Evans Halshaw - Kia Hull レビュー 

414
TrustScore 5段階評価の4

4.2

Priory Park, HU4 7DY Hull, England, GB


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5つ星のうち5の評価

Met salesman Tony in the yard whilst we were browsing,Tony was not pushy,just said feel free to look at all cars get the key tag and he would sit with us.Got what we needed and he went through the fin... もっと見る

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5つ星のうち5の評価

We purchased a car from a Evans Halshaw Kia in Hull after having a rough time with a previous car. So the full experience was a welcome to an apprehensive customer Tony our sales rep was very professi... もっと見る

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5つ星のうち5の評価

Bought a Rexton fron Hull Kia Anthony Lyell made whole process smooth even though we couldn't actually ring each other so.all done by text and e mail but smooth and efficient very pleased with my new... もっと見る

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5つ星のうち2の評価

Charged for four tyres at MOT, which had been told by a mechanic two weeks before were only going to be advisory. Opted for cheapest tyres to be charged on arrival for the premium tyres. A l... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

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4.2

ほぼ満足

TrustScore 5段階評価の4

414件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(414)

過去12か月のレビュー数: 5,693

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service from Sophie on the…

Excellent service from Sophie on the service reception. She managed get my car done so I could wait for it. Thank you Sophie 😊

2025年2月28日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Tracey,

We are delighted to hear that you had a positive experience and were happy with the service you received.

We appreciate you taking the time to share your feedback about Sophie.

Evans Halshaw Customer Services

5つ星のうち5の評価

What can I say about the the lovely…

What can I say about the the lovely young lad Mason Wilson he definitely went above and beyond ,he was so polite and helpful thank you Mason

2025年2月28日
自発的なレビュー
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Julie,

We are delighted to hear about your positive experience with Mason.

It's wonderful to know that he went above and beyond to provide excellent service.

Evans Halshaw Customer Services

5つ星のうち5の評価

I found them to be efficient etc

I found them to be efficient and informative . The gentleman Roy , collected and delivered my vehicle was so well mannered and polite ..well done to him

2025年2月27日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Marlene,

We appreciate your kind words and feedback.

We are thrilled to hear that you had a positive experience with our team.

We strive to provide excellent customer service and are glad that you found our team to be efficient and informative.

We will share your compliments with Roy.
Evans Halshaw Customer Services

5つ星のうち5の評価

GREAT CUSTOMER SERVICE

Made a telephone enquiry about a car I had seen on Autotrader and was impressed with how friendly and informative the salesman Ryan was. So much so that my husband and I drove over the bridge to Hull ( a 45 minute drive) We were met by Ryan who then arranged a test drive for me with Mason. What a lovely lad Mason is! A truly happy guy who worked had to build a good rapport with us. He wasn't pushy and answered any questions I had courteously, and was both personable and professional. Needless to say a good deal was done and 3 days later I drove off the forecourt in my new car. Mason, I feel you will do well in the future in whatever you do as you have a brilliant attitude. Keep doing what you're doing and don't change. P.S You're a great dad too!

2025年2月27日
自発的なレビュー
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi,

It's wonderful to know that Ryan's friendly and informative approach made such a great first impression. We're delighted that you found Mason to be just as helpful and personable.

It's clear that he went above and beyond to ensure you felt comfortable and confident throughout the process.

We're so happy you found the perfect car and wish you many happy miles ahead.
Evans Halshaw Customer Services

5つ星のうち5の評価

I was dealt with quickly and…

I was dealt with quickly and efficiently by the receptionist and my car returned to me clean and serviced.

2025年2月25日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Sandra,

We're glad to hear you had a positive experience and appreciate your kind words.

We strive to provide efficient and quality service to all our customers.
Evans Halshaw Customer Services

5つ星のうち5の評価

Super service

Super service, competent workforce, pleasant surroundings, good coffee.

2025年2月14日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi John,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with our service, staff, and facilities.

Evans Halshaw Customer Services

5つ星のうち1の評価

Arranged to test drive a new Sorrento

Arranged to test drive a new Sorrento - could not decided between the diesel and the hybrid model so arranged to test drive both on the same day (agreed with the dealership representative in advance)- we had to travel quite a way and on arrival they had made no arrangement for either - however did make the diesel available and said they would get the hybrid ready - however on return from the first test drive the sales man said “the powers that be wouldn’t allow the hybrid to go out” - (the salesman also did not know much about the car he was trying to sell as could not be bothered or to answer simple questions. We have been KIA owners for over 10 years but will now elsewhere due to the can’t be bothered attitude of Evans Halshaw

2025年2月14日
自発的なレビュー
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Paul,

It's disappointing to hear that your test drive arrangements weren't honored and that you encountered a lack of knowledge from the sales representative.

