EG Group レビュー 

We’ve just called into your garage on the A55 just outside Chester. We used the toilets while we were there and were frankly disgusted at their cleanliness. They looked like they hadn’t been cleaned for weeks. Under the sink and the floor was filthy. The toilet roll wasn’t in its holder.

This seems particularly poor in the current pandemic situation.

I am posting this on social media to prompt swift action.

This morning I came into the shop and purchase oil engine for my car and the very kind gentleman Mr Saeed Patel was very helpful as well as the man in the till. Mr Saeed Patel even put oil in my car and showed me how to do it next time. Excellent service at Bolton branch in Manchester. All the best to all the staff. God Bless your good heart. 🥰

Shocking service at the wellingborough store. I went into the branch to pay for fuel with the staff member on at the time having a disgusting attitude to her job. I was very polite but no eye contact and even when I said please and than you for a receipt, no response whatsoever.
I actually made my feelings clear to her, unlike me to feel I need to but why employ people who simply do not want to be there....I know i am a business man and employ the right staff

i washed my car three week ago at the oxcliffe road garage the car wash area was clearly vandalised with a substance that's left my paint to chip off on the side panel . bonnet . roof area absolutely disgusted with the managers response to this also . The damage is quite extensive ironically i went there to wash my car not strip the paintwork of it ??

Very annoyed there response ...?
Hi Dylan,



Apologise for late reply.



Since April last year our jet washes have been used by many customers and most of the customers are regular ones who use the facility on a daily/weekly basis. In that space of time we have had no other complaints both verbally or written regarding the issue you have had with your cars paintwork.



We can quite confidently say that if what you are suggesting is true then we would of most definitely had many of the same complaints from many customers and our jet washes would have been immediately put out of use.



The chemicals we use are purchased from the same company who deal with the service and maintenance of our Jet Washes across our whole estate in the UK. The company on a monthly basis send engineers to service the jet washes ensuring they are in complete working order and there are no defects which can damage a customer’s car. The staff at the garage ensure every day that the jet wash area is clean and carry out visual inspections of the brushes and hoses.



At this moment due to the length of time it has taken you to bring this issue to our attention there is nothing we can do to help compensate for the damage as there is no clear evidence that our Jet Washes can cause this.







Thanks



Kind Regards,

Went to Handsworth Sheffield to get a packet cigarettes was shocked at price as it was over £11 said to the lady how much her reply was if you don't like it bloody go to asda it's only 2 mins down road very poor customer service

The customer service in subway heathrow north is disgusting. I just don't really think it's polite to have a conversation in your own language with your colleagues. I don't understand why it's so difficult to be respectful towards your customers. Like it would be nice to get acknowledged whilst you're stood waiting to be served.

Went to the Greggs and subway, and the service was completely abysmal the guy that served me didn't know what he was doing or talking about, apparently it takes 20 minutes to heat up meatballs, then didn't change his gloves for the vegetarian salad for the lady after me even though he had just handled meat... go elsewhere this was the Ryland euro garage

On 21st December I refuelled my car at an Esso garage and paid using the new Esso app. Because it was the first time I had used the app I made sure the transaction had hit my bank account. On 12th March I received a letter from Euro Garages dated 5th March saying that I had made off without payment and when I checked my bank statement nothing had gone through, the pending transaction I saw on the day of refuelling obviously hadn't cleared. Euro Garages were charging me the price of the fuel (£40.32) plus £25 charges, total £ 65.32.The letter said I would need to take action within 7 days from the date of the letter otherwise further action would be taken. On that day I rang the number on the letter explaining what had happened and asking if the £25 charge could be waivered. The customer services rep advised me to put by claim in writing and NOT to pay the amount outstanding as that would be admitting liability even though I pointed out that it was already & days after the date of the letter. Immediately I sent an email explaining the situation, my email was ignored as they replied requesting the amount outstanding plus a further £25. I paid the £92.27 immediately and sent another email explaining my frustration, this has been totally ignored as well.
To say I am furious is an understatement.

I ordered a gift gaff voucher the till person issued a pay safe voucher then tells me that’s wat I ordered anyway I went in branch days later. To complain as the staff on till swore at me telling me eg garages staff are allowed to swear back. I asked the manager to refund my voucher for not a voucher but a pre paid gambling card etc. I asked if the cameras record sound as u will se the way I was treated. And to see the mistake was his. Such a severe mAtter being abused by staff only to be turned away 4 times. It’s clear the 3-5 different members of staff are sticking together. The fact weeks later after begging them to view the matter oncctv not even the refund has been resolved. Appauled with eg garages montage st Blackburn. I gave them chance after chance to look in to it. But even now with 4 members of staff chatting at the till no urgency same excuse only manager can resolve. Saturday he came in at 8 till ten. I left my contact details not even a call to say it’s being looked into. 5times now I have been in but nobody cares hence y I wrote this

Shell in Bootle
Filthy and fuel on the floor. Told the staff but the manager said it will go away. Wow magic
The fuel is more expensive.

