Evans Halshaw - FordStore Glasgow レビュー 

416
TrustScore 5段階評価の4.5

4.3

694 Cumbernauld Road, G33 2ET Glasgow, GB


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5つ星のうち1の評価

I had my car in to get serviced with Evans Halshaw Ford two years in a row. Both years they replaced my front brake pads and discs. This was despite only having driven 8500 miles in the interim.... もっと見る

企業が回答しました

5つ星のうち4の評価

I bought a car at the end of April, it has an issue with the back light & water leaking in. I was told a new part would be ordered. I never had any follow up about this which resulted in myself needin... もっと見る

企業が回答しました

5つ星のうち5の評価

From the moment we reserved it online to the day of delivery everything went very smoothly. Special mention to Gary Waugh from sales and Scott in the workshop who both excelled in customer service and... もっと見る

企業が回答しました

5つ星のうち5の評価

I was picked up at the bus station by Gary having spoken to Nick a day earlier and later Tony on phone. Gary was very helpful and assisted my friend and I on my purchase and all through the process. G... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.3

優良

TrustScore 5段階評価の4.5

416件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(416)

過去12か月のレビュー数: 5,397

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Professional,efficient

Professional,efficient, friendly service.

2024年7月24日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Gordon,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

The service provided was great had my…

The service provided was great had my annual service done and MOT done on a sperate day.
Service here is great and I trust Evans Halshaw to deliver and have never been disappointed over the last 10 plus years.

2024年7月17日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience and we really appreciate your customer loyalty.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

.....

Great experience

2024年7月17日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答


Hi Jakub,

Thank you for reviewing us!

We appreciate you taking the time to do this and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service from Gary

Excellent service from Gary, Answered all of my questions in great detail and overall brilliant help

2024年7月2日
自発的なレビュー
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Rhys,

Thank you very much for leaving a 5* review.

Gary will really appreciate it!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち1の評価

DONT BUY FROM THIS MOB. YOU HAVE BEEN WARNED

Please please please stay clear of this mob. I warn you DO NOT BUY A CAR FROM THEM. We spent 18k on a car that cant be driven any distance without the engine management light coming on. They are refusing to take the car back and give us a refund. They don't agree that spending 18k on a car and having so many issues deserves a refund. Please take my advice and don't buy from them. Feel free to contact me.

2023年9月1日
自発的なレビュー
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi David,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great…

Staff were friendly knowledgeable and kept me informed about my repair

2024年6月20日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello Derek,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち4の評価

My only complaint is the coolant level…

My only complaint is the coolant level being low after it being replaced. Other than that. Happy with the service.

2024年6月18日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Stephen,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

First class customer service

First class customer service, staff were friendly and polite.
Car was returned washed and hoovered.

2024年6月18日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello Mr Barr,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Easy sales process

Gary was really helpful and informative and took plenty time to explain all the options

2024年6月14日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello,

A big thank you for leaving a 5* review for Gary.

Have a lovely day!
Customer Services

5つ星のうち1の評価

Service department

On the day of getting my car there was an issue with the key salesman tried to get it fixed but couldnt, service department couldnt care less told nope youll have to come back even tho i work away all week told cant do a saturday so booked the friday 1week after getting the car and due to work had to rearrange till the monday (10/6/24),
1.5hr later once car had been in told yeah issue with the key need to order a new one and rebook now having to take anther day off work ( 17/6/24) hopefully get it sorted. To top it off suffered a blowout on the rear tyre £135 to get replaced for a tyre that the rubber is degarding due to the fact they are the orginal tyres from 2018, amd they failed
the mot on the car for a wiper and then passed it only for the same issue to be there, all in all unsure if the car is fit for the road and know need to go to get a fresh mot and make sure nothing has been missed

2024年5月31日
自発的なレビュー
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi William,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

1st class service.

Just made so easy.

2024年6月10日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Mr Murdoch,

Thank you for such a positive review.

Have a wonderful day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very easy experience

This was the least stressful experience I've had buying a car, and a lot of that was thanks to our dealer - Greg Black. He represented Evans Halshaw excellently, he was very clear about describing the process and requirements, very willing to answer questions, very willing to support problems, and very amiable overall. He even came in on his day off to finish the sale when it was convenient for us. We would definitely recommend buying from Evans Halshaw to others.

2024年5月24日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello Iain,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Greg.

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち3の評価

Great service dept - awful sales dept

Great service from the service dept, but overheard sales dept staff talking whilst I waited for my car and they were being unprofessional and unkind about a customer that recently purchased a car and had an issue a few hours after picking it up. I wouldn’t give the sales team the opportunity to sell me any of my future cars after hearing this.

2024年5月23日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello,

We are pleased to hear that you have had a positive experience with the service team, I'll be sure to let them know as they will love to hear this.

We are sorry to hear that this is something you have witnessed, we will of course ensure this is investigated internally.

Evans Halshaw Customer Services

5つ星のうち5の評価

purchase of new Ford Kuga

Excellent service.

2024年5月18日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Mr Forrester,

Reviews like this give us motivation and help us ensure we provide high-quality care.
Evans Halshaw Customer Services

5つ星のうち4の評価

They booked me in and provided a…

They booked me in and provided a courtesy car. Explained to me the expenses and problems that need sorted.

2024年5月15日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello Jerry,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very Helpful

Very Helpful and understanding

2024年5月7日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Mr Shaw,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service …

Great service found the car I was lookin for all round great sales people professionally and also not pushy 5 stars

2024年4月18日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Sean,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

I found the price a bit high but the…

I found the price a bit high but the service was excellent and I would especially like to thank whoever cleaned and valeted the car which looked like new when I picked it up.

2024年4月30日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hello Jackie,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

quick service

quick service, polite pick up/drop off driver

2024年4月29日
Evans Halshaw - FordStore Glasgow ロゴ

Evans Halshaw - FordStore Glasgow からの回答

Hi Annie,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

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