my frustrating experience may could help someone else avoid this. I seen they had a “Black Friday” deal, so I ordered a pair of shoes on 11/27/23. Tried contacting the company 12/1/23– no such thing as “customer service” none of their numbers listed are even a functioning line. Never got any updates, so I gave up currently just got finished disputing this transaction through my bank. SCAM SCAM SCAM. Don’t fall for it.
2023年11月27日
自発的なレビュー
etnies からの回答
Hello Josh,
We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.
We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.
Alex
etnies Customer Support
I will add my 1-star vote to the hundreds of others…
I will add my vote to the hundreds of others. DO NOT ORDER from Etnies. They look like a UK company. You place an order. Order takes forever to despatch. If you try to cancel owing to despatch delays - you are told they cannot be cancelled. The order arrives - shoes are hard and horrible. And oh great - they ONLY have offices in the Netherlands. So I'm getting returns quotes of £22 to £26 for UK to Netherlands shipping. There is NOTHING on their shoe page, or their ordering page to advise you of this. I complained to them. They just resend you the shipping process which "clearly" states Netherlands. It clearly isn't clear - because I like hundreds of others had NO idea. THEIR COMPANY POLICY IS DISGUSTING.
2023年10月5日
自発的なレビュー
etnies からの回答
Hi James,
Thank you for sharing your feedback. We’re very sorry to hear about the delays and frustration you’ve experienced with your order and returns process. We understand how important clear communication is, and we sincerely apologize if our shipping and returns information was not as transparent as it should be.
While our offices are based in the Netherlands, we strive to provide the best possible service to all our customers, including those in the UK. We’re continuously working to improve our website and policies to make these details clearer.
Please know that your concerns have been passed on to the relevant teams. If you’d like, we would be happy to discuss your order further and see how we can assist with your return or any other issues.
Feel free to reach out. We appreciate your patience and the opportunity to make this right.
Alex
etnies Customer Support
Besser vor meiner Bestellung die Bewertung gelesen
Auch ich habe den Fehler gemacht dort zu bestellen. Die Schuhe passen nicht und sollen auf eigene Kosten in die Niederlande zurück geschickt werden. Sind mal eben 15€. Zum glück habe ich hier gelesen das scheinbar nicht mal sicher ist das man überhaupt sein Geld wieder bekommt. Ich lasse das mit dem zurücksenden und verkaufe die Schuhe lieber neu weiter als nachher zum Anwalt laufen zu müssen.
Ist eigentlich mal ein Fall für den Verbraucherschutz! Also, nur bestellen wenn Ihr euch 100% sicher seid das die Schuhe passen, sonst Finger weg!
2023年10月12日
自発的なレビュー
etnies からの回答
Hallo Rene,
Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Wir möchten betonen, dass wir unseren Kunden selbstverständlich den Kaufbetrag erstatten, sobald eine Rücksendung bei uns eingegangen ist.
Die Rücksendekosten in Höhe von ca. 15 € spiegeln die tatsächlichen Kosten wider, die mit der Rückabwicklung und internationalen Bearbeitung verbunden sind. Diese Pauschale ermöglicht es uns, den Rückgabe- und Erstattungsservice überhaupt anbieten zu können.
Wir verstehen, dass das ärgerlich sein kann, und arbeiten ständig daran, unseren Service und die Transparenz auf unserer Website zu verbessern. Wenn Sie weitere Fragen oder Unterstützung benötigen, steht unser Kundenservice Ihnen gerne zur Verfügung.
Alex
etnies Customer Support
Avoid Etnies: A Disastrous Experience and Stolen Money
My experience with Etnies turned out to be a complete nightmare and so appalling that I strongly urge everyone to stay away from this company if they value their time, money, and sanity. I ordered a pair of Etnies shoes online, only to have the transaction fail to process. Frustrated but still hopeful, I decided to give them another chance and placed a second order and the transaction went through. I realized that I had unintentionally ordered two pairs of shoes. I immediately reached out to Etnies' customer support to cancel one of the orders and request a refund through phone and email. After over a year of contacting customer service, I still never received the refund for the canceled pair. It gets even worse. As if pocketing my hard-earned money wasn't enough, Etnies failed to deliver the pair of shoes that I actually wanted to keep. The company has failed to get back to me, leaving me empty-handed and short-changed, with no explanation or apology. They effectively stole $200 from me. It's beyond comprehension how a supposedly reputable brand could display such blatant disregard for their customers. Save yourself the trouble and avoid Etnies at all costs. There are plenty of other reputable skateboarding shoe companies out there that actually care about their customers. Don't make the mistake I did—shop elsewhere and protect yourself from this appalling company's thievery and incompetence. If I could give them less than one star, I would.
2022年6月8日
自発的なレビュー
etnies からの回答
Hello Rachel,
We're truly sorry to hear about your experience—it’s clearly been frustrating and disappointing, and we understand your concerns completely.
We take accusations like this very seriously. It is never our intention to cause stress or leave a customer feeling ignored. If a refund was due and never processed, that is unacceptable, and we sincerely apologize for the lack of resolution. We’re also very concerned that your second pair of shoes was never delivered.
