Evans Halshaw - Vauxhall Horsforth レビュー 

620
TrustScore 5段階評価の4.5

4.5

125 Low Lane, Horsforth, LS18 5PX Leeds, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

After 3 years with a difficult finance car, Anthony and Kristian at Evans Halshaw really helped me out, found me the perfect family car with a fantastic deal. Will definitely recommend to others to us... もっと見る

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5つ星のうち1の評価

Another very disappointing experience with Evans Halshaw Horsforth and also had a bad experience with evans halshaw grimsby, in Horsforth we went in and firstly no one wanted to serve us initially. No... もっと見る

企業が回答しました

5つ星のうち5の評価

I have to say just bought another car from them and not disappointed at all sort everything out and go through all the details with you very easy would not buy from anybody else

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5つ星のうち5の評価

Greeted by Debbie in reception always happy and cheerful. Kept informed how the MOT was going. Very happy with the overall experience. 10/10

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

620件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.5

すべてのレビュー

(620)

過去12か月のレビュー数: 5,580

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Everything is top quality the gentlemen…

Everything is top quality the gentlemen I saw called Ian was excellent and really made sure I was looked after.

2026年3月18日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

I had a smooth experience buying a car…

I had a smooth experience buying a car from here, Matthew was really helpful and I would recommend coming here to buy a car!

2026年3月15日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Harry,
Matthew will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

I believe they are trustworthy

I believe they are trustworthy, I want the job done properly, I bought the car from new from here and apart from once I have always been to E-V for mot and service.
Keep up the good work!

2026年3月17日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Nick,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

The team at Horsforth is outstanding

The team at Horsforth is outstanding. I was very well looked after, as is the norm, after a very poor experience with Evans Halshaw Geldard Road branch. Chalk and cheese.

2026年3月12日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Really helpful service

Really helpful service. Met with a smile by Debbie. Received a call and text with an update on the service, what was found and recommended. Service completed in good time. Car was sparkling when I picked it up.

2026年2月25日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Martin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

I had my car serviced and MOT by Evans…

I had my car serviced and MOT by Evans Halshaw Debbie was brilliant and so was the Tech the video that is sent of your vehicle is brilliant. And price wise i did not think it was bad at all for what i had done. Would i use them again yes i would brilliant service and reasonable prices.

2026年2月23日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello, Andi
Debbie will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち4の評価

Evans Halshaw Horsforth. No complainrs.

Evans Halshaw were recommended to me by a personal friend and they did their utmost to find the car that I wanted in my price range, which was high spec and well maintained. I got the date of my MOT incorrect but they still fitted me in, without complaint. My only issue was that my tyres needed air and they did not do that for me, which would have been nice but overall my experience was good.

2026年2月23日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Erica,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

We couldn’t recommend Ihsaan enough at…

We couldn’t recommend Ihsaan enough at Evans Halshaw , he was very friendly and very helpful , thank you again

2026年2月20日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello,
Thanks for sharing your recent experience!
It sounds like Ihsaan has done a great job helping you during your time at our Dealership.
We'll be sure to pass your kind review on.
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Annual service/MOT

I have a service plan. Excellent service (as always) from booking procedure to the end of the procedure. Great help from Ian on reception/booking in. Great, clean, courtesy car. Great communication throughout. Renewed my service plan as well on the day. Highly recommend the Horsforth branch of Evans Halshaw

2026年2月12日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Staff always helpful at Evans Halshaw…

Staff always helpful at Evans Halshaw Horsforth ,always explain everything and kept uptodate

2026年2月11日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Car trade in

I had a great experience with Matthew Hopkins, exchanging and buying from Evans Halshaw Horsforth. Highly recommend

2026年2月11日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Annual service.

From start to finish I have had an excellent experience with the service team. Will the service manager always goes above and beyond, professional and friendly. The Horsforth Vauxhall Garage are an amazing team. I have the service plan.
I recieved a call to get my car service booked in. I was sent emails and messages with the service progress, which was very reassuring.
I recieved a call from Nawaz. He was very helpful and explained the faults that needed addressing.
I left the car with them. All works complete and I had my car back in 24hrs.
I can not thank them enough for the service they provide. I am very pleased to be a ongoing customer at Vauxhall Horsforth.
Thank you.

2026年2月9日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Justine,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち1の評価

3hr after purchase the problems started

3hr after purchase the problems started
Absolutely no go for a car
They have knocked my nearly £7000 and as for the warranty they try to sell it actually means nothing don’t buy a car from even halshaw dealers it’s will be a total disaster for you.
Everything month a new problem with car

Leeds.

2025年7月15日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi James,

Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Horsforth. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち1の評価

Disgusted with such poor service!

