Evans Halshaw - Peugeot Doncaster レビュー 

243
TrustScore 5段階評価の4.5

4.5

Peugeot, Wheatley Hall Road, DN2 4LT Doncaster, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This is the second car we have got from Evans Halshaw, Zoe has been amazing but I have to say the whole team are incredible. From sales to service department. Everyone is so welcoming and helpful. 5*e... もっと見る

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5つ星のうち5の評価

Just collected our new Peugeot 2008 from Andrew fantastic service again would recommend to anyone who wants to buy a new or used car

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5つ星のうち1の評価

Arrange to look at a Mazda mx5 at their Doncaster branch on Wheatley hall road when I arrived no one had logged my visit. Car had not been prepped vinyl roof was dirty and marked appeared no one had b... もっと見る

企業が回答しました

5つ星のうち5の評価

What a lovely welcome , nothing was too much trouble . Andrew has been so helpful . Even before my new car arrived I emailed him many times with different questions , he always replied and was so pati... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Peugeot, Wheatley Hall Road, DN2 4LT, Doncaster, 英国

  • 01302 303700

4.5

優良

TrustScore 5段階評価の4.5

243件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(243)

過去12か月のレビュー数: 5,464

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good efficient service

Good efficient service. The only downside is sometimes it can sometimes take a while to get through on the phone.

2023年9月17日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hello Mrs Doncaster,

Thank you so much for the positive review.

We do appreciate your feedback and of course will ensure this is passed over to the relevant management team.

Evans Halshaw Customer Services

5つ星のうち5の評価

Quality and courtesy

Customer courtesy and quality work

2023年9月12日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Robert,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Easy and quick

Easy and quick
Lovely ladies behind reception

2023年9月10日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Liam,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Nice coffee

2023年9月3日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi David,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち1の評価

poor after sales service quoted…

poor after sales service quoted £2800.00 for a new DPF went to Seat as my car is an arona and all that was needed was a software update(£120)

2023年7月25日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Roger,

Unfortunately, our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.

I will however ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Evans Halshaw Customer Services

5つ星のうち5の評価

No issues, great staff

No issues, always friendly staff. Thank you!

2023年8月10日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Alistair,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Easy and straightforward

Easy and straightforward, car booked in, dropped off, sent me details of check, told me it was ready, collected. Perfect, Thanks.

2023年8月21日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Scott,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Thank you so much Umar for the mini

Thank you so much Umar for the mini. Was so welcoming and brilliant too work with. Kept me fully informed though out the deal.

2023年8月22日
自発的なレビュー
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Leah,

Thank you for reviewing us!

Umar will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Audit TT 45 Quattro from a Peugeot dealer

Just to say how happy I am am with my recent purchase, which was originally 'blind' via Autotrader and through a non-Audi dealer. However, on tentatively travelling some distance to Evans Halshaw, Doncaster and meeting with Frank, any initial concerns were alleviated immediately.
Frank is a genuine 'old school'(straightforward) salesman that understands people - no shmooz, no slick, no unnecessary 'push' sell.
He worked tirelessly to ensure full service/ ownership history was genuine and the somewhat suspicious photos, were actually photographer error rather than issues with the car!. Listen other dealerships - Frank even called me the same evening to see if I got back safely and the car performed well !!
The Audi TT presented was amazing and exceeded expectations and arguably Frank 'downplayed' the vehicle throughout our virtual contact.
Can't recommend Evans Halshaw, Doncaster enough.
The cars a potential keeper and Frank is my new GoTo for any future deals 'up North'.

2023年8月11日
自発的なレビュー
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hello Keith,

A huge thanks for taking the time to rate your recent experience with us.

Frank and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

5つ星のうち5の評価

Very professional staff

Very professional staff,
The show room and waiting area is clean and tidy.
The recall check took about 30 minutes and I was on my way.
Thank Dean

2023年8月10日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Dean,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly and helpful staff

Friendly and helpful staff.
Hot drinks available in a comfortable seating area.
Nothing was to much trouble.
Highly recommend Peugeot Doncaster.

