First Serve UK ロゎ
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First Serve UK レビュヌ 

178
•
TrustScore 5段階評䟡の5

4.8

家電修理業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... もっず芋る

5぀星のうち5の評䟡

After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... もっず芋る

5぀星のうち5の評䟡

Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... もっず芋る

5぀星のうち5の評䟡

We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家電修理業
  2. 掗濯機・衣類也燥機修理業

圓該䌁業による蚘述

First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

178件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

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4.8

すべおのレビュヌ

(178)

過去12か月のレビュヌ数: 7件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち3の評䟡

Cancelled engineer - good customer service though

Waited all morning for engineer and no one turned up. Called office for an update and was told engineer would call. Waited another hour and didn't hear anything so called office again - still no update. Cancelled and got refund.

Edit: Have since spoken to the engineer after who was extremely apologetic and professional. Customer service has made up for it and would try and use again.

2021幎9月3日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Unfortunately I got caught up on my only day off with the family, didn't see the many messages from customer service until it was too late.
We have spoken to the engineer concerned, refunded payment and paid a token compensation for a day loss pay from work.
Sometimes we drop a ball, but we do our utmost to make up for it, where we can.

5぀星のうち5の評䟡

I have been using this company for a


I have been using this company for a couple of years. Abdul has recently given a new lease of life to my old Bosch washing machine. He came promptly when I reported a leak, and repaired it very promptly after the part arrived, which was ahead of expected time.
I would highly recommend this company, as have provided top service consistently.

2021幎8月27日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thanks for your 5 star review and recommendation Denise. Bosch washing machines are second to none when I comes to reliability. It good to see yours up and running again.

5぀星のうち5の評䟡

Nice service

Nice service! My washing machine was very thoroughly fixed and checked!

2021幎8月25日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much Anna for your 4 star review much appreciated.

5぀星のうち5の評䟡

Great timing updated me the whole time


Great timing updated me the whole time when he will arrive and very quick job done. happy with the service

2021幎8月16日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much Puya for your 5 star review much appreciated please do share our services with your friends and family, As well as your WhatsApp and Facebook contacts, thank you.

5぀星のうち5の評䟡

A company that provides a 5 star service.

I rang First Serve left a text message and received a reply within 20mins. An appointment was arranged for the next day. Yusef the repairman informed me what was wrong with my washing machine and returned the following week (once the spare part arrived) and fixed my machine. Yusef was professional, helpful and efficient. I would definitely recommend this company to friends and family.

2021幎7月11日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much for your 5 star review, we very much appreciate your recommendation.

5぀星のうち1の評䟡

Stay clear of this “business”!

I booked the next day service at 10 am on Sunday 6/06 due to the amazing reviews I saw, but it was the most horrible service I’ve ever received from a company. The engineer called Ismael arrived at my tenant's flat three hours late at 12:45, after two minutes he called me to advise that I need to buy a new washing machine and it’s a fire hazard. The problem wasn’t fixed and I was pre-charged £70 as when I described the problem he directed me to book on “their website”, which requires prepayment to confirm an appointment. I don’t recommend this company at all. I doubt the other reviews are authentic. Don’t fall for his dirty tricks of “diagnostics” as after assessing my machine he gave me no assurances that anything would be fixed after buying the spare parts. Another warning sign he was sending me WhatsApp messages and instantly deleting them to avoid any responsibility for his useless visit. Luckily, I managed to screenshot those and shared them with PayPal. According to Companies House, this "business" is dormant, while its actively trading via its website. That's all you need to know! Crooked, incompetent and rude! Stay well clear!

2021幎6月6日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Alex T has given 11 businesses out 12 one star ⭐ reviews, how unfortunate for those businesses that are struggling due to the covid pandemic right now.
We lowered our prices to help our clients through these difficult times and we come out on a Sunday when other repair companies are closed.

We clearly state that our call out charge and diagnosis is £70, when we repair the machine there is nothing extra to pay.

If you need parts it's extra, if we have to come back and fit parts there's nothing extra to pay.

If you have any problem with your machine in 6 months we will not charge you for the labour, there's nothing extra to pay,

If you need parts it's extra.
If you have a problem with the motor or program, module or electronic facia board, and we advise you to replace the machine and not to repair it.

If you go ahead and decide to repair it, and your electronic part blows again, that is entirely your responsibility, risk and decision, because we professionally advised you, and you have the right to go choose other than our advice, you also choose to take the responsibility for your decisions when things go wrong.

Today is proof that you can't please all of the people all of the time, I did my best, and gave what I considered to be the best professional advice, that's what matters.
Kind regards Ismael

5぀星のうち5の評䟡

Great service

Great service, Ismael was very friendly and professional. Problem sorted in no time at all. Thank you so much! Will definitely use again!

2021幎5月5日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you so much Catherine for your 5 star review and your loyal custom, please recommend us to your friends and family, dad social media groups.
Thank you

5぀星のうち5の評䟡

Great service and people excellent


Great service and people excellent people skills- washing machine is as good as new!!! Would highly recommend this service to anyone looking for and efficient service at fair prices. Ismael is brilliant!!!

2021幎3月30日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much for your 5 star review, we do out utmost best to serve and to please our clientele much appreciated.

5぀星のうち5の評䟡

Ace at fixing washing machines!

Many thanks to Ismael! Excellent service - fixed our washing machine super quickly. Highly recommend him!

2021幎3月20日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much for your 5 star review and recommendation much appreciated.

5぀星のうち5の評䟡

Very efficient service

Very efficient service, came back when needed to fix additional issues.

2021幎3月14日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you Eleni we're more than happy serve our clients and go the extra mile when necessary

5぀星のうち5の評䟡

Great service, did the job for the price stated.

Ishmael fixed our washing machine efficiently, also letting me know what the problem was and how he fixed it. He arrived within the time specified, he was friendly and knowledgeable. Great service

2021幎3月13日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you very much for your 5 star review and kind words, kmuch appreciated.

5぀星のうち5の評䟡

Ismael was extremely punctual and


Ismael was extremely punctual and helpful and solved the washing machine problem.

2021幎3月9日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thank you for your 5 star review and positive feedback. Please don't hesitate to contact me directly if you have a further issues.

5぀星のうち5の評䟡

I would recommend

Grate guy come out fast and fixed the problem in 15min would use them again

2021幎3月9日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thanks so much for your recommendation and review. Much appreciated.

5぀星のうち5の評䟡

Great service

Great service! Very efficient. Fixed the washing machine on the same day charging reasonable price.

2021幎2月28日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

Thanks for your 5 star review Dominika. We certainly don't aim to be the cheapest, however we consistently challenge ourselves to give the absolute best for all our clients.

5぀星のうち5の評䟡

Work was completed effectively and


Work was completed effectively and efficiently within 20 minutes, a very sociable person and guarantee offer is good.

2021幎2月25日
自発的なレビュヌ
First Serve UK ロゎ

First Serve UK からの回答

A well appreciated 5 star review and positive feedback Abraham. Our free repair within 12 months of booking online is still in effect. Please share our details with family and friends across your networks.

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