Had an issue over certificate not being received upon completion by installation company. The support was excellent and if I still had not received it within the next 3days then they would reissue an... ãã£ãšèŠã
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I first contacted FENSA at the end of May 2026, when we urgently needed to become FENSA registered in order to submit a tender due on 19th June. Time was extremely tight, but from the outset Alista... ãã£ãšèŠã
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The process of going on your website, and then contacting you via that was very easy. I received a message stating when i would receive contact and then Jennifer sorted out a new certificate very qui... ãã£ãšèŠã
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²Simple as this, my FENSA Certificate isnt worth a thing. After multiple contact and getting nowhere I got told the inadequate expensive work I had done is out of scope apparently. So not covered a... ãã£ãšèŠã
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FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
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Rushworth Street 40, SE1 0QP, London, ç±³åœ
- www.fensa.org.uk
4.5
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Very happy with support from FENSA
Very happy with support from FENSA, my complaint with window company was solved asap when I got the answers l needed from FENSA thank you team
2026幎5æ15æ¥
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FENSA Limited ããã®åç
Dear Mark Bishop,
Thank you for your wonderful feedback! Iâll be sure to share this with the teamâtheyâll be delighted to hear it.
Kind regards
The FENSA team
i needed my FENSA certificate urgently
i needed my FENSA certificate urgently. Customer Service Administrator Harnam Sehmbi was very kind and understanding. She helped to get the certificate issued on the same day.
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear L S Kent,
Thank you for your 5-star review. Weâre pleased you had a great experience, and Iâll be sure to share your feedback with Harnam.
Kind regards
The FENSA Team
Excellent support from Taiwo in respectâŠ
Excellent support from Taiwo in respect to my question on the rules regarding the fitment of toughened glass.
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Rob,
Weâre delighted you had such a positive experienceâespecially with our support team. Taiwo will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind regards
The FENSA Team
I approached to find out why I did notâŠ
I approached to find out why I did not get my FENSA certificate which I have requested on 28th April. The staff member I spoke to was so helpful and he immediately send the certificate to my email. I was not even on the phone for a long time righter. Great service.
2026幎5æ12æ¥
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FENSA Limited ããã®åç
Dear Jasintha Sequeira,
Weâre thrilled to hear thisâthanks for the amazing review! It means a lot to our team, and weâre so happy we could deliver a great experience for you.
Kind regards
The FENSA Team
Jennifer Tenaw was excellent
Jennifer Tenaw was excellent. We sent in an enquiry and, inevitably, you assume you probably wonât get a response, but she was incredibly efficient, responsive, and helpful throughout the process.
2026幎5æ11æ¥
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FENSA Limited ããã®åç
Dear Tanya,
Thank you for your 5-star review. Weâre pleased you had a great experience, and weâll be sure to share your feedback with Jennifer.
Kind regards
The FENSA Team
Really pleased with the prompt reply
Had a quick query, contacted FENSA support. Received a reply within minutes.
A concise and complete response. Really pleased on the swift reply.
Has saved me days/months of worrying about a small query that turned out to be insignificant.
Thanks so much.
2026幎5æ8æ¥
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FENSA Limited ããã®åç
Dear Jess,
Thank you for your kind review.
Weâre delighted to hear that our team was able to respond quickly and provide the reassurance you needed. Itâs great to know we could help resolve your query promptly and put your mind at ease.
We really appreciate you taking the time to share your experience and thank you for choosing FENSA.
Kind regards,
The FENSA Team
Booking in for assessment
Easy booking in system, with a quick response from Fensa. Communication was great throughout and everything went as planned.
2026幎5æ7æ¥
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FENSA Limited ããã®åç
Dear Haydn,
Thank you so much for your kind words and 5-star rating! Weâre really glad you had a great experience with us and appreciate you taking the time to share it.
Kind Regards
The FENSA Team
Certificate Help
Lewis Pinchen was really helpful and went beyond to help us with our query and helped us get it resolved. Thanks Lewis
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Pedro,
Weâre delighted you had such a positive experienceâespecially with our support team. Lewis will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind Regards
The FENSA Team
Excellent Service
ADvice provided was detailed and addressed my query. the response was fast, and its good to know that there is a reliable source of information and direction for Window and door installations.
2026幎5æ5æ¥
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FENSA Limited ããã®åç
Dear SS,
Weâre thrilled to hear thisâthanks for the amazing review! It means a lot to our team, and weâre so happy we could deliver a great experience for you.
Kind regards
The FENSA Team
I asked a question about my doubleâŠ
I asked a question about my double glazed door and i got a true and positive answer back from yourselves in which it was very helpful and assuring.
2026幎4æ30æ¥
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FENSA Limited ããã®åç
Dear John T,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Warm regards,
The FENSA Team
It was easy to order online a copy ofâŠ
It was easy to order online a copy of the fensa certificate. Email customer support were very efficient in dealing with a query I had.
2026幎4æ28æ¥
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FENSA Limited ããã®åç
Dear Anne Adams,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Kind regards
The FENSA Team
Excellent Response to FENSA query
Needed a copy of a fensa urgently due to moving and it was only recently registered and not online. Emailed FENSA and within about 3 hours they emailed me a copy. Super efficient and really great service.