We value your loyalty as a long-time Kia owner and strive to provide excellent customer service.

We will certainly take your feedback into account and use it to improve our processes.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service , staff was helpful .
Many thanks .

2025年2月3日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi,

We're delighted to hear you had a positive experience with our team.
Evans Halshaw Customer Services

5つ星のうち5の評価

No problems at all.

No problems att all, service brilliant and staff very friendly. Thankyou once more.

2025年2月4日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hello Donna,

We are delighted to hear that you had a positive experience with our service and staff.

Evans Halshaw Customer Services

5つ星のうち5の評価

First class service by Evans Halshaw (Hessle)

Evans Halshaw (Hessle) always give me first class service. They collect my car at the appointed time, and deliver it back at the time they said, with everything done as I asked. Documentation is superb, with everything they have done accounted for in detail. I can only congratulate them on annual on-going care of my car.

2025年2月1日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi David,

We are delighted to hear that you are happy with the service you receive, especially the convenience of the collection and delivery service and the detailed documentation provided.

We appreciate your loyalty and look forward to continuing to serve you in the future.
Evans Halshaw Customer Services

5つ星のうち3の評価

Excellent sales experience, however, once you have collected the car the sales people seem to disappear.

Updated July 2024:

The poor after sales service continues at Evans Halshaw Kia in Hull. I recently hit a bird in the car resulting in a damaged front bumper. I contacted EH to see if they could help with the repair. My enquiry was passed on to someone else and that was the last I heard. I called this person who said they weren't aware of the issue even though I was copied in on the e mail that was sent to them. They said they would get someone from the appropriate department to contact me. No one called back. I called the dealership again two days later and managed to speak to someone who quoted for the parts and said they would call me back once they had a figure for the paintwork. I did get a call back this time only to be told that they don't sort paintwork anymore. I was recommended an independant accident repair shop elsewhere and they would have nothing to do with the repair. I just felt the dealership just couldn't be bothered to sort out the repair. Be aware, although the initial buying experience may good, once you have driven away they just don't want to know you.

The experience up to the point of handover was excellent with good communications. However, once handover completed, and all documents signed that was the last I heard from the sales department. No follow up to see how things were or if I needed anything assistance with anything. There was a problem with the car which could not be resolved on the day and it took a call to Kia Connect services before I got a call back from the dealership to book the car in. Thankfully, the issue was sorted in the day and I was loaned a car while mine was with the service department. I have had no follow up from the sales department at all since collection day, however, the service technician was very good and explained things very well.

2025年1月16日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Andy,

We appreciate you taking the time to share your experience.

We're glad to hear that you had a positive experience up to the point of handover.

We understand your disappointment with the lack of follow-up from the sales department after the handover.

We value customer satisfaction and will use your feedback to improve our communication processes.

We're pleased that the service department was able to resolve the issue with your car promptly.

Evans Halshaw Customer Services

5つ星のうち5の評価

The young lady in the showroom who…

The young lady in the showroom who dealt with our paperwork was friendly & efficient. She is a great asset to your company. Made our experience easy & comfortable.

2025年1月27日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Josephine,

We're thrilled to hear that she made your experience easy and comfortable.

We strive to provide excellent customer service, and we're glad she was able to help you.

Evans Halshaw Customer Services

5つ星のうち3の評価

As mentioned EML problem not fixed and…

As mentioned EML problem not fixed and coild not contact you by phone

2025年1月16日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Happy people informative report after…

Happy people informative report after service also wash and valet.

2025年1月14日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Ian,

We appreciate you taking the time to share your feedback.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service at KIA Hull

Great service at KIA Hull. No pressure to buy, all questions answered honestly. Ryan was a very pleasant, knowledgeable and helpful guy. Would definitely recommend. PS….. the car’s awesome.

2025年1月7日
自発的なレビュー
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Keeno,

Thank you for your wonderful feedback about Ryan.

We appreciate you taking the time to share your thoughts, and we're delighted you love your new car.

Evans Halshaw Customer Services

5つ星のうち5の評価

I was pleased they did my repair in a…

I was pleased they did my repair in a timely manner as due to it being new year they were not sure when it could be done

2024年12月31日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Andy,

We appreciate you taking the time to share your positive experience.

We're glad you were pleased with the timely repair.
Evans Halshaw Customer Services

5つ星のうち5の評価

Really nice experience waiting area…

Really nice experience waiting area comfy staff very polite and friendly very professional

2024年12月13日
Evans Halshaw - Kia Hull ロゴ

Evans Halshaw - Kia Hull からの回答

Hi Neil,

Thank you for your kind words and 5-star rating!

We are so glad to hear that you had a positive experience with our team. We appreciate your feedback.

Evans Halshaw Customer Services

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