Evans Halshaw - Ford Altrincham レビュー 

359
TrustScore 5段階評価の4.5

4.7

258 Manchester Road, WA14 5LZ Altrincham, GB


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5つ星のうち3の評価

If you buy a used vehicle make sure all fluids are at correct level, that the valet is thorough, including behind fuel filler flap Ensure that the car is registered with the DVLA and don’t be bullie... もっと見る

企業が回答しました

5つ星のうち5の評価

A smooth hassle-free experience from start to finish. We met Mughera ("Mugs") outside, whilst browsing for a used Puma. She was very knowledgeable and friendly. After a test drive we purchased an ST-L... もっと見る

企業が回答しました

5つ星のうち5の評価

Recently purchased my second car with Evans. Mugs was absolutely fantastic from start to finish. She made the whole process smooth, thorough and quick turn around. Customer service and communication 1... もっと見る

企業が回答しました

5つ星のうち5の評価

What a smooth experience. I find car buying very stressful but Iain was super helpful and didn’t mind my constant emails and questions. The car is beautiful, and I know my old car will be well l... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

359件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(359)

過去12か月のレビュー数: 5,454

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent dealership

Excellent dealership service from Adrienne and Ed at Evans Halshaw Altrincham. Everything was explained clearly and concisely, the car is a dream to drive and so far the after sales service has been first class

2024年11月30日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hello Richard,

Thank you for your kind words. We are delighted to hear you had a positive experience with our team and that you are enjoying your new car. We appreciate your feedback.

We hope to see you again,
Evans Halshaw Customer Services

5つ星のうち5の評価

The servicing dept were excellent when…

The servicing dept were excellent when I had to take my ford focus in for a faulty battery.

2024年10月3日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Denis,

We appreciate your kind words about our service department.

We're glad to hear that you had a positive experience.
Evans Halshaw Customer Services

5つ星のうち5の評価

Just got my second car from here

Just got my second car from here, Iain was very helpful helping me find my perfect car ready for my new arrival. Thank you

2024年11月29日
自発的なレビュー
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Billie,

We're delighted to hear you had a positive experience and found the perfect car.

We appreciate your kind words about Iain.
Evans Halshaw Customer Services

5つ星のうち4の評価

People nice but expensive service this…

People nice but expensive service this time.

2024年11月29日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Patrick,

Thank you for your feedback.

We appreciate you acknowledging the friendly service.

We'll take your comments about pricing into consideration.
Evans Halshaw Customer Services

5つ星のうち5の評価

Obi Obihele made the whole process easy…

Obi Obihele made the whole process easy and pleasant, would definitely go back in a couple of years when we are ready to change our car.

2024年11月24日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Christine,

We are thrilled to hear that you had a positive experience!

We appreciate your kind words about Obi and are happy to know you'd consider us again in the future.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Car had is MOT. Great service from the team and had my car back to me in under 2 hours.

2024年11月27日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Lee,

We are so glad to hear that you had a positive experience with our team.

We appreciate your kind words and are happy to hear that you were able to get your car back quickly.

Evans Halshaw Customer Services

5つ星のうち5の評価

Anna was friendly knew knowledge about…

Anna was friendly knew knowledge about the car would certainly recommend evans halshaw

2024年11月24日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Linda,

It's wonderful to know that you found Anna helpful and knowledgeable.

We appreciate your recommendation.
Evans Halshaw Customer Services

5つ星のうち1の評価

Avoid avoid avoid

I bought a car from evans halshaw 12 weeks ago. Since then it has broken down 3x this car is a 2021 plate. I have been stranded at the side of the road two times because of this car. The car arrived delivered to my house with no matts or parcel shelf which I was the told to source myself. I have attempted to deal with this with the garage however they have said they will only repair and not fix. Last night I was driving along the motorway and the car completely cut out. I had no power. With to young small children in the car this was very scary and dangerous. I believe these problems are all linked, the first time it broke down I had no power and was advised it was just a battery issue, however the same issue has now happened three times. The car was check over by RAC who advised they believe it was an issue with the motherboard which was preset on purchase. This report has been sent to evans halshaw however nothing has been done. I wanted to hand this car back to simply pay off the finance. I am a single mum working in the NHS. I bought a car from what I assumed was a reputable garage however this has turned out to be my worst nightmare. I am going to be left with an unsafe car that I have no confidence in driving now it has broken down 3 times. I would have hope better from this garage. Avoid avoid avoid