While we cannot change what has already happened, we want to make this right. We appreciate your feedback—it helps us do better. While we regret that your experience with us has led to this level of frustration, we hope you'll give us a final opportunity to resolve it properly.
Alex
etnies Customer Support
Compré unas zapatillas y mandaron visera…
Compré unas zapatillas y cuando llegó el paquete me di cuenta que era muy pequeño y ligero. Ni lo abrí , lo decolví directamente y al tacto parecía una visera. Procedente de China y esperando a que me devuelvan el dinero…..
2023年4月18日
自発的なレビュー
etnies からの回答
Hola Ant,
Gracias por su mensaje. Queremos asegurarle que una vez que un artículo es devuelto, siempre procesamos el reembolso. Si ya ha enviado el paquete de vuelta, por favor espere unos días para que nuestro equipo de devoluciones lo reciba y lo gestione.
Si necesita más ayuda o la confirmación del seguimiento, no dude en contactar a nuestro equipo de atención al cliente.
Alex
etnies Customer Support
etniespraha.cz scam
etniespraha.cz scam. Etnies shoes are great neverrheless, i like them much.
Bacha je to fake obchod.
2023年3月10日
自発的なレビュー
etnies からの回答
Hey there,
we are very sorry for the experience you had with etnies. We have been working hard to fight scam products and websites using our name and logo. Let us know if there is anything we can do to support.
etnies Customer Service Team
Broken website but great customer service
I ordered two pairs of shoes size 11 UK on the mobile site, unbeknown to me, their mobile site is actually broken and actually orders in US size. After realising this and reading reviews here I was a bit worried.
But, I must say in my experience I have had excellent customer service from Etnies. They apologised about the error with the website, sent me a returns label as the shoes had already been despatched. And they’ve sent the correct size shoes out to me, which are now on the way. I couldn’t fault them at all.
I’ve only scored 4 stars because they are aware the website seems to have been broken for quite some time and unfortunately still isn’t fixed.
2023年2月10日
自発的なレビュー
etnies からの回答
Hello Richard,
Thank you so much for sharing your experience and for your honest feedback. We truly appreciate your patience and understanding regarding the sizing issue on our mobile site. We're glad to hear our customer service team was able to assist you promptly and get the correct shoes sent out.
Your satisfaction is very important to us, and we hope you love your new shoes!
If you need any further assistance, please don’t hesitate to reach out.
Alex
etnies Customer Support
Placed 3 orders total and only received…
Placed 3 orders total and only received 1 because they keep cancelling the order for no reason. I even sent them a copy of my DL and business address to C.S. I don't know what happened to this company.
2022年12月4日
自発的なレビュー
Comfy, durable, high quality skate shoes for great prices.
I've bought at least 10 pairs of shoes from this company. Other than very minor cosmetic imperfections on some pairs of shoes, all of the shoes I've ever gotten have been more comfortable and durable than stuff like Vans. Etnies have great soles, insoles, and noticeably higher quality suede and canvas than Vans. Overall, as a California buyer, I've never had any shipping issues, and all the shoes have been amazing but I will say their return dept. as of 2020 was mediocre and didn't respond to a return request for a pair of winterized scout running shoes with a poorly cut footbed (so far the largest issue we've had thus far-that's a small price for me to pay from a company with materials and construction as good as it is). Overall, they need improvement in their returns/customer support department, but their shoes are by far the best value out of any I've bought so far.
2021年12月17日
自発的なレビュー
Etnies Portugal www.etniesptco TOTAL SCAM
Etnies Portugal is a scam. I thought for some reason that was reasonable to assume that etnies had a store in Portugal. I search for this etnies portugal and arrive at this website. The website seemed normal to me so i checked some shoes and saw really good prices. Bought a pair and the money went to some scammers account. DONT BUY FROM THIS WEBSITE. The confirmation of the payment that i receive on my email was really suspicious but it took me some time to take the time to analyse it. The name of the entity of the payment had a strange name. The fraudulent email of confirmation was this auto9vmcustomer.co. I saw later that this is associaited with scams
2022年9月16日
自発的なレビュー
etnies からの回答
Hey Jose,
We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.
We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.
etnies Customer Service Team
etnies-ireland.com scam website
etnies-ireland.com is a scam website. Just putting it up here so maybe others will see it and not make the same mistake I did.
Nothing to do with the brand (which I love) or the real website (which I suppose I've never used)
2022年9月1日
自発的なレビュー
etnies からの回答
Hey Mick,
We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.
We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.
etnies Customer Service team
getting etnies to the UK is no longer worth it
Long and expensive postage process now they only operate out of the Netherlands. Returns are awkward and long and you guessed it, expensive. They've also gone with UPS as a courier which manages to 'deliver' its own nightmareish experience. Plenty of other shoes on the market in the UK that you don't have to jump through all these hoops to get. Hopefully etnies set's up shop in the UK again, until then i won't be using their site.
2022年7月6日
自発的なレビュー
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