FitKit UK レビュー 

FitKit UK からの回答

2026年4月11日

Thank you so much for your kind feedback Vivian! We’re delighted to hear that you’re pleased with the condition of the machine and that it met your expectations, especially given your prior experience with it in a gym setting. It’s great to know our team was able to support you effectively with the installation and setup, and that everything is working perfectly in your study.

We truly appreciate your support and are glad you’re enjoying your purchase. If you ever need anything in the future, we’re always here to help! Regards FitKit UK Team

FitKit UK からの回答

2026年4月3日

Thank you so much for your wonderful review!

We’re delighted to hear that you’re pleased with your Technogym Vario Excite and that it arrived in perfect condition. Don’t worry at all about the installation—these machines are no small feat to move, and you’re certainly not the first to be caught out!

We’re especially glad Helen was able to step in and make the process smooth and stress-free for you. We’ll be sure to pass on your kind words to her and the installation team—they’ll be thrilled to hear your feedback.

It was a pleasure assisting you, and we truly appreciate your recommendation. Enjoy your new equipment! Regards The FitKit Team

FitKit UK からの回答

2026年4月1日

Thank you so much for the fantastic review! We're really glad you’re happy with the flooring and that it worked perfectly for your upstairs running machine. Great to hear the quick pickup and value stood out too—that’s exactly what we aim for. We appreciate your support and hope to see you again soon! Regards The FitKit UK Team

FitKit UK からの回答

2026年3月26日

Thank you so much, Elizabeth, for your fantastic review!

We’re really pleased to hear that you had such a positive experience from start to finish. It was important to us that you felt confident choosing the right cross trainer, so we’re glad Helen and Luke could support you with arranging the visit and helping you try the machines in person.

It’s great to know the delivery and installation went smoothly and that the team made sure everything was set up exactly as you needed. We’ll be sure to pass on your kind words to everyone involved.

We truly appreciate your recommendation and hope you enjoy your cross trainer for many years to come!

Regards The FitKit Team.

FitKit UK からの回答

2026年3月19日

Thank you so much for your kind review! We’re delighted to hear that your Life Fitness cross trainer arrived safely and on time, and that you’re happy with the quality and performance of the machine.

We appreciate your understanding regarding the missing part, and we’re glad Helen was able to resolve the issue quickly for you. Providing prompt and reliable service is something we take great pride in.

Your recommendation means a lot to us, and we’re thrilled you had a positive experience with FitKit UK. If you ever need anything in the future, we’re always here to help. Regards the FitKit UK Team

Enjoy your workouts, and thanks again for choosing us!

FitKit UK からの回答

2026年3月10日

Thank you for your kind review! 😊

We’re really pleased to hear that your bike arrived exactly as described and that the delivery updates and call ahead from the team made the process smooth. It’s great to know everything looked good on arrival.

Enjoy your new bike, and if you ever need any help or have questions down the line, we’re always here to help. Happy riding! 🚴‍♂️ Regards The FitKit UK Team

FitKit UK からの回答

2026年2月23日

Thanks for taking the time to leave this Vernon— especially with your experience in the industry.

We agree with your point: good equipment doesn’t need reinventing. Precor, Life Fitness and Cybex have proven themselves over the years, and buying quality kit that holds its value just makes financial sense. Too many gyms overstretch on brand-new packages and feel the pressure later.

Our focus has always been straightforward — supply reliable equipment in excellent condition, price it properly, and back it up with solid service, delivery and installation.

We appreciate the support and the honest words.

Regards The FitKit UK Team.

FitKit UK からの回答

2026年2月23日

Thank you for the review Peter — we really appreciate it.

That shoulder press isn’t a light bit of kit, so we’re glad the team came prepared and made sure everything was handled properly (lawns included!). Taking the extra care on access and installation is all part of the job for us.

Great to hear it all went smoothly and you’re happy with it. Enjoy the new addition to the gym 💪

FitKit UK からの回答

2026年2月27日 に更新

Thank you for your third review. Unfortunately, it again avoids the key point: the item you ordered was clearly listed as USED, with full specifications available on the product page.

If the same care had been taken to read the item description as has been taken to leave repeated reviews, this situation could have been avoided. We stand by the accuracy of our listings and the information provided at the time of purchase. Regards The FitKit UK Team

FitKit UK からの回答

2026年2月5日

Thanks so much, John! We’re really glad we could support your delivery needs and that the product met your expectations. We’ll be sure to pass your kind words on to the whole Fitkit team—much appreciated! Regards The FitKit UK Team

FitKit UK からの回答

2026年2月4日

Thanks so much for your continued support! We’re really glad to hear the install team followed the site instructions and got straight to it. We appreciate you taking the time to leave this feedback and would be more than happy to work with you again. Regards Fitkit UK Ltd

FitKit UK からの回答

2026年1月19日

Dear Neil.

