Ferroli UK レビュー 353

Ferroli UK からの回答

2026年4月1日

Dear James,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention.

We take feedback like this seriously, particularly regarding parts availability and service delays, as this is not the level of service we aim to provide. While we understand your frustration, we would welcome the opportunity to look into the specific cases you’ve mentioned and understand what may have gone wrong.

Please contact our team directly at service@ferroli.com, with further details, so we can investigate and assist where possible.

We are continually working to improve both our products and support services, and your feedback is valuable in helping us do so.

Kind regards,
Ferroli UK Customer Support Team

Ferroli UK からの回答

2026年3月24日

Thank you for your 5-star review, R. Pritchard.
It’s great to hear that Dean was able to support you so effectively, especially as you were working with a Ferroli boiler for the first time. Providing clear, patient, and knowledgeable technical guidance is exactly what we aim for, so your feedback is very much appreciated.
We’ll be sure to pass your kind comments on to Dean — he’ll be delighted to hear them.
Thanks again for taking the time to share your experience, from all of us at Ferroli

Ferroli UK からの回答

2026年3月6日

Hi Kevin, Thank you for your great feedback. We're pleased to hear that Zak was able to assist with your warranty issue and get everything sorted for you. It's good to know the team could help, even in a tricky situation. We'll be sure to pass your kind comments on to Zak. If you need any further support in the future, please don’t hesitate to get in touch. Many thanks Ferroli

Ferroli UK からの回答

2026年3月3日

Thank you so much for your fantastic feedback.

We’re delighted to hear your heating and hot water were back up and running in under an hour — that’s exactly the level of service we aim to deliver. Andy will be especially pleased to know his speed, skill and reliability made such a positive difference.

We really appreciate you taking the time to share your experience. From all of us at Ferroli.

Ferroli UK からの回答

2026年3月3日

Dear Mrs Osborne,

Thank you for taking the time to share your experience.

We’re so pleased to hear that Sakibur was able to assist you so professionally and thoroughly. Tracking down past purchase information isn’t always straightforward, so it’s great to know he was able to find exactly what you needed and follow up with the details by email.

Your kind words will mean a lot to Sak — we’ll be sure to pass them on.

Thank you again for your lovely feedback. From all of us at Ferroli.

Ferroli UK からの回答

2026年3月3日

Thank you for your lovely feedback.

We’re delighted to hear that Sakib and Dean were able to get you up and running so quickly. It’s great to know their polite and professional approach made a positive impression.

We’ll be sure to pass on your thanks to them — they’ll really appreciate it.

Thanks again for taking the time to share your experience. From all of us at Ferroli

Ferroli UK からの回答

2026年2月24日

Thank you for taking the time to share your experience.

We’re sorry your boiler cut out at the weekend – we understand that’s never ideal timing. That said, we’re really pleased to hear that Joshua was able to act quickly on your email and that Chris resolved the issue promptly once on site. We’ll be sure to pass your kind comments on to them both.

We also appreciate your feedback regarding a weekend emergency call-out service. Customer feedback like this is invaluable and helps us continually review and improve the support we offer.

Thank you again for your comments and for choosing Ferroli.

Ferroli UK からの回答

2026年2月20日

Thank you for your kind feedback.

We’re delighted to hear that Carole was helpful and efficient, and that the collection and replacement process was handled smoothly for you. Providing a straightforward and stress-free service is always our aim.

We’ll be sure to pass your thanks on to Carole.

— The Ferroli Team

Ferroli UK からの回答

2026年2月17日

Thank you for your continued support and for sharing your experience.

It’s fantastic to hear that you’ve installed over 20 Bluehelix combi boilers and that they’ve consistently delivered for you. We’re especially pleased that you value both their efficiency and the modern touchscreen design — reliability and performance are exactly what we aim to provide for installers and homeowners alike.

We truly appreciate your confidence in the Bluehelix HiTech and look forward to supporting you on many more installations in the future.

Kind regards,
Ferroli

Ferroli UK からの回答

2026年2月17日

Thank you so much for taking the time to share your experience.
We’re delighted to hear that Dave provided such a thorough and professional annual service. At Ferroli, we take great pride in the quality of our engineers’ work, so it’s fantastic to know that his care, attention to detail and willingness to talk you through the process made such a positive impression.

We believe servicing should be carried out with real pride and transparency, and it’s wonderful to hear that this came across during your visit.

Thank you for choosing Ferroli for the first time — we look forward to supporting you again in the future.

Many thanks from all of us at Ferroli

Ferroli UK からの回答

2026年2月11日

Dear Gary

Thank you so much for taking the time to share your experience. We’re delighted to hear that Gary was able to get your heating back up and running for you.

We understand just how important a warm home is — especially if you’re sensitive to the cold — so it’s good to know Gary made such a difference to your comfort and wellbeing. We’ll be sure to pass your kind words on to him.