Absolutely disgusted with this dealership!!! Dealt with Max on the purchase of a Volvo XC40 inscription pro reg:SY70USP (which is now back for sale with them after I rejected the vehicle upon delivery this morning)
I viewed and test drove the car 17th Jan 2026
Mechanically, there was a warning light on the dash regarding the battery which I was told was because the car wouldn’t start and needed a new battery which they fitted and because of the computer needed to be re-set, possibly by Volvo but I was assured this was the only reason for this and the car had no other faults.
I drove the car and it drove nicely and seemed sound mechanically with my
Limited knowledge.
The car was an ex-mobility car and as such the interior had a lot of premature scratches and marks throughout and was strangely on the forecourt with the rear of the roof covered in thick Alsatian type dog hair…Not acceptable at all. The exterior had imperfections such as lacquer runs on the bumper, an obvious scratch on the back drivers side passenger door and lots of fine scuffs/scratches that I was assured would come out and would go to the body shop where the ‘amazing in house body shop team’ would work wonders with all the scratches/marks I was unhappy with; including the interior marks, particularly on the back of the drivers seat. I felt nervous to accept this but put my trust in Max as he seemed genuine and confident that all my worries would easily be resolved and told me there was nothing I pointed out that could not be rectified.
I agreed to the purchase on the promise that the fault was resolved, all body work issues were resolved, car fully valeted and that on the unlikely event I wasn’t happy on collection I would receive a full refund. Max also promised for pictures and videos would be sent to me on completion of this work which never materialised.
I was told the car had spent a full day in the body shop and all work completed!car was valeted and just needed battery fault sorting.
I was then told the car had been to Volvo who sent them away with instructions to sort the battery fault.
I was expected to collect the car Saturday 24th Jan 2026
I was then informed that the instructions didn’t work and subsequently the car had now had to go to Volvo and would be after the weekend before they knew anything.
I felt I was being thrown a line at this point and asked Max if there was a problem I wanted to know the truth. He assured me
There was nothing to worry about.
After chasing answers woth no response I was finally told the car was ready but had to be valeted again after being to Volvo …why? I highly doubt this is accurate if only being with to them for a battery reset?!?!
Because of this I couldn’t go to collect on the day I planned and subsequently arranged for the car to be delivered Saturday 31st January.
Friday the 30th was stressful with trying to sort the payment out which kept being sent through incorrectly and a ‘administration charge’ of £99 being added on without prior knowledge!
Max took this off, with attitude I might add before sending through the final correct bill which I paid immediately £18,880!!! As it happened this day I was trying to celebrate my 40th birthday which Max was fully aware of but gave no consideration to the fact I had told him
I would be out and away for my birthday.
Time I have wasted which I will never get back.
However, at this point all my faith had been put into the car being right, Max keeping his word and ultimately the dealership delivering on their promise!
I was excited and as a family we were excited to receive what we thought would be our new car!
I was told be Max the car was being collected at 9am from the dealership and would be coming straight to me. I live one hour and 15mins away so was expecting the car 10:15-30am!At 10:05 I received a message from the delivery driver telling me he would be with me at 11:30!!
The car eventually arrived and all the excitement very quickly changed to deep disappointment! None of the work had been done which had been promised with the exception of the bumper. The obvious scratch on the side had been covered with a touch up pen which my 9 year old could have done a better job of. No deep polish which would have removed the surface marks, no follow through on anything I had been promised.
I called Max.
What a terrible attitude I received! No apology, no offer of resolution, a lie that the car had been fully polished so any marks left were ‘just how it is’ when I disagreed Max said ‘look fine, if you’re not happy with it the driver will take it back and you’ll be refunded! It was said with such nonchalant attitude without any care that’s exactly what I did. The driver could do nothing but apologise, he was embarrassed and said my treatment was disgusting and he would not accept the car as it was!
Just avoid this dealership! I don’t want anyone to feel how I do now

2026年1月31日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi, I am sorry to hear of your experience It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected. We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward. Thank you, Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Service and MOT

My service and MOT were carried out efficiently and staff were friendly and helpful as always

2026年1月30日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Linda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Very impressed

I'm rating 5 stars out of 5 because Debbie really made my experience, straight away upon arrival I was greeted with a smile and asked how I was and to take a seat this felt very welcoming, she was very friendly and took the time to listen to anything I had to say. Debbie also interacted with my 4 year old daughter and made her happy and smile. I was asked what sort of pickup time I was aiming for wich my response was whenever you like because Debbie ensured I had a brand new loan car to use whilst my car was been fully serviced and any issues resolved. It was a like for like match too wich means I still had the space and freedom for my family whilst my car was in getting serviced. I would highly recommend vauxhall and if you get the pleasure of speaking with Debbie you will know exactly what I mean. Thankyou so much!

2026年1月30日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello James,
Thanks for sharing your recent experience!
It sounds like Debbie has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Krystian our sales advisor was excellent!

Krystian our sales advisor was excellent!
Very personable, friendly, knowledgeable and helpful. He fully understood our requirements and went out of his way to deliver them.
In fact Krystian made our buying experience, lifting it from four stars to five!
(Note to Evans Halshaw’s senior exec. team, it would be so worth adding an extra £50 onto the price of each used vehicle to ensure that they had a good valet and CLEAN, prior to customer collection!)
But for Krystian this would have been a 3-4* star revue, purely because of the vehicle not being properly cleaned when we picked it up.
He lifted it up to 5* and my son spent an hour cleaning the car when we got back home!

2026年1月28日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello David,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

This was my first experience of buying…

This was my first experience of buying a used car from a dealership. Overall the experience was wonderful. The staff were very knowledgeable and helpful and it was good to see teamwork within their own team of colleagues supporting other colleagues when there was a query that couldn’t initially be answered someone else from the team provided the answers necessary. I was guided through the buying experience by Matthew who was an excellent salesman and very upfront and a good sense of humour! I am from a generation who remembers Minder and Aurther Daily so it was a very pleasant surprise to be treated so well by a great team!

2026年1月28日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Chris,
Matthew will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

5つ星のうち5の評価

Absolutely first rate service

Absolutely first rate service! Cannot speak highly enough of Will and Debbie. Extremely helpful and went above and beyond to ensure everything went smoothly. Thank you!

2026年1月27日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Sharon,
Will and Debbie will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

My car battery was dead in a car park

My car battery was dead in a car park. Someone started the engine and I arrived at Evans Halshaw. New battery fitted and I was on my way again very quickly. Excellent result.

2026年1月26日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

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