Evans Halshaw - Ford Ashton under Lyne レビュー 

470
TrustScore 5段階評価の4

4.0

Manchester Road, OL7 0DG Ashton-under-Lyne, GB


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5つ星のうち5の評価

Great customer service from Tim. I was helping my in laws who were looking for a Fiesta Zetec, Evans Halshaw Ashton had one for sale, I spoke with Tim, he provided me with additional deta... もっと見る

5つ星のうち1の評価

Made an enquiry about a car, got a reply from a salesman called Jack, replied to him and never heard anything back for a few days so I replied again and still never heard anything back. Absolutely sho... もっと見る

企業が回答しました

5つ星のうち5の評価

We were looked after by John, he was so welcoming and enthusiastic, we looked round a few cars and had a test drive. He was very knowledgeable and gave great advice and was super helpful on the app an... もっと見る

企業が回答しました

5つ星のうち5の評価

I completed a part exchange this weekend at the Aston under Lyne dealership. In a word... excellent. I had contacted Tim Furby by phone as we live over two hours from the site and sorted all the detai... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

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4.0

ほぼ満足

TrustScore 5段階評価の4

470件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.0

すべてのレビュー

(470)

過去12か月のレビュー数: 5,505

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

19plate Renault Zoe Electric

I recently bought a 19plate Renault Zoe from Chris Cain @ Evans Halshaw Ashton. Chris was great to deal with, friendly and professional throughout. I would not hesitate in returning for my next car purchase. Chris even lent me his Ford Puma Explorer when mine was slightly delayed having some final preparations done in the workshop. All the staff were friendly and helpful, not at all intimidating buying a car as a lone female. A very positive experience. I am over the moon with my new car, thanks guys

2025年6月18日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Claire,

Thank you for this wonderful review. Knowing you feel this way about your experience makes us all very proud. Chris really enjoyed looking after you and helping you find the vehicle that was suitable for your requirements.

We hope you are enjoying every moment in your new Puma and we hope we have the pleasure of looking after you for many years to come!

Take care,
Evans Halshaw Customer Services

5つ星のうち1の評価

This is about Ashton Under Lyne branch.

This is about Ashton Under Lyne branch.
Wanted to buy 2nd hand car from dealer. Arranged Independent check and unfortunately brought up, what could have been a major issue. When I started to negotiate resolution the dealership dug its heels in and refused to either double check the issue or negotiate price adjustment. Simply kept citing the company mantra that all cars are fully surveyed before selling. Frankly I would not think of buying from here because they take the unwelcome attitude that they are right full stop.

2025年7月12日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Christopher,

Thank you for getting in touch and sharing your honest feedback.

We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Positive experience

Purchased a used car from the Ashton site, very welcoming from the moment I walked in. The staff were helpful in deciding the right car for myself and my family, explained the process in detail and kept us up to date with progress.

2025年6月25日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi,

We are pleased you felt welcomed and that our staff helped you find the right car.

We appreciate your feedback regarding the detailed explanations and updates you received.

Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent team at Evans Halshaw at…

Excellent team at Evans Halshaw at Ashton. Chris was incredibly helpful and went through everything really clearly for me in the process of trading in my car for a new one. Everyone at the showroom was really friendly and helpful.

2025年6月25日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Harriet,

We're happy to hear about your positive experience at Ashton.

It's great to know that Chris was helpful and made the process clear for you.

We appreciate your feedback!
Evans Halshaw Customer Services

5つ星のうち5の評価

Dealt with Pete for the second time now…

Dealt with Pete for the second time now and again a very smooth, great experience. Absolutely love my new car, Pete made everything so easy. Will definitely be returning to Pete at Aston Under Lyne in a few years time to upgrade.

2025年6月17日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Poppy,

We're happy to hear that your experience was smooth and great.

It's wonderful you love your new car, and we appreciate your intention to return in the future.

Thanks for your positive feedback about Pete.
Evans Halshaw Customer Services

5つ星のうち5の評価

Everything ran smoothly!very pleased…

Everything ran smoothly!very pleased with the service I received

2025年5月17日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Kevin,

We're happy to hear that everything ran smoothly and that you were pleased with the service you received.

Evans Halshaw Customer Services

5つ星のうち1の評価

Very poor after service

Very attentive to get the sale but appalling follow up. Was not valeted and even had a spoon and someone's dinner under a seat. Then found part of the internal structure was hanging down after 3 days I have rung and emailed so many times and still weeks later nothing has been done. I dread to think what it will be like if I have to claim on the hugely expensive insurance policy they sold me.
Had massive engine issues within months , not covered by insurance!! Do not buy your car from here. I did contact you many times and you did nothing !!

2025年5月14日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Further to my previous review…

Further to my previous review/complaint, Tom phoned me and has resolved the issue with an outcome that suits us both. I very much appreciate the time, the apology and the care shown in this call which has aligned with all my previous contact with the company.

Thank you 😊

2025年5月9日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Becca,

We're delighted to hear that Tom was able to resolve the issue to your satisfaction.

We appreciate your kind words and are glad that our team was able to provide you with the care and attention you deserve.