2026幎4æ24æ¥
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FENSA Limited ããã®åç
Dear Kate D'Azzo,
Weâre thrilled to hear thisâthanks for the amazing review! It means a lot to our team, and weâre so happy we could deliver a great experience for you.
Warm Regards
The FENSA Team
The advice and support I receive from Fensa
The advice and support I receive from Fensa is excellent , the service not only is professional and very reliable , it is also supportive of me
2026幎4æ20æ¥
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FENSA Limited ããã®åç
Dear Gav,
Thank you for your kind feedback! We're delighted to hear that you've found our advice and support to be both professional and reliable. Itâs especially rewarding to know that you feel supported throughout your experience with us.
Providing a high standard of service and building trust with our customers is at the heart of what we do, so your comments mean a great deal.
Warm regards
The FENSA Team
Perfect service
Perfect service, quick response for any requests.
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Oksana Katolyk,
We really appreciate you taking the time to leave such a positive review. Itâs fantastic to know that everything met your expectations. Thank you for choosing us!
Kind Regards
The FENSA Team
No Benefit to Using a FENSA Registered Fitter
I am facing the prospect of a £250 bill from building control to certify my windows as complying with building regulations. This is despite having chosen a fitter via the FENSA website who was registered with FENSA at the time of installation but recently left and registered with another competent person register. FENSA will not certify my windows, despite the fact that the fitter was registered with FENSA at the time. I cannot see what benefit choosing a FENSA registered trader has provided me - I could have chosen one who was not and registered the windows with building control myself!
I submitted a complaint to their complaints email and have received no reply.
I refer you to their website as a reminder of the promise they offer and have failed to uphold.
ENJOY PEACE OF MIND
We'll register your job for you
Did you know it's your responsibility to register replacement window and door installations with your local council?
BUT... if you choose a FENSA Approved Installer we'll do this for you!
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Jennifer Mitchell,
Thank you for taking the time to share your experience. Weâre very sorry to hear about the situation youâve found yourself in and appreciate how frustrating this must be.
We do understand your concerns. FENSA is only able to register installations that are formally notified by an installer while they are still an active member of the scheme. Unfortunately, we do not have a record of your installation being submitted before the installer left FENSA.
In situations like this, certification would need to be obtained through your local authorityâs Building Control department, who can guide you on the next steps.
We appreciate this is not the outcome you were expecting, and weâre sorry for the disappointment caused. Please be assured that your comments have been shared with our complaints team for further review.
Warm regards
The FENSA Team
Always helpful with any questions
2026幎4æ17æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Jeannette,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Warm regards
The FENSA Team
Iâm very satisfied with the technicalâŠ
Iâm very satisfied with the technical support I received. The team was professional, responsive, and very helpful throughout.
2026幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Dobek Kwirowski,
Thank you so much for your kind feedback. Weâre delighted to hear that you had a positive experience with our technical support team. Providing professional, responsive, and helpful service is something we strive for every day, and itâs great to know we met your expectations.
Weâll be sure to pass your kind words along to the teamâtheyâll really appreciate hearing this. Thank you again for taking the time to share your experience, and please donât hesitate to reach out if you need any further assistance.
Warm regards
The FENSA Team
FENSA Limited ããã®åç
Dear Hardip Toor,
Thank you so much for your kind words and 5-star rating! Weâre really glad you had a great experience with us and appreciate you taking the time to share it.
Warm regards
The FENSA Team
Fensa are Great
Fensa are Great ! They are here to help.
The only thing needs to be is more publicly shown if the building works go wrong and they are governed by them they are 100% here to help as they did with us.
In my words Bodger (Para...t in Dorset) window fitters who ignored us and took 9 months to correct but only with Fensa's help. Back window/door would not shut or open in the slighest sun due to frame not fitted square and we were trapped in home,
Fensa spotted this and air vents went into the brick wall and other faults.
We would give Fense 10 stars if we could, we got our home back thanks to them. Pete.
2025幎8æ1æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear PeteG Hampshire,
Thank you, Pete, for taking the time to share your experience with us. Weâre really pleased to hear that you felt supported and that our team was able to help resolve the issues with your installation.
Weâre sorry to hear about the difficulties you faced, but itâs great to know that our intervention helped get things put right and that you now have your home back to how it should be. Feedback like yours means a great deal to us, especially knowing the positive impact itâs had.
Weâll be sure to share your kind words with the teamâtheyâll truly appreciate it. We also value your suggestion about raising awareness of the support available, and weâll take that on board.
Thank you again for your feedback and for placing your trust in us.
Warm regards
The FENSA Team
Great Experience!
From start to finish, the team at Fensa really impressed with their efficiency and attention to a new customer. Their guidance and professionalism was amazing. Pleased to be accredited to this great organisation.
Beryl and Alistair are a credit to Fensa.
Our inspection was conducted by Lee with ease.
Having used Fensa before, I would recommend them to all.
2026幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
FENSA Limited ããã®åç
Dear Kenny Webster,
Thank you so much for your kind words and for taking the time to share your experience.
Weâre delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Beryl and Alistair will be especially pleased to know they made such a positive impact, and weâll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
Itâs great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Kind Regards
The FENSA Team
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