Evans Halshaw - Ford Blackburn レビュー 

410
TrustScore 5段階評価の4

3.8

Whitebirk Drive, BB1 3HT Blackburn, GB


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5つ星のうち5の評価

Great service, all the staff were amazing and really kind. Managed to get myself a smashing car on finance in just 2 days with a free test drive, 2 year warranty and protective cover outside and in.... もっと見る

企業が回答しました

5つ星のうち5の評価

We wanted to visit Blackburn branch to view a used car that had been advertised externally. A young lady called Aimee was our contact and a visit was planned. On the day the traffic was awful and... もっと見る

企業が回答しました

5つ星のうち5の評価

The smoothest purchase of a used car I've ever had. Both Liam and Izaaz made the process extremely easy and stress free. There were a couple of after sales issues which were handled quickly and effic... もっと見る

企業が回答しました

5つ星のうち1の評価

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

410件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(410)

過去12か月のレビュー数: 5,431

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Charged twice for MOT

Was charged twice for MOT, when compared to the quote I was given through BookMyGarage.

BookMyGarage quote:

MOT: £34.99, Service: £154.33, Total to pay £189.32

Evans Halshaw charged:

MOT: £34.99, Service: £189.32. Total: £224.30

Still waiting on a resolution.

2024年2月14日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi John,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Just bought a car from evans halshaw at…

Just bought a car from evans halshaw at the Blackburn dealer was met by Nick Samworth who came straight to us listened what we needed talked through our options picked a car went back day after drove away we had a lovely experience he was very friendly professional and explained everything to us could not be any happier 😀

Well done Nick 👏

2024年2月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Mrs Robinson,

Thank you for your kind review.

We're really pleased to hear that Nick gave you a 5* experience! We will ensure that your lovely feedback is shared with him and we look forward to seeing you again.

Have a great day,
Evans Halshaw Customer Services

5つ星のうち5の評価

New car / re-finance

My previous cars finance was coming to an end. Jayson Wilcock at ford Blackburn helped through the whole process of my choices re-finance the previous car or choose to pay a balloon payment or finance a new car. He made it an easy and smooth process, talked me through all my options and I walked away happy with my new car and new nicely priced finance.

2024年2月14日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Nicole,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Knowledgeable staff who focus on the…

Knowledgeable staff who focus on the customer needs a good experience end to end.. thanks Liam

2024年2月14日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Adrian,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Thank you for everything Jason

Thank you for everything Jason. Very helpful and professional. Not mediocre in any way 👌

2024年2月9日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Alex,

Thank you for giving Jason such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Been into store today and purchased a…

Been into store today and purchased a car. Jayson went above and beyond to help us. Very friendly.
Credit to the company.

2024年2月3日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Kaley,

Thank you for reviewing us!

Jayson will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service

Great customer service, definitely recommend .

2024年1月24日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

5 Stars to the sales guys at Ford Blackburn

During my visit I dealt with two Sales Executives – Jayson Wilcock and Samuel Thorp. These two guys were approachable, accommodating, friendly and confident. I wasn't pressured in the slightest and was left to browse the vehicle range by myself without being hassled, which was a breath of fresh air and extremely rare in this industry. They both answered all my questions with honesty and precision. I ended up getting the vehicle and deal I set out to get. The full process from start to finish was extremely painless and super easy thanks to these guys. I would highly recommend visiting Ford Blackburn if you are looking for a new or used vehicle.

2024年1月17日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Jonathan,

A huge thanks for taking the time to rate your recent experience with us.

Jayson and Samuel and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

5つ星のうち5の評価

Amazing experience

Sam was amazing right from the start. So helpful with all the questions I had, nothing was too much of a hassle. Kept me upto date with everything and didn't put any pressure on to sell the car. Even cleaned and polished the car himself. Service with a smile too. Would definitely recommend Sam and Evans Halshaw Blackburn.

2024年1月24日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Leah,

Thank you very much for taking the time to leave us this positive review!

Sam's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

5つ星のうち5の評価

Liam Wilson was really helpful in…

Liam Wilson was really helpful in helping sure everything with the car was 100%

2024年1月20日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Jack,

Liam loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち1の評価

Evan’s halshaw Blackburn Avoid Full of lies

Evan’s halshaw Blackburn. Avoid

Bought a second hand car from them few months later a coolant pipe blew off. Got AA OUT they refitted the pipe. Couple months later bad coolant leak. Few months after head gasket went. New recon engine fitted 8 days later about 50 miles engine blew up. Got it towed in 7th October and was promised on 1st December by the manager Joe that it would be back on the road in 2 weeks ment to be 2nd week of December. Now it’s 9th January and still no car. And they have told Blackhorse that I told them to put a stop on fitting replacement engine. All lies and I have transcript of that conversation coming I have not spoken to them since 1st December I’ve rung up to speak to the manager tonight was told he would ring me back shortly but no

2024年1月9日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi David,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Jay was great from start to finish

Jay was great from start to finish! What a salesman

2024年1月6日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Danny,

Jay loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service, honest assistants and surprisingly decent coffee. Made the whole experience smooth and stress free. Thanks to Sam for going above beyond the normal call of duty!

2023年12月20日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Dan,

Thank you for reviewing us!

Sam will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Nick was absolutely incredible at…

Nick was absolutely incredible at sorting out my car payment, so helpful from start to finish, an absolute legend!

2023年11月26日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Laura,

Thank you for your positive review.

Nick and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Good job done

Car picked up for update and returned washed and valeted. Very friendly staff

2023年11月23日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Graham,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Big thank you to Joe at Evans…

Big thank you to Joe at Evans Halshaw Ford Blackburn for all his help & understanding

2023年11月24日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Beverly,

Thank you for your positive review.

Joe and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち2の評価

2 new cars , both broke down within weeks

Me and my son both bought new cars and within weeks they both broke down . Both took over 2 weeks to fix when mine was just a simple replacement battery . Had to keep ringing for updates as I didn't get calls from them

2023年10月15日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Chris,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Very friendly and great customer…

Very friendly and great customer service always there if you need anything the Best company around not had any problems with them

2023年10月31日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Harry,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち5の評価

Customer service was excellent.

Customer service was excellent. The right car for the right job. I wanted a new car that wasn't a diesel engine and switch to something more efficient and environmental friendly. Matt found just the car for me. It will tow my caravan, but is better for the environment on day to day trips to work and better on the pocket.

2023年11月2日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi David,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need. We will ensure that your kind feedback is shared with Matt and the team.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

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