Evans Halshaw - Vauxhall Citroen Nottingham レビュー 

476
TrustScore 5段階評価の4

3.9

Redfield Road, Clifton Boulevard, NG7 2UJ Nottingham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent experience. Ronnie was extremely helpful, professional and patient. He explained everything, helped me find exactly what I was looking for and arranged for it to be brought down from Doncas... もっと見る

企業が回答しました

5つ星のうち3の評価

Servicing only Monday to Friday. No good for full time workers. Unable to give specific times meaning you can be sat in the showroom for 5 hours waiting

企業が回答しました

5つ星のうち5の評価

Our vehicle was collected on time and delivered back fully serviced and valeted. In addition, an airbag fault was diagnosed and corrected following a diagnostic test with only nominal charge. We have... もっと見る

企業が回答しました

5つ星のうち5の評価

Perfectly managed recall. A Software issue that we were not even aware of had developed, we were informed and tge issue was sorted promptly. Staff are efficient, freindly and proffesional.

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Redfield Road, Clifton Boulevard, NG7 2UJ, Nottingham, 英国

  • 0115 988 5500

3.9

ほぼ満足

TrustScore 5段階評価の4

476件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(476)

過去12か月のレビュー数: 5,640

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

BAD CUSTOMER SERVICE

BAD CUSTOMER SERVICE I CALLED AT 210PM FOR A VIDEO OF THE CAR GOLF R AND THEY SAID YES WE WILL DO IT AFTER 4 CALLS THE MANAGER JASON SAID HE HAS A CUSTOMER ON IT THAT CAME IN TO SHOW ROOM AT 5 PM I TOLD HIM I LIVE 5 HRS AWAY I WAS WILLING TO TRAVEL BUT WANTED THE VIDEO BEFORE I PUT A DEPO ON IT OUTRAGEOUS SERVICE FROM SUCH A BIG COMPANY ALL I CAN SAY IS LIARS

2024年9月7日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi,

We understand your frustration with the experience you had.

We strive to provide excellent customer service and we are disappointed to hear that you did not receive the level of service you expected.

We will use your feedback to improve our processes and ensure that our customers receive the best possible experience.

Evans Halshaw Customer Services

5つ星のうち5の評価

My new (to me) Corsa-e

I can heartedly recommend Simon at Evans Halshaw Nottingham. He was friendly and knowledgeable and made the daunting prospect of buying my first EV an easy and enjoyable experience. Top marks.

2024年9月4日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Jayne,

We're delighted to hear about your positive experience with Simon.

It's wonderful to know that he made your first EV purchase a smooth and enjoyable one.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Everything was smooth and relaxed

Everything was smooth and relaxed. From the Initial phone call to make my booking to have the car serviced. A very relaxed environment whilst waiting for the actual service. Staff were courteous polite and all had smiles on their faces

2024年9月5日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Mervyn,

Thank you for your kind words!

We're delighted to hear you had a positive experience.

We strive to create a welcoming and comfortable environment for our customers.
Evans Halshaw Customer Services

5つ星のうち5の評価

Superb Service

Superb Service - Mot completed, car. Leaned and returned inside 2 hours

2024年8月2日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Ben,

We appreciate your kind words about our service.

We're glad you were happy with the quick turnaround time and the condition of your car.
Evans Halshaw Customer Services

5つ星のうち5の評価

Took my Grandland in for a service

Took my Grandland in for a service, very professional, spoke to the service manager Matt, really nice pleasant guy, answered all my questions, clearly knows his stuff, like a well oiled machine, very friendly staff, excellent 👍👍

2024年8月23日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi David,

Thank you for your kind words and 5-star rating!

We're delighted to hear you had a positive experience and appreciate your feedback about Matt.

We're glad you found the staff friendly and professional.
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly staff and good service

Friendly staff and good service.
Car was in for a service & MOT. I was given a pick up time which was extended because of additional work and replacement parts that were needed. Car was ready for pick up an hour after the original time which I was very happy with. It is running beautifully and after its valet is looking cleaner than it has for months.
Evans Halshaw are good at keeping me informed and in keeping to time. I like the fact that cars are booked in to specific slots.

2024年9月2日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Melanie,

We appreciate your kind words and are glad to hear that your recent service and MOT experience was positive.

We strive to provide our customers with excellent service and are pleased that you were happy with the communication, the additional work performed, and the valet.

Evans Halshaw Customer Services

5つ星のうち5の評価

I went to Evan’s halshaws because I had…

I went to Evan’s halshaws because I had a recall on my Vauxhall corsa they took my details to have a part replaced canister purge valve they carried out a Vauxhall health check but never mentioned whether they replaced the cpv.

2024年8月30日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi,

Thank you for the positive review.

We understand your frustration with the lack of communication regarding the canister purge valve replacement.

We strive to provide clear and transparent service, and we apologise if this was not your experience.

We appreciate your feedback and will use it to improve our communication practices.

Evans Halshaw Customer Services

5つ星のうち1の評価

Absolutely a shambles of

Absolutely a shambles of. Company my vechile went in to them for repair four times every time I picked it up it broke down two days later ,the fourth time it took 7 weeks to be repaired yes 7 w lol weeks when I picked up no apologies the vechile was filthy having been in there compound for 7 weeks
A disgrace has to be worst car dealer in Nottingham

2024年8月22日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Mick,

We understand your frustration and apologise for the inconvenience you experienced.

It's unacceptable that your vehicle wasn't repaired properly, and we're disappointed to hear about the delays and lack of apology.

