Evans Halshaw - Ford Blackburn レビュー 

409
TrustScore 5段階評価の4

3.8

Whitebirk Drive, BB1 3HT Blackburn, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service, all the staff were amazing and really kind. Managed to get myself a smashing car on finance in just 2 days with a free test drive, 2 year warranty and protective cover outside and in.... もっと見る

5つ星のうち5の評価

We wanted to visit Blackburn branch to view a used car that had been advertised externally. A young lady called Aimee was our contact and a visit was planned. On the day the traffic was awful and... もっと見る

5つ星のうち5の評価

The smoothest purchase of a used car I've ever had. Both Liam and Izaaz made the process extremely easy and stress free. There were a couple of after sales issues which were handled quickly and effic... もっと見る

5つ星のうち1の評価

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

409件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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3.8

すべてのレビュー

(409)

過去12か月のレビュー数: 5,372

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very good service

2024年8月15日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Donna,

Thank you for such a positive review.

Have a wonderful day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Asad was amazing !

Asad was friendly, honest and welcoming from walking into the showroom to leaving with my new car. He went above and beyond, nothing was too much trouble for him and the coffee was wonderful.

2024年7月5日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Janet,

We're delighted to hear about your positive experience.

It's wonderful to know that you felt welcomed and well-cared for throughout your car buying journey.

We appreciate your kind words about Asad.
Evans Halshaw Customer Services

5つ星のうち5の評価

Jayson was great

Jayson was great, helped us from start to finish in buying our new car.
Couldn’t have made the process any easier.
Would definitely come back again.

2024年8月11日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Amy,

Thank you so much for your kind words!

We are so happy to hear that Jayson was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

5つ星のうち5の評価

Thank you so much to Jason Wilcock at…

Thank you so much to Jason Wilcock at Evans Halshaw Blackburn for his continuous help and support with helping us get out car. This so the second car we have got through Jason and he has gone above and beyond for us both times. His professionalism and positivity have made us feel confident with our purchases. He really is a credit to this company!

2024年8月9日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Emma,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Jason.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

A fantastic experience!!.we were after…

A fantastic experience!!.we were after a 2nd car and was in the care of Jason.he did an amazing job,he was very professional and answered any query’s we had.the process was very quick and Jason was in touch with us during the whole process.i would really recommend him and the company

2024年8月9日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答


Hello Mike,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Jason and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Izaaz & jayson

Went down to ford blackburn looking to upgrade our car and Izaaz & Jayson we're on hand to help and they did a brilliant job. We came outvery happy with our purchase

2024年7月31日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Ryan,

Thank you for the great review and the feedback for Jayson and Izzaz.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Jayson & izzaz

Jayson & izzaz have been brilliant from start to finish. Kept us in the know throughout the process of purchasing our new car.

2024年7月31日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Nicky,

Jayson and Izzaz will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

5つ星のうち5の評価

Evans Halshaw at Whitebirk in Blackburn…

Evans Halshaw at Whitebirk in Blackburn is great. The staff are friendly and.professional and put your needs first. They look after their customers, giving them a quiet place to wait, complete with TV and free brews. I can't fault the work I've had done on my car and they even clean it for you too

2024年7月30日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hello Christine,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Service

Great friendly service, and great deal on the car :)

2024年7月29日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Alice,

A big thank you for leaving a 5* review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Honest Opinion

From start to finish a pleasant efficient experience

2024年7月26日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great salesman

Turned up this morning to buy a car what I had reserved! Jayson came out to help us , he was excellent from start to finish , what a great young salesman, credit to the company !! My own fault about today was I asked to test drive the car and it had no fuel , but it wasn’t a problem at jayson when and got some !! He could of filled it up 🤣🤣

2024年7月24日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Zena,

We're glad you had a positive experience with Jayson. He truly embodies our commitment to providing excellent customer service.

We appreciate your kind words about him. We'll be sure to pass your feedback along to him.

Have a great day,
Evans Halshaw Customer Services

5つ星のうち5の評価

Helpful, knowledgeable and friendly

I came to Blackburn Evans Halshaw with my friend today as she had seen a car online and had reserved it, with a view to test driving it. Jayson was very helpful, personable and knowledgeable about the car. I should mention that the car had zero petrol in it and he needed to take it to put some fuel in before my friend could test drive it. (We’ve heard from a lot of used car garages recently that very few people want to test drive the car before buying it 😳 so we can’t really complain!) He made the whole experience of buying the car very easy and he was a pleasure to deal with.

2024年7月24日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Nicola,

We're thrilled to hear about your positive experience at Blackburn Evans Halshaw.

