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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... もっず芋る

䌁業情報

  1. 旅行代理店

さたざたな倖郚゜ヌスから提䟛された情報

See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.


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1.3

ひどい

TrustScore 5段階評䟡の1.5

1804件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち4の評䟡

We haven't taken our trip yet and this


We haven't taken our trip yet and this is my first time using flipkey but I am very happy with the service that I have received. I booked my trip on short notice (about 5 weeks in advance). I paid the initial deposit of $303 and the second half was due in 2 days. My bank closed for the 4th of July and did not post my deposits so I was unable to pay my second half on time. I got an email saying they were keeping my whole deposit. I was able to contact customer service and the property owner on the 4th of July to explain my situation. They were both extremely helpful and understanding. I was given 3 more days to pay the full amount and then they would refund the initial $303.

2019幎7月19日
自発的なレビュヌ
5぀星のうち3の評䟡

Good day,

Good day,
The apartment was free for all August, but a real condition, after payment, was three days all ready occupied...
Lack of update.
I'm in touch with the owner.

2019幎7月19日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hi Robert,
Thank you for your review. I am glad I was able to speak with you today and that everything is now in order for your booking. I can see you are going to the area for work purposes, but I hope in your down time you can enjoy the area. If you do need to contact us at any time our number is +1 877 354 7539.
Thank you for booking with Flipkey.

Many thanks,
Yvette - TripAdvisor Rentals Support

5぀星のうち5の評䟡

Fantastic home and fantastic help

Fantastic home with fantastic people to deal with. We went up to Lake Gregory and stayed at a beautiful view home over the lake for our elopement. Once back home we realized I left our marriage certificate on top of the fridge. I called and Anthony sent someone to the house and the certificate had fallen behind the fridge. They retrieved and are sending to us. Thank you everyone at Flipkey for making our stay warm.

2019幎7月2日
自発的なレビュヌ
5぀星のうち1の評䟡

This company is a joke!!

This company is a joke!!! I had family coming in 7 1/2 hours away from Illinois for July 4 and yesterday I received an email that the booking was cancelled..... and to much surprise 🙄 there are NO other houses available.... I will make sure every person I know knows that this company is HORRIBLE! I am extremely frustrated and now my family and I have no place to stay. Thanks a lot for ruining the only vacation we were going to have this year 👍🏻

2019幎6月26日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hello Kara, Thank you for your feedback and I am sorry to see your booking was cancelled. We work to avoid such situations and if they occur do our best for this to impact the traveller as little as possible. I would like the opportunity to look into this in more detail for you but could not locate your booking, could you please contact us on +442037015369 or +1-877-354-7539 and we will happily look into this. Many thanks,
Tom - TripAdvisor Rentals Support

5぀星のうち5の評䟡

Parklike Backyard

Flipkey was very easy to use and had many wonderful home selections for the San Antonio area. We booked and payed for BR26929833. The house was perfect for my family and everything was just as advertised. We stayed for a week and loved the screened in porch (with air) and the deer visiting in the backyard. Perfect is not a word I use very often but this home was thoroughly enjoyed by everyone of us.
Paying was easy and done simply. The entire Flipkey experience was easy and great. Flipkey will be used for my next vacation.

2019幎6月17日
自発的なレビュヌ
5぀星のうち1の評䟡

Horrible experience stay far away from these people

Booked a condo and received a call week and half later and only two weeks from trip and said condo is over booked and you didn’t pay enough and wouldn’t offer anything equivalent or work with you just wanted to let you know they are canceling your booked and paid for condo.

2019幎5月23日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hi Michael, thanks for your review. I’m sorry to hear that the owner had to cancel your booking due to a double booking. I understand how frustrating this situation is. It’s the owners’ responsibility to keep their calendar and listing up to date, and I’m sorry this wasn’t the case, and you had to experience this cancellation. Please let us know if you need help finding an alternative property. You can call our reservations team +1-844-242-3777 and they’ll be happy to look for alternatives for you.
Many thanks - Michaela - TripAdvisor Rentals Support

5぀星のうち3の評䟡

It's a convenient site

It's a convenient site. I like the way it works..... however. ... the cut that Flip Key takes is very excessive!!! And you don't know how great the extra fee is until you go to reserve a place. It feels a bit deceptive and not being upfront before you spend all your time searching.