2023年8月6日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service, good price and informative.

2023年7月25日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Roy,

Thank you very much for leaving a 5* review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very friendly staff

Very friendly staff. Work carried out in a timely manner. Great coffee in the waiting area

2023年7月26日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Joanne,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Absolutely brilliant

Absolutely brilliant. My 17 plate 108 blew its engine with only 41k miles on the clock. The garage which sold me it didn’t want to know, so I took it to EH as a main dealer in desperation. EH had no investment in this car whatsoever but Lisa Curry was a shining star. Taking my case on board she advised me wisely and took the case to Peugeot as something was very wrong in her words. The result, a brand new engine paid for by Peugeot! Outstanding and I can’t speak more highly of Lisa! I think I’ll be using them for servicing in future.

2023年7月20日
自発的なレビュー
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Kevin,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

5つ星のうち1の評価

Maybe using a large chain isnt always the safest best

I have had a lot of cars over the years and my most recent attempt to purchase one from evans halshaw has been the worse. I have already spoken to management so I am not writing this review as a complaint to get the issue rectified but as feedback to improve your onsite customer experience. I was not even going to leave this feedback until my most recent issue in this list of never ending problems drove me over the edge.

As i change my cars frequently i ensure that anything i buy has a good service history to make it easier for me to sell on. I was asured the car i was purchasing had 5 services, for a 2016/17 plate this was fine.

On the day of collection (took 3 hours) i was given the car keys. I asked where the service history was and the sales person said he forgot and went to get it (first point of avoiding giving me service records) . What he brought back was 2 invoices for warranty work done and not a service record ( second point of avoiding giving me service records). When i pointed this out he then went to and get the correct service record which was an A4 piece of paper with a scan of 4 service cards. The service cards had no car reg or chasis number on to show the services were for that particular car. One staff member in particular was quite smug about all of this and seemed keen to keep pointing out this is the service record for that car even though my point was there is no evidence of that on the A4 piece of paper and i would not be able to sell that car at a later date without losing a lot of money.

The sales guy said he can call the garages on the cards and get confirmation that these services were for this car, 1 garage did 1 of the services and another garage did the rest. The guy came back and said he got hold of one garage (the one who did the most recent) and they confirmed but he can't get hold of the other who did the rest so will try again tomorrow and contact me but he is very confident there will be no issues. I decided to call this garage before leaving the dealership and got an answer straight away. The response was that the garage had no evidence or knowledge of ever servicing a car with the registration on the car.

Safe to say i didnt take the car and asked for my own car documents back that i was part exchanging and a refund for what i had paid. However the great service doesn't end there...

I spoke to the manager 5 days later who wasn't aware of any of the issues i had come up against so said he will look into this. Shortly after he called me back saying during the 3 hours i was there the guys had changed the ownership of my part ex vehicle to a trade ownership and not told me when they gave me my papers back. This also meant my vehicle was now untaxed and i had been driving the car for a week with no road tax!!

I have now got my own car road taxed again, confirmation from the dvla that the car is registered to me (just waiting for the V5 form) and then will be buying another car from another dealer. I am also waiting for the company to provide me with a letter for the DVLA to confirm i never took the car so i can claim back the £180 i paid on the car tax during the 3 hours i was there for the car i never took, this however seems to be difficult to receive quickly from them.

This had to be the worst customer experience i have ever had when buying a car and will always avoid this company in the future when looking for future cars. I just hope no body else who purchases a car from here experiences the same level of service and stress.

2023年7月12日
自発的なレビュー
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Adam,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Good service

2023年7月11日
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi David,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Andrew at Doncaster never kept me…

Andrew at Doncaster never kept me updated on my new car collection date as promised and was dissapointed and cancelled the order . Left £100 deposit and does not reply to my emails !!
Still no refund q1

2023年7月11日
自発的なレビュー
Evans Halshaw - Peugeot Doncaster ロゴ

Evans Halshaw - Peugeot Doncaster からの回答

Hi Mr Brennan,

Thank you for your review.

We're sorry to see that you had a negative experience with us.

We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

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