The gents toilets in the Rivington service station are not only a disgrace they are a public health hazard!
I would estimate the urinals have not been cleaned properly for years and the flooor is awash with urine adjacent to the urinals.
There is urine scale on the urinals that would need a pick axe to clear away.
God only knows what a foreign visitor would make of them.
You really should be ashamed of your establishment EG!!!!!!

THIS COMPANY ONLY GOT 1 STAR BECAUSE THERE IS NOT A ZERO STAR OPTION

ESSO EG RING ROAD
ROOLEY LANE

BRADFORD BD4 7SJ

went in to buy fuel on the 2nd of February paid using my credit card. the first time i had used it in 4 months. and then today the 12th February had my credit card company inform me my card had been used to spend £88.79 on deliverroo. they suspected my card had been cloned. and seeing it had not been used anywhere else in 4 months it was cloned there

Only went in for the toilet, no staff in the front of the store. Neither of the toilet doors would lock (the service station has been open a year). No toilet roll so I ended up using the disabled which then I nearly fell of the seat because it wasn’t fastened down. Next time I’ll hold it in!!

Greggs Hellingly avoid , it’s dirty rat infested selling out of date products and reheating bakes, manager (Lizzie) useless rude and unhelpful and supervisor (selina) that clearly doesn’t know anything

So all the way through this pandemic I've stayed in Rivington services once or twice a week for months with never any issues yet tonight to be told I'm not allowed a shower as an hgv driver yet for months no issue but yet showers closed but all the scruffy toilets are left open disgusting I used to go out of my way to stay hereby no more ill go out of my to avoid it in future

Went to the feniscowles branch for some fuel. After paying i quickly realised id been charged for air and the pump did not provide me with any fuel.

Clearly something dody at large here.

Hello,

My name Fahad Khan I am 35 years old grown up man. Unfortunately i went to EuroGarages Banbury Ermont way OX16 4SZ branch at 23:40 pm 22/11/2020.
I filled 30£ petrol and I paid for that, then i asked the cashier that I need more fuel on which she said yes so I filled 6£ more but this time when I went to pay my card was declined, on which she started misbehaving with me and bullied me by saying if you don't have money why did you come for petrol. She was very aggressive and I felt insecure of her bad attitude towards me. I asked her that I will pay by tomorrow can you please take picture of my driving licence on which she said no she can't she said i want your original driving licence if not she will put my registration number on drive off. She made me feel insignificant and very low. However, I called my wife and she transferred 6 £ to me and I also paid that outstanding amount. I am a patient of severe depression and recently on medication. I was unable to drive back home my self. I will record this complain to local police also because that behaviour is not at all acceptable with customers. And me and my family will never go that petrol pump ever.

This review relates to your Billinge site,
I have just experienced a rude female member of staff so wont be returning.
Maybe someone else will appreciate the £400 i spend each month on fuel.

Had an issue with contaminated fuel back in August 2020. Fully backed up by an AA report - want to reclaim the costs of vehicle being pumped out. Does anybody every reply to the complaint? No Have seen here many are told to reply to the social media address. When I do that am told no such address exists.

After filling up my van with diesel at Pentre Service Station in South Wales I attempted to pay for my fuel only to be attacked by the member of staff at the till. As I attempted to hand over a note I was screamed at by the cashier demanding "Where is my f..king mask?". I quickly informed the member of staff of my exemption only to be told to "F..k off" and to "Get out of my f..king garage now". I once again informed her that I am exempt and was faced with the same response of "Get out of my f*ucking garage". I then went to my van to fetch my phone and approached the night time serving window and attempted to show her the regulations which state I don't have to carry proof of my exemption on me and was this time told to "F..k off and get off the F..ing forecourt".
All of this took place in front of two members of the public who were also attempting to be served and could not believe the manner of which I was being treated.

I have contacted Euro Garages head office several times via phone, email and the contact form on your their website and have been promised that an area manager will be in contact time and time again but over a month later now and nothing. The fact that this behaviour is clearly deemed acceptable by Euro Garages is disgusting and I am now contacting the press and my local mp to see if they can get any response as I have been unable to get anywhere.