Evans Halshaw - Ford Blackburn レビュー 

409
TrustScore 5段階評価の4

3.8

Whitebirk Drive, BB1 3HT Blackburn, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service, all the staff were amazing and really kind. Managed to get myself a smashing car on finance in just 2 days with a free test drive, 2 year warranty and protective cover outside and in.... もっと見る

5つ星のうち5の評価

We wanted to visit Blackburn branch to view a used car that had been advertised externally. A young lady called Aimee was our contact and a visit was planned. On the day the traffic was awful and... もっと見る

5つ星のうち5の評価

The smoothest purchase of a used car I've ever had. Both Liam and Izaaz made the process extremely easy and stress free. There were a couple of after sales issues which were handled quickly and effic... もっと見る

5つ星のうち1の評価

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

409件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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3.8

すべてのレビュー

(409)

過去12か月のレビュー数: 5,397

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service with very friendly…

Excellent service with very friendly staff....thanks Nick....👌🏻

2024年4月2日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Nick will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

5つ星のうち5の評価

Craig was very helpful.

2024年3月28日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Craig will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Sam was great

2024年3月19日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Oliver,

Thank you for your five stars!

Sam values your feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Flawless service.

Flawless service.. thank you team for my daughters new car!! Will be back in a couple years

2024年3月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello John,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

I would definitely recommend anyone who…

I would definitely recommend anyone who is thinking of buying a car or just visiting to ask for Jason at the Blackburn Branch.

He made our process smooth and his service is extremely professional, this is the main reason I am purchasing my SECOND car from him.

Thank you so much Jason at the Blackburn branch

2024年3月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Bobby,

Many thanks for your review.

Jason works hard to make sure his customers are well looked after. He will be very pleased to hear that he managed to help you with your second purchase.

We hope to see you soon!
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant customer service from Jason

Fantastic customer service from Jason, our car salesman. Really took the time to listen to our requirements so we could find the perfect car for us. Would recommend anyone to go to Evans Halshaw in Blackburn.

2024年3月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Shanice,

Thank you for sharing your excellent comments about your experience with Jason at the Ford dealership in Blackburn.

It's great to hear from you.

Kind regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Review

I bought a vehicle a couple of months ago. My sales advisor was very knowledgeable and took their time to ensure I was happy with all the monthly payments along with the additional products they offer. I would highly recommend evans halshaw for your next car buying experience.

2023年9月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Sam,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

always a great service

always a great service

2024年3月16日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Nick,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic customer service from Jayson

Fantastic customer service from Jayson, our car salesman. Really took the time to listen to our requirements so we could find the perfect car for us. Would recommend anyone to go to Evans Halshaw in Blackburn. Huge thanks Jayson!

2024年3月9日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Deborah,

Thank you so much for reviewing your recent experience with Jayson at Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Buying a Ford Puma

Sam Thorp has been great taking me through the journey of buying my Ford Puma. Explained everything very well and was very friendly. Made the whole experience a joy!

2024年3月5日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Hazel,

Thank you for your positive review.

Sam and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Jayson's helpful nature and…

Jayson's helpful nature and professionalism was second to none. Thank you for a very smooth transaction and for finding me the perfect car!

2024年2月27日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you for your positive review.

Jayson's and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Craig done well

Staff nice to deal with. All questions answered honestly.

2024年2月29日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Alan,

Thank you for your positive review.

Craig and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Foxywatson -

Many thanks the Evans Halshaw Team at Blackburn in particular Ivor Stewart who looked after us. He went through all the documents with us explaining as he went. He has excellent customer skills and made it all seem easy even though we one or two hiccups! Thank you.

2024年2月26日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you so much for taking the time to review your experience with us.

Ivor will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great costumer service from Jayson from…

Great costumer service from Jayson from start to finish. Very happy with our new family car.

2024年2月24日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Talia,

Thank you for the positive review!

I will be sure to share it with Jayson at the Ford dealership Blackburn.

Take care!
Evans Halshaw Customer Services

5つ星のうち1の評価

I am disappointed to rate this…

I am disappointed to rate this experience with even one star. Unfortunately, the service provided was far below expectations, lacking honesty and integrity. I strongly advise avoiding this dealership if you value your time and money.

Initially, I received an online quotation from Evan Halshaw to sell my car for £11,032, factoring in minor chips on 4-5 panels. Considering this fair price and seeking convenience, I booked an appointment at the Blackburn branch. However, after reading reviews, I called ahead to inquire about the potential of the price being knocked down as I would need to bring my two young children (aged 4 months and 18 months) with me. I was assured that the online valuation should remain consistent as long as I was honest when describing the condition online, I still allowed for a £500 variance and proceeded with the appointment.

Upon arrival, I encountered an indifferent attitude. Once my car had been inspected, I was smugly informed by the sales representative that the offer was only £9500, a significant £1500 reduction with very little explanation provided. Requesting to speak with the manager, I questioned the discrepancy between the online quote and the offered price, to which the manager cited "fluctuating markets." While I understand market changes, a £1500 difference seemed excessive. I asked if my description when getting the online quotation was accurate, the Manager agreed and they had not found any other problems/damages with the car.

To illustrate my frustration at the ludicrous offer, I shared competing offers from carwow that I had received that morning, including one from Evan Halshaw's Wigan branch for £10,400, and another for £10,650. All the Manager could say at this point was that the other dealerships obviously haven’t done their research. It's frustrating to have placed trust in their service, only to waste time and inconvenience myself, my children, and a friend who accompanied us so I could get home after selling the car. Regrettably, I cannot recommend this dishonest company based on my experience.

It seems that their tactic is to get you in to the dealership with their inviting valuations and then chip you down for no reason once you’ve gone to the effort to get there.

I hope nobody else gets stung like I have

2024年2月22日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Charlotte,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち1の評価

Van taken in and not repaired was…

Van taken in and not repaired was advised to take it away with the faults and come back a week later. We told them we needed a hire vehicle again and was provided with a small car not suitable to get our tools in. Also had no fuel in the hire vehicle we were given. Getting through to them on the phone is a nightmare constantly ringing out.

2024年2月21日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Service and car sale

Excellent service and customer support on all queries and problems.

Friendly and engaging staff.

Especially Ellie the service desk girl who dealt with me, polite and helpful when I got my dates mixed up with car service. Next owner of a green focus ST.

Matt who sold me my car is an example employee in terms of customer engagement, Genuine and goes beyond to know more about you making you feel comfortable. Gives me advice on on vehicles and potential choices. Overall top guy will be a returning customer.

2024年2月9日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Kyle,

Thank you very much for taking the time to leave us this positive review!

Matt's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

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