Evans Halshaw - Vauxhall Wakefield レビュー 

485
TrustScore 5段階評価の4

4.2

Chantry Bridge, Doncaster Road, WF1 5DR Wakefield, England, GB


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5つ星のうち1の評価

Enquired over the phone about a car in Wakefield and was told if I bought it it would be ready for a quick turn around so I could have it in a day or two. When I got to the branch, the salesman knew n... もっと見る

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5つ星のうち5の評価

Everything about the service from the drop off to the pick up with a courtesy car and a wash of my car was perfect 👌 thankyou amy

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5つ星のうち5の評価

Julie in the Service Team was great for start to finish. Got me booked in, dropped off first thing which was convenient and then called in good time for me to collect when promised at 4pm - no proble... もっと見る

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5つ星のうち5の評価

From start to finish the experience can only described as exceptional From drop off to pick up everything went well the reception team 10/10 An unexpected bonus of a car clean was very much apprec... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Chantry Bridge, Doncaster Road, WF1 5DR, Wakefield, England, 英国

  • 01924 376771

4.2

ほぼ満足

TrustScore 5段階評価の4

485件のレビュー

5つ星
4つ星
3つ星
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1つ星

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4.2

すべてのレビュー

(485)

過去12か月のレビュー数: 5,349

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5つ星のうち5の評価

Friendly staff on arrival delta quickly…

Friendly staff on arrival delta quickly with my car.
Offered me a drink on arrival..
MOT carried out no problems car returned clean and tidy

2024年12月17日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Rod,

We appreciate your kind words and are glad to hear you had a positive experience.

We strive to provide excellent service and are happy to know our staff made you feel welcome.

Evans Halshaw Customer Services

5つ星のうち1の評価

Waited and waited, still no car

Bought a car from them and waited over a week to be told they are not selling it anymore, strange
Then I agreed to purchase a different one from them, arranged to pick it up Sunday, got excited, when we went to pick it up it was a mess and not ready at all, so they guaranteed it would be ready Monday, on Monday we got a call saying its not ready and it will be ready Tuesday, so again we waited, they said this time it would be delivered. On Tuesday evening I got a call asking for the payment in full and then they will show up with the car.
I wasn't paying until I saw the car, they brought the car to my home address and absolutely nothing had been done on the car,it was the same as Sunday, even though they had it for two more days, now I understand why they tried getting payment before it was delivered.
I cancelled the order and made a complaint to the Head office,this was a week ago and no one as even bothered getting intouch.
This was @ EH Wakefield

2024年12月8日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Paul,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Good experience

Tommy and the team made the whole car buying experience very pleasant and easy. I was very happy with the service provided and the car that I bought.

I will be more than happy to visit them next time I’m buying a car.

2024年11月30日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Alex,

Thank you for your kind words and 5-star rating!

We are delighted to hear that you had a positive experience and that you are happy with your new car.

We appreciate your feedback and are proud of the service provided by Tommy and the team.

Evans Halshaw Customer Services

5つ星のうち4の評価

After previously dealing with this…

After previously dealing with this company and not being satisfied, after complaining, things have vastly improved, my calls were not cut off and answered in a timely manner. My electric car went in for a drive shaft replacement, the knocking noise had previously been mentioned to other garages but nothing was done until I took it to Evans Halshaw. I made sure to take it at a time that a curtesy car was available as I don't live in Wakefield. The staff are very friendly and if they don't know the answer to any questions I had are happy to find the answer from their manager. Apparently I was the only one to ask what number I should ring in the event of my curtesy car braking down. The only thing I would have liked more was it could have been charged up before collecting

2024年12月4日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi,

We appreciate you taking the time to share your experience.

It's great to hear that your recent interaction with us was positive, especially after your previous concerns.

We're glad you found the staff friendly and helpful, and that they were able to address your concerns about the drive shaft replacement.

We understand your feedback about the courtesy car and will take it into consideration for future improvements.

Evans Halshaw Customer Services

5つ星のうち5の評価

From the initial call to the garage…

From the initial call to the garage enquiring about my new car till the day I collected the service and customer care was 10/10. Alyssia was fantastic, patient, listened to my questions and answered everything I needed. I would recommend going to this garage. Alyssia even came in on her day off to ensure she met me when I collected my car. Thankyou

2024年11月26日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Gaynor,

We are so happy to hear about your positive experience.

We strive to provide excellent customer service and it's wonderful to know that Alyssia went above and beyond to ensure your satisfaction.

We appreciate your kind words and will share your feedback with the team.

Evans Halshaw Customer Services

5つ星のうち5の評価

Rock on Tommy

The sales man Tommy Whitby was very helpful , nothing was too much trouble . He was fully prepared to sort out any problems that cropped up with our new car purchase. We were not pressured in any way , very happy with the whole experience.

2024年11月25日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hello Marion,

Thank you for taking the time to share your positive experience.

We're delighted to hear that you found Tommy to be helpful and that your purchase went smoothly.

Evans Halshaw Customer Services

5つ星のうち5の評価

Super customer service

My Mobility car was picked up from my house for a MOT and service it was then delivered back all washed and valeted. What more could you ask for. Thank you for your fantastic customer service.😁😁😁

2024年11月18日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi David,

Thank you for your kind words.

We are delighted to hear that you were happy with the service you received.

We appreciate your feedback and will share it with the team.

