Evans Halshaw - Ford Wrexham レビュー 

348
TrustScore 5段階評価の3

3.0

Wrexham Road, Rhostyllen, LL14 4EJ Wrexham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella was very competent, went through all our options clearly and negotiated a decent price for our o... もっと見る

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5つ星のうち1の評価

Cant comment on the sales as i was asked to leave whilst browsing the cars with my 10 year old son,was looking to buy in a few weeks time obviously dont need the sales.

5つ星のうち5の評価

Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Wrexham Road, Rhostyllen, LL14 4EJ, Wrexham, 英国

  • 01978 365585

3.0

まあまあ

TrustScore 5段階評価の3

348件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.0

すべてのレビュー

(348)

過去12か月のレビュー数: 5,693

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Owen was very helpful

Owen was very helpful, he went over and above. Answered all my questions & asked someone just to make sure he was giving the correct information.

2024年8月27日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Maureen,

We're so glad to hear you had a positive experience.

We appreciate your kind words about Owen's helpfulness and dedication to providing accurate information.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Always great service when car is having work done to it!

2024年8月1日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Aiden,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service

2024年8月15日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Lisa,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great experience

Great communication with the team before viewing the car. We had a warm welcome when we arrived with knowledgeable staff on hand to offer assistance. George took us through everything with detail and organised a great deal for us. :)

2024年8月19日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi,

Thank you for your kind review.

We're delighted to hear about your positive experience and the team's excellent service.

We appreciate your feedback and look forward to serving you again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant Service

Brilliant Service, Owen was very helpful.

2024年8月6日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Natasha,

Thank you for your kind words about Owen.

We're glad you had a positive experience.
Evans Halshaw Customer Services

5つ星のうち5の評価

Went to have a look at a car Mike was…

Went to have a look at a car Mike was very helpful nothing was too much trouble. One of the nicest things was the sales staff weren't pushy

2024年7月26日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Julie,

Thank you for your positive review.

Mike and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Booked my car in for valuation

Booked my car in for valuation. Dealt with a very helpful young man. He asked if I had found another car. There was one there that suited me. I went for a test drive. There was no pressure, he explained everything I needed to know.

2024年7月16日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi,

We appreciate you taking the time to share your experience.

We're glad you found our team helpful and that you were able to find a car that suits your needs.

Evans Halshaw Customer Services

5つ星のうち1の評価

Avoid

We purchased a vehicle from this dealer on 17/05 with it being advertised as having full service history, on collection of the vehicle we were told that the SH would be emailed across as it was online. We made it clear in our appointment that we would not be interested in purchasing the vehicle if it did not have FSH, we were assured on numerous occasions that it did. We spent the next 4 weeks chasing for this paperwork to be finally told that the vehicle does in fact not have FSH, as compensation we were offered a free service which we declined. We had purchased the vehicle expecting a FSH and the price should have reflected this. The vehicle not having a FSH would affect the price of the vehicle if and when we came to sell it on in the future. The dealer admitted to the vehicle being missold and it was agreed that the vehicle would be returned and a full refund given. The manager asked for us to return the vehicle ASAP, and on receipt of the vehicle we would have a full refund within 3 working days. After 4 working days we chased to be told that it was processed that day, another 4 working days later we re chased to be told it had been processed that morning and we would get it the next working day at the latest, yet again 2 working days later we had to re chase to be told it was processed at 11am that morning. We finally received our refund 2 weeks after the vehicle had been returned. Throughout this process we continued to chase the manager who ignored all contact attempts. Would not recommended this dealer to anyone, our experience has been a disaster from start to finish.

2024年5月17日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Charlotte,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

the young lady gave me excellant …

the young lady gave me excellant service an i walked away verry satisfied

2024年6月18日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi John,

We’re happy to hear you had such a positive experience!

Have a fantastic day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Want a good service? Try Evans Halshaw

The personal attention given, standard of work, competitive costs are all part of the experience.

2024年6月10日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Philip,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly and helpful staff

Friendly and helpful staff, dealing with Lisa is a pleasure and also Dan this time round. (Wrexham branch)
By the way stupid format date input below.

2024年6月11日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Robert,

Thanks so much for the review!

Lisa, Dan and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち1の評価

Poor mechanical service and checks…

Poor mechanical service and checks prior to collection. Sales good

2024年5月31日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello John,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@pendragon.uk.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service and customer care

Excellent service and customer care. Big thank you to Dan, Conner and Lisa for getting me back on the road in no time at all.

2024年5月22日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Graham,

Dan, Conner and Lisa love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Ford Fiesta Cambelt

Had the cambelt changed on my Ford Fiesta. My car was picked up and returned to my place of work free of charge which was brilliant.

2024年5月8日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Ella Rowland

Having shopped around at various dealers over a period of weeks it was refreshing to come to Evans Halshaw, Wrexham and receive a face to face service with professional helpful staff. Ella Rowland was exceptional in the way she dealt with our negotiations and we would be happy to buy from her again.

2024年5月10日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Linda,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Ella.

We look forward to welcoming you back.
Evans Halshaw Customer Services

5つ星のうち3の評価

Disappointing service throughout

Disappointing service throughout. 123 miles on the clock for a brand new car with no explanation after waiting 45 minutes for it. Very much lacking in customer service throughout the whole buying experience. Hopefully that doesn't carry on with the aftercare.

2024年4月30日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi,

The management team will be in contact with you to discuss this further.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

They collect my car

They collect my car , get the work done and return it, always helpful

2024年4月17日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Steve,

Thanks for the 5 star review of the Ford dealership in Wrexham.

We appreciate your kind words.
Evans Halshaw Customer Services

5つ星のうち5の評価

Very helpful

Very helpful, efficient, courteous and knowledgeable. Highly recommended.

2024年4月17日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi John,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

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