It's wonderful to know that Jayson provided such excellent service and made the car buying process smooth and enjoyable for you and your friend. We appreciate your kind words and will share your feedback with Jayson.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

We have just purchased a car from…

We have just purchased a car from Jayson. From the moment we came in he was extremely friendly, welcoming and we found him very knowledgeable which put our minds at ease when buying our son his first car. A real asset to the dealership

2024年7月23日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Melissa,

Thank you for your kind words.

We are thrilled to hear that you had a positive experience with Jayson.

We appreciate your feedback and are glad that you found our team to be knowledgeable and helpful.

Evans Halshaw Customer Services

5つ星のうち5の評価

Jayson

Jayson was very professional and patient on test drive

2024年7月22日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Lesley,

Thank you for giving Jayson such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly, knowledgable staff

The staff at Evans Halshaw (Blackburn) were friendly, well informed and efficient in dealing with any queries. This made the whole experience run as smoothly as possible.

2024年7月20日
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Christopher,

Thank you for your kind words.

We're delighted to hear you had a positive experience with our team.

We strive to provide excellent customer service and appreciate your feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent Service was given by Jayson

Excellent Service was given by Jayson, during the new purchase and trade in of our old car.

2024年7月17日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Peter,

Thank you for taking the time to leave us this brilliant 5* review.

Your comments have been passed to management team to ensure that Jayson receives recognition for their fantastic customer service.

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち1の評価

EVANS HALSHAW PRESTON (AND BLACKBURN) MASTERS OF DECEPTION - CHAMPIONS OF INCONVENIENCE!

My experience with Evans Halshaw Preston was a masterclass in how to turn a car purchase into a nightmare. Their salesman was a smooth talker who hawked every warranty under the sun, but conveniently forgot to mention the ticking time bomb under the hood (or in this case, a faulty battery).

Two weeks in, my car needed constant jump starts, and the start-stop function went kaput. Their "helpful" solution? A long wait for a diagnostic appointment, two days before the warranty expired – with the added bonus of them potentially denying coverage and blaming it on wear and tear!
When the car finally died completely (only 2.5 months in) leaving me stranded and begging for roadside assistance, Evans Halshaw couldn't have cared less. Their Blackburn branch offered zero help, and signposted me to speak to Preston who "kindly" squeezed me in – a whopping three weeks later! By then, of course, the warranty would be conveniently out of the picture.
Instead of enduring their bureaucratic nightmare, I took matters into my own hands. A quick trip to a local garage, a new battery, and £180 later, my car was purring like a kitten. Start-stop function? Back in action. Evans Halshaw's warranty? A complete sham.

When you start mentioning your woes to your friends and family, the skeletons start creeping out of the closet and the various horro stories (hidden out of embarrassment) come to light.

"Oh, you didnt fall for Evans Halshaw did you?" and "They're the biggest scammers in the motor industry" and "I had to pay so many thousands myself because Evans Halshaw wouldn't."

This is just one story among those countless others. If you're looking for a car dealership that prioritizes used car salesmanship over customer service, Evans Halshaw is your perfect pit stop. Otherwise, steer clear! Don't be fooled by their empty promises – their after-sales service is a joke. They deserve to be investigated for fraudulent practices and shut down for good.

2024年7月15日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your experience. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Liam was great.

2024年7月6日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Hamza,

A big thank you for leaving a 5* review for Liam.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Customer service

Adam has been brilliant. I reached out after purchasing my last two cars with Ford, and dealt on both occasions with Adam, went above and beyond for a smooth transition, so was a no brainer to reach back out to get another car with Ford and contact Adam.

Once again a smooth transition from start to finish, transition was very quick and effective, clear advice with clarity. A lot of paperwork taking care of, smooth process online with finance company and all Clearly explained in relation to tax, MOT etc.

On day of exchange, jay handed the car over smoothly and was very attentive, running through the key elements of the car, additionally Craig kindly ran through Ford pass with me and helped me install and set up the new car. A very quick process from start to finish, all staff involved went above and beyond, would recommend to anyone.

2024年7月4日
自発的なレビュー
Evans Halshaw - Ford Blackburn ロゴ

Evans Halshaw - Ford Blackburn からの回答

Hi Zach,

We appreciate you taking the time to share your positive experience.

It's wonderful to hear that you had such a smooth and positive experience Adam.

We're thrilled that you found the entire process, from initial contact to the final handover, to be efficient and well-managed.

We're committed to providing our customers with exceptional service, and we're glad that you were satisfied with the attention and expertise provided by our team.

Evans Halshaw Customer Services

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