Flipdish レビュー 514

Outstanding Service and Professionalism from Alex Moss at Flipdish

We’ve had the absolute pleasure of working with Alex from Flipdish, and he has been exceptional from start to finish. Alex has been our main point of contact since we first explored Flipdish’s offerings for our business his professionalism and dedication have been second to none.

From the very beginning, Alex took the time to truly listen to our vision and what we hoped to achieve with Flipdish. He ensured that every step of the process was tailored to meet our needs, communicating clearly and consistently at every stage. His transparency and commitment to meeting agreed timelines were instrumental in building trust and confidence in the process.

Thanks to Alex’s expertise and hands on approach, we’ve successfully executed our vision and taken a significant step forward for our brand. We can’t recommend Alex Moss highly enough his professionalism, communication, and ability to deliver on promises have been invaluable to our journey.

Thank you, Alex, for helping us build the foundations for our business and we hope together we can take it to the next level!

The service very bad many time the driver come late and today I ordered food and still waiting 2hours without receiving anything after that i take taxi and i went to the restaurant and spend 20euro for the taxi.they are really make me nervous and upset i lost 20+5 euros because this bad service

Lucia, has been super helpful and has gone the extra mile anytime I needed her help with Flipdish (which unfortunately was a lot, I didn't have a great experience with Flipdish, just didn't work the way I was told it would). I would highly recommend working with Lucia, she's a very patient, kind and knowledgeable person. I cannot thank her enough.

Best decision we have ever made, a great company overall with even better people, always willing to go above and beyond and a clear example of wanting to help grow a business, we have worked with many PoS providers in the past and I would always recommend Flipdish to anyone who wants to grow their business

Mi experiencia con la asistencia de Flipdish he de decir que es más que positiva,
gracias a la gran amabilidad y profesionalidad de Macarena Dastolfo.
Siempre lista en ayudarme sea la hora que sea y de la forma que pueda.
Muchas gracias Macarena!!

Great service.
Always super responsive and on top of everything.

Must to share a personal experience and extra care with Lucia, that always available and following up with everything.

Looking forward to expend my business and to grow with Flipdish as our gold partner.

Thank!

Neta
Mazal London

Our experience with Flipdish has been extremely disappointing. We rely on their kiosk and payment system for our restaurant, but the devices have been plagued with persistent issues. For over two weeks, our kiosk has been non-functional, and the payment terminal frequently disconnects, despite stable internet speeds and exhaustive troubleshooting on our end.

The customer service has been slow, unprofessional, and ineffective. They repeatedly provide generic advice and fail to address the core problems. Communication feels like talking in circles, with no clear resolution or accountability. As a business, this has caused significant disruption to our operations, loss of sales, and damage to our brand reputation.

We expected better support and reliability from a company in this space. Unless Flipdish makes major improvements to their hardware, systems, and customer service, I cannot recommend their services to any business owner looking for a dependable solution.

Tried giving them feedback on their app that they whitelabel for businesses as a customer. However they were not willing to listen and take the feedback onboard, despite the obvious usability problems in some areas. So, I unfortunately won't ordering from businesses who use Flipdish going forward.

Very good after-sales service

Great listener, honest patient & understanding. Fast & reliable service.

Great company to work with. Fast response to any queries or problems. Special thanks to Carla and Christian for all their support.

After two years of partnering with FlipDish, I could not recommend them enough. Our account manager, Christian Keating is superb - always on hand to solve problems and improve service.

Started great. But support on tech issues and faults is appalling, I have chased support and the account manager for months about specific tech/hardware issues and it gets completely ignored. The product is good, when it works, but I wouldn’t now recommend them given the expense versus competitors.

La atención que he recibido es de 10, tanto la gestora que tenía antes como o el gestor que tengo ahora. Siempre se preocupan por mejorar las ventas de tu negocio, dando ideas y aportando soluciones... Seguiremos unos cuantos años más trabajando juntos!

Paula Donnelly is my flip dish account manager ,she is very efficient and professional in her role

Been with Flipdish for 3 years now and its been great. I had an issue with payment and Carla resolved the issue in within like few hours.Great service

Paula was helpful to set up a new marketing strategy for my restaurant, got more business straight away

Una buena experiencia como usuario, ya que llevo trabajando con ellos varios años y como restaurante hemos ido creciendo con su ayuda, en especial por el gran trabajo desarrollado por my account manager macarena dastolfo que es una ayuda increíble!, una persona que siempre está ahí para darte soluciones y no complicaciones, un 10 gracias a maca!😊

been working with flipdish over 2 years now. its a very professional company to work with especially their area manager ling watson.who always keen to help and improve the business.