Evans Halshaw - FordStore Preston レビュー 

424
TrustScore 5段階評価の4

4.0

FordStore, Port Way, PR2 2YQ Preston, GB


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5つ星のうち5の評価

I can't recommend highly enough. Excellent experience. I part exchanged my car for a newer model. Ryan and Dean sorted everything for me whilst I had a coffee Dean even put fuel in the car. All... もっと見る

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5つ星のうち2の評価

Fords online service booking system does not know about the dealers caendar. Feels swish but the creality is you are better off ringingthe dealer yourself. We requested a coutesy car but EH Preston d... もっと見る

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5つ星のうち5の評価

I had a great experience at Evans Halshaw Preston from start to finish. Dean, our sales representative, was friendly, knowledgeable, and took the time to answer all of our questions. Unlike some... もっと見る

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5つ星のうち5の評価

I don’t often give reviews, but the outstanding service received at Evans Halshaw Preston warrants me doing so. I saw a car on Autotrader, rang and spoke to salesman Dave Dewhurst and had an appointm... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

424件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(424)

過去12か月のレビュー数: 5,397

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Crap after sales

2nd time the car went in fixed egr but didn't have time to fix the fault with the fan apparently 8 hours is not enough couldn't be bothered more like

2024年8月9日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Alan,

We apologise for the inconvenience you've experienced. Your feedback is valuable, and we are feedback will be addressed internally in regards to the delay.

Thank you for bringing this to our attention.
Evans Halshaw Customer Services

5つ星のうち5の評価

I have bought 6 cars over the years…

I have bought 6 cars over the years from Dave Dewhurst the man is brilliant at his job and 2nd to none I would never deal with anyone else

2024年7月20日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Scott,

We appreciate your kind words and loyalty.

We're thrilled to hear you've had such positive experiences with Dave.
Evans Halshaw Customer Services

5つ星のうち5の評価

Very efficient and friendly service…

Very efficient and friendly service throughout. Thanks to Dave Dewhurst in sales. He made the purchasing process easy and straightforward, taking care of all the paperwork and delivery of the vehicle.

2024年7月18日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Philip,

Thank you for your kind words!

We are delighted to hear you were happy with the service and experience.

We appreciate your feedback and are glad you found the process easy and straightforward.

Evans Halshaw Customer Services

5つ星のうち5の評価

Sales staff were informative

Sales staff were informative, polite and put you at ease straight away. A big shout out to Nathan who went out of his way to make my car purchase go smoothly.
I would definitely recommend the company to anyone.

2024年7月30日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi,

Thank you for your kind words!

We're thrilled to hear about your positive experience and appreciate you taking the time to share your feedback.

We're glad you found Nathan helpful and that your car purchase went smoothly.
Evans Halshaw Customer Services

5つ星のうち1の評価

Over 3 months, multiple bookings and still not fixed.

For over three months, I've been trying to get scratches and dints sorted on my car. During that time, I've had an engine management fault and a broken AC. Each item took over two weeks to fix with no courtesy car in sight. I was told the paint would be fixed during that time, but it wasn't for some reason. I now have to organise a third visit to try to get this done. I have far too much dissatisfaction to write in one review, including having email enquiries both directly and indirectly through the website completely ignored by staff; having comments like "we'll chase it" only to be forgotten about for days at a time; and a complete lack of responsibility of the car, leading to work not being completed (despite paying as part of the car package). Overall, I've never been more frustrated with a service before and I just want the paint fixed, so I can be done with Evans Halshaw.

2024年8月1日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Mr Hoyle,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service from the get go

Great customer service from the get go. My partner is really happy with her nearly new Ford Focus. Thanks

2024年7月23日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi John,

I appreciate you taking the time to leave this review.

I am very pleased you are satisfied with your visit!

We hope to be of service to you again,
Evans Halshaw Customer Services

5つ星のうち5の評価

Very easy to deal with

Very happy with sales team at Evans Halshaw Preston. Quick, efficient, good communication and open/honest. Would defo use again. Special mention to David Coldham and James.

2024年7月15日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Benjamin,

Thank you for your kind words and for taking the time to share your positive experience.

We are delighted to hear that you were happy with David and James.

We appreciate your feedback and will share it with the team.
Evans Halshaw Customer Services

5つ星のうち5の評価

General help and face to face…

General help and face to face conversation that was true and real.

2024年6月13日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Darren,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち5の評価

my experience …

from the first moment I went into Evans halshaw I met Nathan who I found to be very helpful, polite, when going through the process of buying my new car he explained every step with me along with a little help from James

2024年6月13日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi John,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Nathan.

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Highly recommended

I am a returning customer to Evan’s Halshaw and again was very pleased with the service. Nathan Hines showed me a wide range of cars to choose from in my price bracket, he was very knowledgeable and helpful. I am now the proud owner of a Hyundai. Thank you Nathan.

2024年5月23日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi,

Thanks so much for taking the time to leave us a great review, it's incredibly valuable to us. We're really happy to hear that you have been impressed with the service you have received from Nathan.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Just bought a used Ford Fiesta

Just bought a used Ford Fiesta, Excellent customer service nothing was too much trouble for the staff and answered all my questions. Shout out to Nikki who helped us through the whole process from start to finish. Would thoroughly recommend.

2024年5月14日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Neil,

Thank you for taking the time to share your recent experience.

We're thrilled to hear that Nikki was able to assist you.

We appreciate your trust and look forward to serving you again in the future.

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Purchased an Audi A1 from Evans Halshaw…

Purchased an Audi A1 from Evans Halshaw at Preston. We were seen by Jarreth who dealt with us in a timely and professional manner. He explained everything in detail regarding the car and also offered various add on packages to which he was vey knowledgeable about.
I would highly recommend this car showroom as the whole experience was quick,efficient and helpful.
Thanks again

2024年4月28日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hello Jamie,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Jarreth.

We look forward to welcoming you back.
Evans Halshaw Customer Services

5つ星のうち5の評価

Kelly at the service desk was very…

Kelly at the service desk was very helpful and friendly

2024年5月8日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Ian,

Thank you for giving Kelly such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Fab experience with David made it easy…

Fab experience with David made it easy to buy my new car!

2024年5月3日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Helen,

David will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Had a great experience with Evans…

Had a great experience with Evans Halshaw Preston. Our sales exec, Jarreth Brown, made the whole process really simple and was able to advise me on what car was best for our growing family. Would highly recommend!

2024年4月18日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Jessica,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Jarreth.

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Evans Halshaw - Kuga purchase.

Really excellent service from Dave Dewhurst in the used car sales team. Provided a personal approach and was more than willing to answer all questions and take us through the purchase process to make it hassle free event. I even rang Dave on his day off to cover a slight concern but he quickly sorted the issue and rang me straight back, 10 out of 10. Thanks again for supplying the car of our needs and the car was pristine for the hand over.

2024年5月1日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Roy,

Thank you very much for taking the time to leave us this positive review!

Dave's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

5つ星のうち5の評価

Lovely staff, quick and easy financing process

Met with one of the salespersons (Sean Williams) who was lovely and helped us with finding the car that we were looking for and did his best to make the financing as smooth as possible, he was very friendly and I didn't feel any pressure or worries as I could feel that he was trustworthy and making sure I would leave the place with the best deal I could get. Came in Monday to talk options for the car and was able to leave with it on Tuesday.

2024年4月22日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hello Muhammed,

Thank you so much for taking the time to review your experience with us.

Sean will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service

2024年4月27日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Joe,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

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