Evans Halshaw Customer Services

5つ星のうち5の評価

Service and mot and sailed through

Service and mot and sailed through. Staff very pleasant

2024年11月12日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Antony,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Very disappointed in the service

Very disappointed in the service.
At no point was I made aware of the dual pedals in the vehicle I purchased. When I first drove the car, the right accelerator pedal unexpectedly moved upwards, which was quite alarming and potentially hazardous.
I spoke to management about this and their response has been terrible with merely an apology that this is due to human error by the technician when inspecting the vehicle, and £75 as compensation, as if that in anyway is adequate with all the hassle we have been through to get this sorted and being left without a car in the interim.

2024年11月9日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Maryam,


Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Car serviced in around an hour

Car serviced in around an hour, pleasant settings, friendly receptionist and as much as you want free coffee, even the coffee machine is cool as you hover over the buttons without touching them. I’m thinking of going there on my days off just to sit in the pleasant surroundings and drink the coffee :)

2024年11月6日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Stephen,

We're thrilled to hear you had such a positive experience!

It's wonderful to know you enjoyed the comfortable setting, friendly service, and, of course, the coffee. We appreciate you taking the time to share your feedback.

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち4の評価

Full service

Took my 72 plate car for a service. I had been quoted £245 over the phone which was a cheaper price than a nearer Vauxhall dealer. On completion I was asked for £290.06, I queried the price and with a few taps on the keyboard it was then £245! Why was the price inflated by £45!! Also no complimentary wash which was a bit disappointing.

2024年11月7日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Kerry,

Thank you for your review.

We understand your frustration with the discrepancy in pricing. We strive to provide accurate quotes and apologize for the inconvenience this caused.

We appreciate your feedback and will review our processes to ensure transparency and consistency in pricing.

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち3の評価

Over all not a great experience

Over all not a great experience. My car was having 4 new tyre pressure valves fitted which weren’t cheap. When booking appointment initially I was quoted a price but told because member of staff was relatively new she couldn’t do any better however on the day she was ‘sure’ I would get a reduction.

Arrived on the day and within 3 hours all was done, happy with the time. Explained the situation she went away. 10 minutes later she said she had managed to ‘negotiate’ something for me, and she had really stuck her neck out for me. £14 off. For reference this is less than 3% of what I paid.

To add insult to injury I was then told my car didn’t have its ‘complimentary’ wash and vac as they were ‘behind’ with the washing. You would expect that going to a main dealer you would get VIP treatment. I was left disappointed on this occasion. Unlikely to return

2024年11月5日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hello Craig,

We understand your disappointment with your recent experience.

We strive to provide exceptional service and are committed to ensuring our customers have a positive experience.

We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Evans Halshaw Customer Services

5つ星のうち5の評価

Chris Hudson

First dealt with Chris 10 years ago and decided it was time for a new car! Chris was fantastic from start to finish on hand to help and asked all the right questions. His customer service was brilliant and made me feel at ease! Thanks Chris for helping me find the perfect new car! New car sorted Saturday 26th picked new car up Tuesday 29th.

2024年10月26日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hello Laura,

Thank you for your kind words and for taking the time to leave a review.

We are delighted to hear that you had a positive experience with Chris.

We are pleased that you were happy with the level of service you received.

We hope you enjoy your new car.
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic friendly service

Chris was fantastic from start to finish, really helpful answering all my questions and making sure I got exactly what I needed in my new vehicle. Really pleased with the car and would definitely return.

2024年10月30日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Melissa,

It's wonderful to know you were so well taken care of and that you're happy with your new vehicle.

We appreciate your kind words about Chris's exceptional service.

We're committed to providing our customers with the best possible experience.
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service, got exactly what we were looking for with no fuss. Nathan was extremely helpful- would definitely purchase from here again

2024年10月28日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Luke,

We're thrilled to hear you had a positive experience!

We appreciate your kind words about Nathan's assistance.

We're glad you found what you were looking for and hope to see you again soon.
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic service!

Really great experience selling my car through Nathan at Evans Halshaw. Really kind and helpful service and swift. Would never sell elsewhere in the Wakefield area! The price they offered was excellent.

2024年10月18日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hello Victoria,

Thank you for your kind words about Nathan.

We are delighted to hear you had a positive experience selling your car.

We appreciate your feedback and will share it with the management team.
Evans Halshaw Customer Services

5つ星のうち5の評価

Booked in for MOT & service

Booked in for MOT & service. They collected and returned the car, paid over the phone. Everything was very efficient with no problems.

2024年10月16日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hello Stuart,

We appreciate your kind words and are delighted to hear that you had a positive experience with our service.

We strive to provide efficient and hassle-free service to our customers.

Evans Halshaw Customer Services

5つ星のうち5の評価

Very good experience

Very good experience. Excellent staff who are very knowledgeable. Just brought a car and the procedure was seamless easy and fast. I would recommend this Evans Halshaw branch.

2024年10月14日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Paddy,

Thank you for your kind words.

We are delighted to hear you had a positive experience with our team.

We appreciate your recommendation and hope to see you again soon.
Evans Halshaw Customer Services

5つ星のうち5の評価

Staff very helpful & polite

Staff very helpful & polite. Work carried out as promised, vehicle ready to pick up as promised.....and free coffee. Very pleased.

2024年10月7日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Russell,

Thank you for your kind review.

We're delighted to hear you were pleased with the service and care you received.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great service at Vauxhall

Great service at Vauxhall. Looked after me & my car asked if I wanted my car cleaning I was also offered a drink. Only waiting 2 hours which was great for me

2024年10月4日
自発的なレビュー
Evans Halshaw - Vauxhall Wakefield ロゴ

Evans Halshaw - Vauxhall Wakefield からの回答

Hi Lee,

We're thrilled to hear about your positive experience at Vauxhall Wakefield.

We strive to provide excellent service and appreciate you recognising our efforts.
Evans Halshaw Customer Services

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