We'll take your feedback seriously and use it to improve our service.
Evans Halshaw Customer Services

5つ星のうち5の評価

Had my car service and mot

Had my car service and mot. Work was done quickly and at a good price

2024年8月20日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Kelvin,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

vehicle health check

My car had its vehicle health check, very efficient, excellent customer service would definitely recommend.

2024年8月8日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hello,

Reviews like this give us motivation and help us ensure we provide high-quality care.

Evans Halshaw Customer Services

5つ星のうち5の評価

Always happy with my service from…

Always happy with my service from Vauxhall Nottingham thank you

2024年7月23日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Sarah,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Had car service and MOT as part of service plan. Was surprised at the very thorough car health check and video which I didn’t realise was part of the plan. Staff that I interacted with were all very friendly and helpful - in particular Matthew Lees the service manager who went above and beyond to rectify an issue and the staff who helped me find my car and guide me out of a tight space in the very busy car park. Many thanks all

2024年7月9日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi,

Thank you for your kind words and five-star rating.

We're delighted to hear that you were impressed with the thoroughness of our car health check and video.

We strive to provide our customers with a comprehensive service experience.

We're also pleased to hear that you found our staff to be friendly and helpful, particularly Matthew who went above and beyond to assist you.

Evans Halshaw Customer Services

5つ星のうち5の評価

Mot and service

Mot and service - Professional, helpful and well priced

2024年7月27日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Radhika,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Aftercare

Hi there
I had my car in for a master cylinder and what a great service I received
I would like to that Matthew lees for a smooth and great service and also he kept me informed about what was happening and when my car would be ready to pick up

2024年7月15日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Neil,

We're thrilled to hear you had such a positive experience!

It's fantastic to know that you were kept informed throughout the process.

We'll be sure to pass your kind words along to Matthew.
Evans Halshaw Customer Services

5つ星のうち3の評価

Downhill!

Since the recent changes, the business has certainly gone downhill, but the prices have certainly gone uphill! We were quoted a price for a straightforward job which was totally out of the ballpark, not satisfied we got a quote from another garage which was 85% less, and obviously went with them, and were extremely satisfied. We will not be using EH in the future.

2024年7月24日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Alan,

We appreciate you taking the time to share your feedback.

We understand your frustration with the recent changes and the pricing.

We value your business and strive to provide competitive pricing and excellent service.

We will take your feedback into consideration as we continue to improve our services.

Evans Halshaw Customer Services

5つ星のうち5の評価

Invested 17k into a jag from evans…

Invested 17k into a jag from evans halshaw with a 3 year top service plan taken out with these people and was worried for a while it wasn't worth the outlay but Matt the service manager took the bull by the horns and sorted everything out. It's a great set up there and find easy to recommend. Thanks again Matt to yourself and your whole team

2024年5月31日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Michael,

We're thrilled to hear about your positive experience with our service manager, Matt.

It's wonderful to know that he went above and beyond to ensure your satisfaction.

We strive to provide exceptional service to all our customers, and we're delighted that you found our setup easy to recommend.

Evans Halshaw Customer Services

5つ星のうち2の評価

Disappointed

Had my car booked in under service plan this week. Left my car in all day, advised to email me or contact husband as preferred contact. Had an update via email at 3.30ish, informing 3 issues picked up on health check but wasn't able to authorised the work to be done for some reason. Husband called and asked for a quote for the tyres in particular, told would be called back in 10mins - no call. He called back to chase up, unable to get through for 20mins. I picked up the car at 5.15 to be told parts section now closed and the person who had spoken to my husband had finished without sorting any quotes for us. Totally left hanging. Was told i would be called straight away the next morning - no contact made to me/husband or via email. Not good enough. Have now arranged for the work to be completed elsewhere

2024年7月18日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Clair,

We appreciate you taking the time to share your experience.

We understand your frustration with your recent visit and the lack of customer care you received. We strive to provide excellent service to all our customers, and we are disappointed to hear that your expectations were not met.

We will take your feedback seriously and use it to improve our processes and ensure that all customers receive the best possible care.

Evans Halshaw Customer Services

5つ星のうち5の評価

Booking MOT and service on line was…

Booking MOT and service on line was quick and simple and the booking, along with a time was sent by return.
When the job was completed I was contacted with all the findings and then received a film of the checks carried out plus a written description.

2024年7月16日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hello MR Sutherland,

Thank you very much for taking the time to leave us this review!

Our aim is to deliver a positive customer service.

Have a great weekend!
Evans Halshaw Customer Services

5つ星のうち5の評価

3 Year Service and MOT

My Corsa had a 3 year service and first MOT. Car was collected by Anthony from my home. Superb customer service, a real credit to your company. Arrived on time and then he delivered it back to my home. Service went well and the car passed its MOT with no issues. Whole experience was brilliant, thank you.

2024年7月17日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Mrs Cooper,

We are delighted to hear about your positive experience with our service.

We appreciate your kind words about Anthony's excellent customer service. We strive to provide our customers with a seamless and enjoyable experience, and we're thrilled to hear that your service and MOT went smoothly.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Matt the service manager was brilliant…

Matt the service manager was brilliant really informative and helpful. Sarah on the service team was also really pleasant to deal with and most helpful. The work carried out by the team I believe Jas and crew was brilliant and got my car sorted very well! It feels great to have a working car again and the price was very reasonable. They were all brilliant start to finish and I’ll be returning again soon but hopefully not too soon lol!

2024年7月15日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham ロゴ

Evans Halshaw - Vauxhall Citroen Nottingham からの回答

Hi Keira,

We are thrilled to hear about your positive experience!

It's wonderful to know that you were so impressed with the service manager, the service team member, and the technicians. We appreciate your kind words and are glad that your car is running smoothly again. We look forward to seeing you again.

Take care,
Evans Halshaw Customer Services

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