Thank you for taking the time to share your positive experience.
Evans Halshaw Customer Services

5つ星のうち1の評価

Never again!

They were very happy to make the sale & push all the extras on me however within the first 2 weeks my back drivers tyre kept going down, this was pumped up twice within a short space of time but for a car that had only done just over 13,000 miles the tread on the tyres was shocking & even dangerous. I rang them up to discuss & they booked me in for a 'health check'. Why was a health check not carried out before I took delivery of the vehicle? Once it was in for its 'health check' they told me there was nothing wrong with the tyres they had been checked & were legal. In disgust I walked out telling them I would sort my own tyres out & would never go back to them or recommend them. I was told the manager would give me a ring to discuss later that day but not surprisingly I'm still awaiting that call from 29/3. I took my car to a garage & had new tyres put on costing me nearly £400 & was shown the nail in my back tyre that was clearly the cause of the slow puncture & had clearly been missed by the service dept which only made me more certain that no checks had been carried out on my car. Absolutely would not recommend & will NOT be going back!

2025年3月29日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Paula,

We understand your disappointment with your recent experience.

We strive to provide our customers with a positive experience and are sorry to hear that this was not the case for you.

We take all customer feedback seriously and will use your comments to review our processes and ensure that all vehicles undergo thorough checks before sale.

Evans Halshaw Customer Services

5つ星のうち1の評価

AVOID!!

Happy to make the sale, not however good at delivering on their promises. On collection the vehicle I purchased was filthy when they promised it would be valeted! The aircon needed re-gassing along with a few other issues. On contacting the dealer to give them the opportunity to rectify and oversight, I received no response or acknowledgment. I would not recommend Evans Halshaw Ashton-Under-Lyne to anyone!

2025年3月27日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi,

Thank you for your review.

We're sorry to see that you had a negative experience with us.

We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

5つ星のうち5の評価

As always great people make for great…

As always great people make for great customer experiences. After a 3 hour trip from Swindon to Ashton under Lyne I walked into the sales area and was greeted by Kieran and the Sales Manager Ryan I received the best of welcomes ( and a much appreciated coffee!! ). Their sales process was carefully followed explaining everything to me in detail. A sense of humour and personality helped in completing the paperwork over time. At the end I was the very pleased owner of my Kuga st x line which I then had the pleasure of driving home. Kieran was professional and the perfect salesperson throughout and Ryan as the Manager very kindly came over to thank me for my business and shake my hand. A superb team who I would recommend to anyone. Would I drive a 6 hour round trip to buy my next car from them? You bet I would!!

2025年4月15日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Robert,

We appreciate you taking the time to share your positive experience.

It's wonderful to hear that you had such a great experience with our team, especially after your long journey.

We're thrilled that Kieran and Ryan made you feel welcome and provided you with such a thorough and enjoyable sales process.

It's fantastic that you were so pleased with your new Kuga ST-Line and that you're considering us for your next car purchase.

We're committed to providing exceptional customer service and we're glad that our team exceeded your expectations.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great team very friendly and…

Great team very friendly and knowledgeable

2025年3月29日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi John,

We strive to provide exceptional service and are thrilled to hear that our team exceeded your expectations.

Evans Halshaw Customer Services

5つ星のうち5の評価

Very Helpful

Amelia was very helpful.
Sorted out future service plans

2025年3月24日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi,

We appreciate your kind words about Amelia's assistance.
Evans Halshaw Customer Services

5つ星のうち2の評価

Really bad customer service

Really bad customer service. Read my complaint to the dealer which was sent direct

2025年3月24日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Suitable date of service offered, Excellent customer service, quick and efficient service

2025年3月7日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Kamila,

We are pleased to hear that you found our service suitable, efficient, and that you received excellent customer service.

Evans Halshaw Customer Services

5つ星のうち5の評価

Car was collected on time and we were…

Car was collected on time and we were kept informed of the progress of the service also any extra work required. The car was delivered back to us wt home.

2025年3月10日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Susan,

We are pleased to hear that you were kept informed throughout the service process and that your car was delivered back to you on time.

We appreciate your business and will continue to strive for excellent customer service.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service and staff

Great service and staff

2025年3月7日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Shaune,

We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services

5つ星のうち5の評価

Myself and my family have been dealing…

Myself and my family have been dealing with Evans Halshaw for many years. We are loyal to the company and particularly to Martin Marsh who is the Principal. He is honest and trustworthy and we would highly recommend.

2025年3月6日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Mrs McKuhen,

Thank you for your kind words and for your continued loyalty.

We are delighted to hear that you have had a positive experience with our company and particularly with Martin.

We appreciate your recommendation and will share your feedback with the team.
Evans Halshaw Customer Services

5つ星のうち5の評価

The sales team were excellent in…

The sales team were excellent in helping me with my options

2025年1月25日
Evans Halshaw - Ford Ashton under Lyne ロゴ

Evans Halshaw - Ford Ashton under Lyne からの回答

Hi Callum,

We strive to provide our customers with the best possible service, and we're happy to know that we were able to help you with your options.

Evans Halshaw Customer Services

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