2024年11月27日
自発的なレビュー
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Ailie,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Staff very helpful

Staff very helpful - Ian Rothwell in Sales and Ben Walker in Service. A good experience

2024年11月25日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Mrs Griffin,

We're delighted to hear you had a positive experience.

We appreciate your kind words about Ian and Ben.

Their dedication to providing excellent customer service is something we strive for.

Evans Halshaw Customer Services

5つ星のうち1の評価

Poor Service

Poor Service
I bought a used car from Evans Halshaw in September, unfortunately whatever chemicals they used to clean the car made me sick,I told them this the day after I drove it home. They told me not to worry and gave me a deodoriser stating - "the deodoriser should return the car to a neutral smell once the chlorine smell goes away - the car will need to be aired for a couple of days for that to go away". I did exactly what they told me and that made things so much worse! I had to use Ubers to get around because I couldn't even sit in the car 10 days later. They did try cleaning it again but it made absolutely no difference. This is after keeping all of the windows open daily. Evans have a 14 day no quibble money back guarantee, I asked to return the within the time frame only to be told that if I want to return the car I can only part exchange it and I will lose a lot of money on it! I have sent them email after email with copies of my request within the time frame only to be told Management will get in touch. It's November I still have a car that I don't want that I can barely drive, thankfully the smell has got a lot better so I can sit in it for 30 mins without getting too ill. But I can't drive any long distance in it. After service?? Customer Care?? I don't know what else I can do now?

2024年11月18日
自発的なレビュー
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hello Sara,

We understand your frustration and apologise for the negative experience you had at Ford Altrincham.

We take all customer feedback seriously and are committed to providing a positive experience for all our customers.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Quick

Quick, efficient, friendly service

2024年11月16日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Ali,

Thank you for your kind words.

We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services

5つ星のうち4の評価

Great staff

Great staff, competent and friendly. Office systems are a struggle sending electronic forms takes ages.

2024年11月14日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Ed,

We appreciate your kind words about our staff and are glad you found them helpful.

We understand your frustration with our office systems and are working to improve the efficiency of electronic form submissions.

Evans Halshaw Customer Services

5つ星のうち5の評価

Perfection

Professional trustworthy and friendly. Second to none

2024年11月11日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Tracey,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

I always am satisfied with the service…

I always am satisfied with the service I receive

2024年10月8日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Bernice,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち4の評価

Not the best garage to buy from

Not the best garage to buy from

2024年7月10日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Steven,

We understand that your experience wasn't what you hoped for, we strive to provide excellent service and are always looking for ways to improve.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち1の評価
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Tom,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Had a very positive experience at Evans…

Had a very positive experience at Evans Halshaw in Altrincham. Ian was very helpful he even came to work on his day off so I could test drive the car. I liked the car and we sealed the deal. No pressure no hard sell just a pleasant experience as always. This is the fourth car I have bought from them.

2024年10月26日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi,

We are delighted to hear about your positive experience!

It's wonderful that you found the team to be so helpful and that you're enjoying your new car.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

5つ星のうち4の評価

I find Evans Halshaw very good at helping customers requirements.

I find Evans Halshaw very good at providing a profssional servicle. Staff are very undestanding and pleasant to a custimers needs.

2024年10月22日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Graham,

We are pleased to hear that you found our service professional and our staff understanding and pleasant.

We strive to provide a positive experience for all our customers.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Service from Service Dept

Service, particularly from Aidy? was outstanding

2024年10月18日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Phil,

Aidy will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Staff are very friendly and…

Staff are very friendly and professional excellent service

2024年10月12日
Evans Halshaw - Ford Altrincham ロゴ

Evans Halshaw - Ford Altrincham からの回答

Hi Anthony,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

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