From all of us at Ferroli

Ferroli UK からの回答

2026年2月10日

Dear Akshay, Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear that Dean was able to help and that you found him knowledgeable and easy to deal with. I’ll be sure to pass your kind words on to him – it’ll absolutely make his day! From all of us at Ferroli

Ferroli UK からの回答

2026年2月3日

Dear Morgan,
Thank you for your great review and recommendation.
We’re delighted that Ferroli boilers have proven a reliable choice for both your home and rental properties, and that our customer service team has been able to support you along the way.

Kind regards,
The Ferroli Team

Ferroli UK からの回答

2026年2月2日

Dear James,

Thank you for taking the time to share your experience, and we’re sorry to hear how frustrating this situation has been.

We would like to clarify that the product and spare part you reference (part no. 39833292) are not items that are, or have ever been, supplied, sold, or supported within the Ferroli UK market. For this reason, they do not fall under Ferroli UK’s technical support, warranty, or spare parts service.

If a component is repeatedly failing, this would usually suggest an underlying issue elsewhere in the system. However, as this appliance is not part of the UK-supported range, we are unable to provide technical diagnosis or further assistance.

We are sorry but Ferroli UK can only support products that have been purchased, installed, and distributed within the UK, so we would have to recommend seeking parts and support through the authorised Ferroli distributor in the country where the boiler is located.

Kind regards,
Ferroli UK Customer Support

Ferroli UK からの回答

2026年1月19日

Good Morning Julia,

We were sorry to receive your two-star review and to hear that you’re experiencing this issue. We’d really like the opportunity to work with you and help get everything sorted.

Please contact our Service team at a time that suits you — they’ll be more than happy to assist:

Service Team
Mon–Thu: 9.00am–4.00pm | Fri: 9.00am–3.45pm
T: 0330 205 0005
E: service@ferroli.com

We’re always here to help and hope we can turn this into a positive experience for you.

Many thanks, Ferroli Customer Service

Ferroli UK からの回答

2026年1月14日

Good Afternoon Janette,

Thank you for taking the time to leave a review, and we’re pleased to hear that overall you’re happy with your boiler.

The difference in hot water temperature between summer and winter can sometimes be linked to the incoming mains water temperature, which is significantly colder during the winter months and can affect the final hot water output.

Our technical team would be very happy to look into this further for you. You can contact them directly on T 0330 205 0005 or by emailing technical@ferroli.com with your contact details, and they will be happy to discuss this with you.

Many thanks, Ferroli Customer Service

Ferroli UK からの回答

2025年12月1日

We're so pleased to hear that the product you purchased was great value for money and easy to commission. Thank you very much for your 5 Star review! From all of us at Ferroli.

Ferroli UK からの回答

2025年11月26日

Dear Ian,

Thank you for your review. We are sorry to hear that you were dissatisfied with your recent engineer visit and we understand how frustrating service issues can be.

We have carried out a full internal review of the appointment, including the engineer’s written report and the information provided by our service agent. Their account of the visit differs significantly from the events described in your review. According to the engineer, he was met with hostility on arrival, was repeatedly refused access to the safest and most direct route to the boiler, and was subsequently locked inside the garden area while attempting to retrieve tools from his vehicle. He reported feeling unsafe and contacted both your landlord and our office immediately.
Our engineers are also required to wear shoe coverings inside properties, as confirmed by our service agent.

Given the conflicting accounts and concerns for the safety of our staff, we have advised that any future visit can only take place if the landlord is present at the property and if the appointment relates to a valid warranty claim. Our priority is always to provide a safe and professional service for both customers and engineers.

If your landlord would like to discuss this further or arrange a suitable appointment, they are welcome to contact our Customer Service team at service@ferroli.com with the job reference and property details.

Thank you for taking the time to share your feedback.

Ferroli UK Customer Service Team

Ferroli UK からの回答

2025年11月20日

Dear Guy,

Thank you so much for your lovely feedback. We’re delighted to hear that Sakibur and Dean were able to support you so effectively.

It’s good to know that Sakibur provided clear guidance and gathered the information needed, and that Dean was able to patiently walk you through the steps to get your boiler up and running again.

We truly appreciate your kind words about their professionalism and personable service. We’ll be sure to pass on your thanks to them both.

Many thanks, from all of us at Ferroli

Ferroli UK からの回答

2025年10月28日

Dear Mr Ahmad, We’re really sorry to hear about your experience and that you felt you had to replace your Ferroli boiler. That’s certainly not the level of quality or service we aim to provide.

We’d appreciate it if you could email us at service@ferroli.com with your boiler’s serial number, installation date, and any details about the issues you experienced. Even though the boiler has been removed, we’d like to understand what went wrong so we can investigate and improve.

Kind regards,
The Ferroli Team