Evans Halshaw - MG Grantham レビュー 

274
TrustScore 5段階評価の4.5

4.7

Spitalgate Level, NG31 7UH Grantham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From my very first contact with MG Grantham, I found the team to be incredibly helpful, professional and approachable. Nothing was too much trouble, and they genuinely wanted to help resolve my issues... もっと見る

企業が回答しました

5つ星のうち3の評価

I wanted to provide some feedback regarding my experience on Friday. I was very happy with the service team. The young girl looking after me was lovely and kept me updated throughout the day,... もっと見る

企業が回答しました

5つ星のうち5の評価

We are glad to find a right car with exceptional services by Stuart Bowles. Stuart action very fast and got exactly what we want. He took the personal video and fixed everything within 2 days before s... もっと見る

企業が回答しました

5つ星のうち5の評価

I have had the best experience at Evans Halshaw, Grantham when I part exchanged my Corsa for a shiny, red, Mercedes A class sports hatchback. Not only was it a good deal, the car is in excellent cond... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

274件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(274)

過去12か月のレビュー数: 5,459

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great experience from start to finish was…

The experience from start to finish was smooth and stress free.
Will was a great guy to deal with, would highly recommend!

2023年7月8日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hello David,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

I have been coming to EH for many years…

I have been coming to EH for many years and bought 2 cars from you. Have always been treated very well.

2023年7月2日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi,

Thank you for the positive review!

I will be sure to share it with the team here at Ford Grantham.

Take care!
Evans Halshaw Customer Services

5つ星のうち5の評価

Toby very pleasant and nice to deal…

Toby very pleasant and nice to deal with. Wish him well. Kind regards John

2023年6月28日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi John,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Picked my car up yesterday and couldn’t…

Picked my car up yesterday and couldn’t be happier, great, friendly service from Joe. Thank you! :)

2023年6月27日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Nyah,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service, Quick processing.

2023年6月22日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Tito,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち4の評価

Misleading

Overall a positive experience but the timing of some of the information was misleading.

2023年6月8日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Christine,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

I am very happy with the service and…

I am very happy with the service and the flow of events. I recommend. customer service is very professional, I am satisfied with Toby.

2023年6月9日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Dawid,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Service - New Car Purchase

Ben Shelley - (Salesman) - Provided good communications throughout the Ordering & Purchase process. Quickest/Smoothest handover I've ever had on New Car! (& I've had a few!!) Thanks also to Shaun (Finance Manager) for getting FCE to agree the Finance, despite a "difficult" set of issues. He went above & beyond. Overall a very satisfying experience.

2023年4月25日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hello Alan,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the Ford dealership in Grantham.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Amazing service from Peter

Amazing service from Peter! Very helpful finding my first car, highly recommend.

2023年5月21日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Demi,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

5つ星のうち5の評価

Timely

Timely, easy to arrange, informed throughout, good follow up.

2023年5月14日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Ian,

Thank you for your positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

The whole team was great from reserving…

The whole team was great from reserving the car to collection,many thanks

2023年4月28日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Mr Ulyatt,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great place to go to get a new/used…

Great place to go to get a new/used car.

Sales team are fantastic and drove of a very happy customer.

2023年4月28日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hello Matthew,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

We were very happy with the service…

We were very happy with the service provided by Peter. He was always very polite and helpful. He always replied to my emails very promptly and answered any queries we had. He did his job very well.

2023年4月20日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

5つ星のうち5の評価

Went in for the key code

Great customer service made me feel a valued customer

2023年4月20日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Pat,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

Fabulous experience at Ford Grantham!

I have had a number of conversations with William and my experience at Evans Halshaw Grantham was fantastic! William was very knowledgable about the car that I wanted to purchase, was friendly, personable and incredibly helpful. I would recommend Ford Grantham, and William to anyone who was interested in purchasing a new or used car!!

2023年4月19日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi Bryony,

Thank you for taking the time to post your review.

We’re so happy to hear that you have had such a positive experience! We appreciate your recommendation of our dealership and we hope to see you again in the future.

Have a great day,
Evans Halshaw Customer Services

5つ星のうち1の評価

Ford Dealer’s Disreputable and sharp…

Ford Dealer’s Disreputable and sharp practice at Evans Halshaw, Grantham

Arthur Daley is alive and well in Grantham in the guise of the Sales Leader with his “Rodders” sidekick.

This company’s business model drags Ford back to 1970’s spiv dodgy dealing and is an embarrassment to Fords reputation. Are Ford aware of their behaviour? If so, this reflects a despicable corporate failing in standards of motor industry retailing.

Let me set the scene. You find a nice Ford car you want on one of the search portals, Ford Evans Halshaw have what you want at a good price. You phone the sales team and let them know you are interested at the advertised price and give full details of your p/x vehicle. A deal is agreed and you arrange a test drive and say you are happy with car and price and they say they are happy with the price and the p/x price they have agreed. Deal done. So let’s just sit down and sort payment and collection of the car.
The salesman starts talking about a compulsory administration £95 fee not mentioned previously when arranging the test drive or agreeing the deal. Strange, you think, but whatever, I’ll live with it rather than make it a deal breaker you might think.
This is when the big scam begins. The salesman starts talking about optional extras including service contract, breakdown cover, damage cover, fabric stain protection the list goes on. You politely listen to all of this spiel before graciously declining these optional extras saying you are happy with the already agreed deal and would like to go ahead with completion on it.
Salesman asks you to wait while he speaks to his manager. Strange, you think, but whatever. Salesman returns with an improved options offer. You politely decline again explaining you are happy with the already agreed deal. This cycle then repeats...several times. Finally having very politely declined their kind optional extra offers. The salesman asks for the keys to your p/x car and he along with his sales manager and another salesman start crawling all over your car. That’s right, the car they have already agreed a deal on and are aware of its condition, service history etc.
Strange, you think, but whatever.
At this point the sales manager takes over and says they can’t go ahead with the already agreed deal unless you either accept less than the already agreed p/x value on your vehicle or buy one of their optional extras.
So the business (con) model is to agree a deal then if you decline their extras after an attempt to pressure/bully they renege on the deal...wow!

You express your disgust with their dishonest behaviour and walk away.

You then write a review much like this, or having read this you never go anywhere near Evans Halshaw and are left with a different view of Ford as a company and buy a different car from a reputable dealer and manufacturer. The choice is yours.

2023年2月16日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi,

As part of the FSA guidelines, our sales team do have to go through all options and products that are on offer to the customer.

We appreciate that this isn't always something that the customer will want to take out, but we will always provide all the information available so that the customer can make an informed decision.

In regards the price for your part exchange, a true evaluation can only be given when one of our specialists at the dealership have seen the car at face value and have checked over the vehicle.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Lovely car, good experience

Popped into Evans Halshaw to have a look at a used mini and by the end of the afternoon, drove it away.
William gave us different finance options, was patient and happy to answer all our queries. It was a pleasure to meet and do business with him. Thanks William.

2023年3月31日
自発的なレビュー
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hello,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Very Good

Enjoyed the experience. William who looked after the sale was professional, knowledgeable, and approachable. He was very good. Would recommend

2023年3月20日
Evans Halshaw - MG Grantham ロゴ

Evans Halshaw - MG Grantham からの回答

Hi,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

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