2019幎5月19日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hello Kristin, thank you for your review.
I am happy to see you find our platform to be convenient, that's great news!
I can see you have mentioned the booking fee being excessive and deceptive, kindly note that the booking fee helps pay for the protection we offer our travellers and the ongoing assistance when booking through us. Also, it is shown in the breakdown before any payment is made, that being said I'd like to thank you for booking with us Kristin.

Kind regards.

Tom from TripAdvisor

5぀星のうち3の評䟡

Highly dissatisfied with hidden booking


Highly dissatisfied with hidden booking fee - not mentioned anywhere on the website, very hidden under a small un-labeled grey icon. Host seems nice. Looking forward to a new experience.

2019幎5月18日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hi Maxine, thanks for your review. I'm sorry to hear that you didn't see the booking fee before you booked, and can understand that was upsetting. Every time you book through our platform a booking fee is included in the total cost, which helps us run our secure platform, provides you with 24-hour customer support, and the peace of mind that your transaction is safe. Before you confirm your booking through FlipKey all the booking details are visible, which also includes the booking fee. You can read more about our booking fee here https://bit.ly/2s3n7hq
Many thanks - Michaela - TripAdvisor Rentals Support

5぀星のうち4の評䟡

I have used FlipKey several times over


I have used FlipKey several times over the last 4 or 5 years and can usually find a decent place at a fair price. It can be a little hard to find what you want because it doesn't always recognize your choices- such as a cabin or bungalow and I was still getting apartments in the city. During my last choice I already knew where I wanted to stay because I had stayed there before, but it doesn't allow you to just enter the address so I had to search for it again. Fortunately I recognized the place having stayed there twice before. Then I got a notice stating the owner wanted to change the price and give me a discount- I immediately accepted it and it never recognized that click so I had to contact the owner and they had to do it again, but this time it wasn't quite as much of a discount so I lost some money there. Still haven't figured out how to review places I've stayed at on FlipKey... I know how to do it on Airbnb.

2019幎5月17日
自発的なレビュヌ
5぀星のうち1の評䟡

it was a most painful experience and as


it was a most painful experience and as I understand you will impose a fine or charge on the owners who rented there property to family after I had booked in good faith but keep that to yourselves when I am the one who has had all the stress and problems. It is the first and very much the last time I will use holiday lettings

2019幎5月17日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hi Ian,
Thanks for your review and I'm sorry to hear your booking had to be cancelled by the owner. I can understand your frustration and that it wasn’t a good experience, but am happy that the owner was able to offer you an alternative.
We take cancellations very seriously and it's the responsibility of the owner to have their calendars up to date, and I'm sorry this was not the case in your booking. We do charge a fee if a booking needs to be cancelled, but in your case the owner was able to offer you an alternative, so we actually didn’t have to charge a fee. You can read more about the cancellation process here https://bit.ly/2JMEhu4
Many thanks - Michaela - TripAdvisor Rentals Support

5぀星のうち3の評䟡

Not user friendly if you're not


Not user friendly if you're not computer savvy

2019幎5月17日
自発的なレビュヌ
FlipKey ロゎ

FlipKey からの回答

Hi Edward, thanks for your review. I’m sorry to hear that you think the booking process wasn’t user friendly, and can understand this has caused some frustration. We try to provide a platform that is easy to navigate, but value the feedback. We have a dedicated reservations team that’ll be happy to help you if you need help with a booking +1-844-242-3777
Many thanks – Michaela – TripAdvisor Rentals Support

5぀星のうち4の評䟡

Future booking review

I have made a future booking for June. The process of search and booking very easy and smooth. Only the payment policy was complicated but customer attention explained and all sorted out straight away.
Recommended.

2019幎5月17日
自発的なレビュヌ

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