Work on car seems very good. Work done was a service and replacement part as part of a manufacturers recall.Staff kept me informed of progress. Courtesy car a welcome bonus. I have knocked off a star... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was the... もっと見る
企業が回答しました
Although I had over an 8 week wait (which is just not good service time) to repair a faulty horn I finally got it repaired. LEEDS GELDARD RD HYUNDAI All the staff Dan & service manager were very he... もっと見る
企業が回答しました
No loan car when 1 was promised. Car didn’t actually arrive back faultless. Not recharged as it should have been. Not a good experience.
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
151 Gelderd Road, LS12 6BZ, Leeds, England, 英国
- 0113 224 4989
3.8
ほぼ満足
766件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service record is 3 days…
Poor customer service record is 3 days phoning up to 13 times in a day to get to speak to customer service .
Had to wait 3 months to get car in to garage for engine light.
Don't reply to emails or enquiry form.unless they think you want to buy a new car then they are never off the phone .Really poor service
2026年5月26日
Evans Halshaw - Hyundai Leeds からの回答
Hi Dean,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
The Genesis staff are very good
The Genesis staff are very good.
It's the telephone contact that is very poor. Nobody answers the service department telephone. Choose car sales and its answered promptly .
Come on Hyundai, sort out the customer services.
2026年5月20日
Evans Halshaw - Hyundai Leeds からの回答
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leeds Customer Services
I dont know abiut the company but the…
I dont know abiut the company but the person whi dealt with me fir car service was great
2026年5月18日
Evans Halshaw - Hyundai Leeds からの回答
Hello Salim.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leeds Customer Services
I was deceived and cheated by them more…
I was deceived and cheated by them more than once. When I bought the car, they gave me a car with problems and defects; the camera did not work. When I went to repair the car, they impounded the car and used it for their own private use for more than 500 miles. This is clear fraud on your part.
2026年5月6日
Evans Halshaw - Hyundai Leeds からの回答
Hi,
We truly value feedback and are disappointed to see we didn't meet your expectations this time.
Please contact us at help@evanshalshaw.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.
Thanks,
Evans Halshaw Customer Services
Great service as usual from the service…
Great service as usual from the service receptionist but the technician failed to replicate or find the cause of a loud squeak from the rear wheels that I had reported. The cause was only found after I demonstrated the squeak when I returned to pick up the car, which is now booked in for new rear brake pads & discs
2026年5月13日
Evans Halshaw - Hyundai Leeds からの回答
Hello,
thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leeds Customer Services
Staff are general friendly and polite
Staff are general friendly and polite.
Don’t like long wait to get work done and impossible to get through to service dept
2026年5月11日
Evans Halshaw - Hyundai Leeds からの回答
Hello Deborah,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
2 day service = 2 1/2 weeks and zero…
2 day service = 2 1/2 weeks and zero communication.
My car was booked in for a service and some warranty repairs. This took over 2 weeks longer than planned, and I was unable to get any update from Leeds, and not a single phone call was answered.
Car is great - service has been the worst I have ever experienced.
2026年4月30日
Evans Halshaw - Hyundai Leeds からの回答
Hello Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
I was very happy that Genesis Edinburgh…
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was then deliver about 2 weeks later. Everybody involved, esp. Jinno at Edinburgh and Palvinder at Leeds, were very helpful, polite and dedicated.
2026年4月28日
Evans Halshaw - Hyundai Leeds からの回答
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Hyundai Leeds Customer Services
Arrived at 08:30 for MOT
Arrived at 08:30 for MOT, was welcomed by Symbert, a very polite and professional man, made me feel at home, great service guys, cheers.
2026年5月7日
Evans Halshaw - Hyundai Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Subhan ( service department) was very…
Subhan ( service department) was very efficient,and dealt with my problem quickly
2026年4月23日
Evans Halshaw - Hyundai Leeds からの回答
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
I appreciated the speed in which the…
I appreciated the speed in which the service was completed, and the update regarding the completion of the service
2026年4月26日
Evans Halshaw - Hyundai Leeds からの回答
Hello Paul,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Nice people to deal with
Nice people to deal with,could not be more happy with there service,brilliant.
2026年5月1日
Evans Halshaw - Hyundai Leeds からの回答
Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
The worst service
Embarrassing and disappointing.
Took my car for annual service Leeds hyundai, Then I found out they didn't put back the oil stick، now the oil spits everywhere. Nothing works right in there. Except the sale team you wont get anywhere with the service team.
I called them 2 month ago . And still waiting for the manager's call. I called back and they said he's busy with many different meetings. Which means they don't wanna deal with the mess they created. A local mechanic and business care more about customers than these people. They're damaging hyundai reputation on purpose.
2026年4月25日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
The actual servicing process once the…
The actual servicing process once the car was booked in was good. The booking process wasn’t as smooth as it took over 2 weeks to get my car booked in for a service with promised return calls never made.
2026年4月23日
Evans Halshaw - Hyundai Leeds からの回答
Hello Neil,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great communication and customer…
Great communication and customer service. Highly recommend.
2026年4月22日
Evans Halshaw - Hyundai Leeds からの回答
Hello Julie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leeds Customer Services
Was dealt with very efficiently staff…
Was dealt with very efficiently staff were helpful courteous and polite
Symter was a star
2026年4月14日
Evans Halshaw - Hyundai Leeds からの回答
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Evans Halshaw Hyundai Leeds Customer Services
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