Evans Halshaw - Ford Bury レビュー 

454
TrustScore 5段階評価の4

4.2

Crostons Road, BL8 1AA Bury, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have used Evans Halshaw regularly for the last 10 years or more. They are always good, on time and helpful. A special mention to Natalie for making the experience seamless

5つ星のうち1の評価

I had booked an MOT test at bury branch.prior to attending the cover in the boot of my car caught on luggage and pulled off the cover around the rear window.i called into the garage and waited nearly... もっと見る

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5つ星のうち4の評価

Receptionist was lovely and was expecting me. Said she would ring when car was ready and she did. All went smoothly. the only slight issue was the video of the service engineer looking at car came w... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently bought a Mini Convertible from Evens Halshaw, Bury, in exchange for an older model of the same car. The service I received from Elan was exceptional. He was friendly, polite, respectful &... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

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4.2

ほぼ満足

TrustScore 5段階評価の4

454件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.2

すべてのレビュー

(454)

過去12か月のレビュー数: 5,470

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5つ星のうち4の評価

Expensive for a quick fix

My car was fixed OK but it was only a minor issue and the fee seemed a bit excessive.

2024年2月23日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Stephen,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち1の評価

Incomplete service

Had my vehicle serviced and thought all was well. A week later I noticed a part on the vehicle hadn’t been refitted. The dealer tried to deny this and fob me off. They reluctantly replaced the part but didn’t even have the decency to apologise even after leaving feedback with the service manager.

2024年1月25日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Shane,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic Service.

Fantastic Service.
Mike was very helpful throughout the whole process, arranged for a vehicle to come from another store. Trade in value was more than other companies and my 'new to me' car is amazing. Genuine value for money and a first rate service. Highly recommend

2024年2月12日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello Stephen,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Mike and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち1の評価

Faulty car

Faulty car. Won’t take the car back.
The sales process was fine as it would be (they want the sale). However I’ve reported a fault and Evans Halshaw specifically the Bury branch this refers to, failed to repair it after bringing the vehicle back twice already. They confirmed the 2nd time it was fixed but it isn’t. I’m now £1000 deposit down and paying a lot per month for a car that isn’t safe. I tried to reject the vehicle via Northridge Finance as I have my car on HP. The dealership Evans Halshaw haven’t accepted this. All I want is my deposit back and they can have the car back. Instead I now have to go through The Financial Ombudsman which will take around 6 months for my case to be picked up. They claim you have good consumer rights with HP finance but they know what they’re doing forcing you down this long winded route. An easier resolution could have been done here, it’s really sad to treat customers like this.

2024年2月5日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello Liam,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

It’s our understanding that you have previously spoken with the management team at the dealership who have given you a decision in relation to rejecting the vehicle as well as the finance company.

The dealership is happy to make to have another look at vehicle, if you want to arrange another booking with them.

Evans Halshaw Customer Services

5つ星のうち5の評価

Good Treatment

Staff helpful and cautious as usual

2024年1月24日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Colin,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

The Ford Bury.

The staff are welcoming.
Their customer service is five star.
The service department sorted out the issues with my car and provided a video to show me. Brilliant.

2024年1月23日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

The overall experience was easy and…

The overall experience was easy and quick. no problems wood recommend to a friend

2024年1月5日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello Sandra,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very pleased with service

Everybody always friendly, helpful and professional. Quick and easy to book service and repairs, highly recommended.

2024年1月4日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち5の評価

The staff went above and beyond nothing…

The staff went above and beyond nothing was to much or them.so helpful in every way. Even came and meet me my Internet went down so came and meet me so u could sign the papers .10/10 of service

2023年12月30日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Karl,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent Service

Called in and dealt with Matt at Evans Halshaw Bury, such a polite and welcoming man
Made me a coffee and made me and my Wife feel so at ease during a stressful time

Thanks again everyone at Evans Halshaw

2023年12月6日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Mitch,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Matt.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Service department …

My car went in today to have a warning light looked at evans halshaws service centre in bury. Couldn’t fault the repair at all lovely helpful staff. A courtesy car was given to myself which was clean and comfortable. My repair was done quickly and I could check online it’s status throughout. I picked the car up to find it had been cleaned inside and out too. Thankyou so much evans halshaw bury even after the sale of the car you still keep up that 5 star service which we have unfortunately found previously found other competitors do not. Highly recommended.

2023年12月27日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello Rebecca,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

5つ星のうち1の評価

Car came in for a new caliper after…

Car came in for a new caliper after having the car 3 days they say part cannot be fitted and leave said part on passenger seat to be fixed by ourselves!! Not a happy customer

2023年12月22日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Amy,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

FORD PUMA HAND OVER

NIEL WAS EXCELLENT CAYNE WAS VERY HELPFULL AND ATTENTATIVE
ON HAND OVER DAY CHANTELL WAS VERY PROFESIONAL AND FREINDLY
SHE HELPED IN SETTING UP OUR FORD PASS AND PHONE CONNECTION
IT WAS A REALLY SAISFYING EXPERIENCE ALLROUND
AND THE SALES STAFF AT EV BURY ARE AA CREDIT TO THE TRADE

2023年12月23日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi David,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Charleen.

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Leigh was great…

Leigh at Evans Halshaw Bury was a great help as soon as I walked into the show room. She had all the knowledge to answer all my questions with all the patience in the world, she is a great access to your company. Thanks Leigh.

2023年11月29日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Cecilla,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Leigh.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great place to buy a car

Excellent customer service and nothing too much trouble.

2023年12月9日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Derick,

Thank you very much for leaving a 5* review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Staff we'll organised and…

Great Staff we'll organised and established. Fantastic service.

2023年1月12日
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hi Serena,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service overall.

Ordered a new car from Chantelle at Evans Helshaw, Bury recently, and couldn’t have asked for a better experience. She was knowledgeable about different model cars and answered all the questions we threw at her. We had a test drive which we had no time limit on, which helped us choose the correct car. Chantelle kept us informed about the delivery of the car ( which was initially 5 months but thankfully arrived after about 3 months). She contacted us to arrange a collection date, and all went smoothly. She talked us over the various controls and information about the car, again answering our many questions.
Overall a friendly, polite, knowledgeable and professional point of contact for us to have at Ford. A super clean and airy showroom was also noted.
Highly recommend this garage!

2023年12月8日
自発的なレビュー
Evans Halshaw - Ford Bury ロゴ

Evans Halshaw - Ford Bury からの回答

Hello Sue,

Thank you for your feedback.

We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.

We will ensure that Chantelle receives the recognition they deserve and forward
this to the management team for you.

Evans Halshaw Customer Services

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