Thank you for your review. While we respect everyone’s right to share their experience, we do feel it’s important to correct several inaccuracies, as the way this has been presented gives a somewhat misleading impression to other readers.

You purchased the refurbished Precor TRM 885 treadmill in December 2024, not within the last three months as implied. The wording of your review suggests the machine failed shortly after purchase, when in reality you contacted us over a year later to raise an issue.

You have also stated the treadmill was used only around ten times and then left unused for an extended period. Unfortunately, mechanical equipment that sits idle for long periods can seize or deteriorate — this is not unusual and is why we recommend annual servicing, much like a car, to keep equipment operating as intended.

All refurbished machines are fully serviced and tested by our engineers prior to dispatch and supplied with a 3-month warranty. In your case, had you contacted us with any issue during that warranty period — the same period you state the machine was in use — an engineer would have attended to resolve the issue at no cost. Contacting us over a year later understandably places the machine well outside of any warranty coverage, meaning any investigation or repair would be chargeable.

Despite this, we made several attempts to help minimise your costs. Rather than insisting on a paid diagnostic call-out (which we were fully entitled to do), we asked you to send a video of the fault so one of our engineers could review and attempt to diagnose the issue remotely — saving you the call-out fee entirely. This was offered purely as a goodwill gesture and was something you were more than happy to proceed with at the time.

As with many industries — phones, cars, electronics — newer models are released and older ones are eventually phased out along with certain parts. Unfortunately, this is the case with your treadmill. Even so, we went a step further and suggested you source the required part yourself to avoid any markup from us, leaving only the cost of fitting should you not wish to do it yourself. We felt this was a fair and reasonable approach, though it appears this effort has been overlooked.

Purchasing refurbished equipment always carries some risk in terms of longevity, but we are confident we acted fairly, transparently, and supportively throughout — including well beyond any warranty obligations.

We genuinely wish you well with your NordicTrack machine. If there is one takeaway for other readers, it would be to report any issues within the warranty period, rather than a year later, so they can be addressed promptly and without dispute.

Regards FitKit UK Ltd

FitKit UK からの回答

2025年12月5日

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve consistently had a great experience with Fitkit and that your equipment has been serving you well.

It’s especially great to know that Liam was able to diagnose and resolve the issue quickly — we’ll be sure to pass along your kind words to him. Providing professional, reliable service is something we take great pride in, and it’s fantastic to hear that this has been your experience.

Thank you again for taking the time to share your review. We truly appreciate your support! Regards The FitKit UK Team.

FitKit UK からの回答

2025年11月18日 に更新

Thank you so much for your review! We’re glad to hear your bench and weights arrived smoothly and that you had a great experience. Enjoy your new setup, and feel free to reach out if you need anything else! Regards FitKit UK

FitKit UK からの回答

2025年11月6日

We’re genuinely sorry to hear that your experience wasn’t what you hoped for — though we do feel it’s only fair to set the record straight.
The cross trainer you ordered is a large, commercial-grade unit. Our website clearly lists its full dimensions, delivery guidance, and build details to help avoid exactly this kind of situation. At no point do we state or suggest that this item would arrive flat-packed — in fact, we clearly advise that all commercial machines are fully assembled and delivered on a pallet.
When delivery was attempted (using our own team, not a courier, as a favour to speed things up for you), the item couldn’t be brought into the property. At that point, our standard policy applied: once a shipment has been dispatched, return and restocking fees are due. These aren’t arbitrary charges — they cover the very real costs of collecting, transporting, and reboxing a 100+kg machine that’s already been prepared and dispatched.
We’re pleased that your finance provider was able to help bring things to a close, though it’s worth noting that we acted fully within both UK law and our published terms — all of which were communicated clearly before and after your order.
We completely understand that the situation was frustrating but describing our staff as rude or dismissive doesn’t reflect the reality of a team that manages complex, heavy-item deliveries daily and always tries to help where possible.
We wish you all the best in finding a fitness solution that suits your space — and perhaps next time, a quick check of both the measurements and the delivery details might save everyone a little drama.

FitKit UK からの回答

2025年10月28日

Thank you so much! We’re delighted to hear you always receive first-class service. Your continued support means a lot to us. Regards The FitKit UK Team

FitKit UK からの回答

2025年10月27日

We sincerely appreciate your positive feedback. It’s great to know our team’s professionalism and flexibility met your expectations. Thank you for recommending us — we value your trust and look forward to serving you again. Regards FitKit UK

FitKit UK からの回答

2025年10月20日 に更新

Thank you for your review, Diego. We’re sorry to hear about the issues you experienced with your bike, but we’re glad we could help get this resolved for you. It’s great to hear that Liam was able to provide the knowledge and support needed to get your bike up and running again — ready for you to enjoy! Regards FitKit UK Team