Evans Halshaw - Citroen Darlington レビュー 

94
TrustScore 5段階評価の3

2.9

Croft Road, DL3 8TL Darlington, GB


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5つ星のうち5の評価

First class service from Lawrence Seaman reception to the mechanic and the vehicle cleaning staff, problems identified during the m.o.t were made me aware and rectified after I gave authorisation, tha... もっと見る

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5つ星のうち1の評価

My wife is severly disabled so cannot be left on her own for any great length of time and we have a motability car. We live in a rural area but our previous motability garage still offerred c... もっと見る

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5つ星のうち5の評価

Had a fantastic experience at the Darlington branch of Evans halshaw 30-6-2022. The young lady (Joanne) that looked after me could not have been more helpful and attentive. Joanne really went... もっと見る

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5つ星のうち5の評価

We had several recent visits to Evans Halshaw Darlington both for servicing and advice about changing our car. It was an excellent experience all round. We'd especially like to thank Gary Dunn who dea... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

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2.9

まあまあ

TrustScore 5段階評価の3

94件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(94)

過去12か月のレビュー数: 5,397

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Citroen Darlington staff are great.

Citroen Darlington staff are pleasant, friendly and helpful, particularly the reception staff who are great. The day following a service I thought there was an issue with my van and a mechanic was sent straight out. Turned out all was ok, but his prompt attendance was very reassuring.
Well done Citroen Darlington branch!

2021年10月21日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Simon,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

5つ星のうち5の評価

Pleasant interaction with Evans Halshaw

I have dealt with Evans Halshaw previously in the past however when dealing with Nathan I found the process very easy, he was very easy going, easy to talk to and made buying a car a joy. Running into a little hiccup regarding the car Nathan was always on hand to contact for updates and he did not disappoint with the sale of the car. Thank you for your help buying my car, much appreciated! :)

2021年10月13日
自発的なレビュー
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hello Byron,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Never go to Kwikfit!!

Having been told by Kwikfit, North Road Darlington that the bearings on my steering wheel were worn and subsequently having them fail my MoT because of that I asked Evans Halshaw Darlington to inspect the car. They identified the correct error which had nothing to do with what Kwikfit had told me and saved me hundreds of pounds by fixing the fault quickly and without fuss, even washed the car for me… fantastic service fro start to finish!!

2021年10月7日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Carl,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

5つ星のうち5の評価

Evans Halshaw Citroen Darlington Brilliant team !

Evans Halshaw Citreon Darlington

Kim Khan Couldn’t be more helpful in arranging the purchase of our new car, The whole team were great with sourcing the car from another Evans Halshaw site, preparing it, they efficiently organised all the paperwork, and a great handover late to assist with our work finishing times, all overseen by Kris Hood the general manager.
We would definitely recommend these guys for exceptional service.
They really care that you are happy.

2021年10月1日
自発的なレビュー
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Gaynor,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

5つ星のうち5の評価

all good thank you

2021年9月30日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Mr Slid,

Thanks for the fabulous review!

Kindest regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Having recently bought my second car…

Having recently bought my second car from Kim khan at Evans Halshaw Citroen Darlington
I received the excellent service of which is always above and beyond any car sales person I know he always take the time to explain every aspect of the process making it a joy to buy my new car
Thanks Lynda MSG

2021年9月29日
自発的なレビュー
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hello,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

5つ星のうち3の評価

Terrible sales experience

Bought a Nissan Qashqai at the Darlington dealership today. Nice vehicle, decent deal on my car. Hence three stars. Terrible sales experience. In fact I’d go as far to say, it was the worst I’ve ever had when buying a car. A big fat zero for that. Shame because all the basics were there, product, part x, etc. After I’d viewed the car and paid the deposit mistakes started to happen. Too many to list. The nail in the coffin was the valet of the vehicle on day of collection. It didn’t look like it had been done. I understand we all make mistakes in business, it’s what we do to put things right that matters. That said, the manager offered me a free valet in my local area and to send him the bill, which I will use. (Max spend £40)🙄

2021年9月18日
自発的なレビュー
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Richard,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

I had a new part fitted

I had a new part fitted. The service was excellent and extremely helpful as always. First class!

2021年9月14日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Clare,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

Highly recommend Evans Halshaw Darlington…

I called Evans Halshaw Darlington Citroen after my car had broken down, I spoke to Sarah-Jane whom was very helpful & arranged to fit my car in the following week. A health check was carried out & I was sent a video which I found very interesting to watch. I was then called by Stephanie to explain why the engine fault light was showing & what needed to be carried out. I was given regular updates from Stephanie whilst my car was at Evans Halshaw. Excellent, professional friendly service throughout. Highly recommend this garage.

2021年9月9日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答


Hi Joanne,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

2021年8月29日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Aaron,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Lovely experience

Lovely experience, very helpful and professional team, especially the young lady who dealt with me, steph, did everything possible to ensure my needs were met, one of the sales team even loaned me his company car as l wasn't comfortable driving the courtesy car provided, would definitely recommend!

2021年8月28日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Pauline,

Thank you for leaving this review.

I’m pleased to hear that you had a lovely experience with our helpful and professional however your star rating doesn’t match your lovely comments.

We would really appreciate if you could amend this to match your great feedback!

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service from all staff…

Great service from all staff receptionists very helpful and knowledgeable.

2021年8月25日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Mrs Forsyth,

We really appreciate this positive review!

Thanks so much!
Evans Halshaw Customer Services

5つ星のうち5の評価

Service and MOT

Sarah-Jayne was lovely, friendly and approachable and she kept me up to date throughout my visit. The site was clean and good waiting areas with plenty of space.

2021年8月25日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Anne,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent customer service

Excellent customer service, especially from Sarah Jane
Thank you

2021年8月11日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Amanda,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Service

5つ星のうち5の評価

Thank you in particular to Steph at…

Thank you in particular to Steph at Evans halshaw Citroen at Darlington .
You kept me informed with what was going on with the repairs to my car.
I had a courtesy car.
Steph was very organised.
Thank you for getting everything sorted in what was quite a stressful time with my car.

2021年8月10日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Sara,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Ive been with evans for a long time and…

Ive been with evans for a long time and i always get greeting up by phone or face to face kind and polite very helpfull .....but it would be nice if next time i can have a tiny bigger car ( courtesy car) the c3 is to small for me bang my head to get in or get out (haha)

2021年8月10日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Mrs Page,

I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち1の評価

Appalling communication

Daughter had appointment to visit car on the only day off she had.
Wife and I arrived having driven 80 miles to be told car was sold the previous day.
No phone call, no email or any no contact to tell us that the car was sold. Wasted journey and no apology on arrival.

2021年8月8日
自発的なレビュー
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hello Gillian,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

I had my car serviced last week

I had my car serviced last week. Was done within the two hour timeslot and the staff were very pleasant. Also was pleased the way Covid precautions were taken.

2021年8月1日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi Judith,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

I found the staff very helpful

I found the staff very helpful, and it felt safe to use, I was kept informed of the progress of my service.
I m disappointed that my local evan halshaw Citroen in Stockton has now closed, giving me a longer journey time for the service. The only criticism is that of parking, there outlet is almost fully occupied with cars and it is difficult to find a dedicated space for cars requiring a service.

2021年7月30日
Evans Halshaw - Citroen Darlington ロゴ

Evans Halshaw - Citroen Darlington からの回答

Hi David,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

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