Flyparkcompare レビュー 

Utterly shambolic, Zero stars

You call the phone number en route as requested, no one answers, finally get an answer on the fifth try, man on the other end can barely speak English.

Arrive at car park, Wait around, 30 minutes later someone arrives and asks me to bank transfer an additional £8 to actually pay for the car park. I refuse and instead paid for the parking myself and brought the ticket back. Total of 1 hour just to drop the car off.

Landed at the pre-agreed time, called to make sure car was ready to collect, again, finally got through to someone who can barely speak English, they then bring the car back an hour and ten minutes later. When I protested I was told to “f - off” by the guy on the phone.

It is genuinely quicker to park in long-stay and walk to your car. I don’t know whether this is actually a scam or if the idiots running it are so stupid incompetent that it feels like a scam.

I’d suggest the guy running this shambles quits and does something else but he’d probably be shit at his new job as well.

If I could, I want to put a minus rate on this.

I am making a formal complaint about the unacceptable service provided by Sapphire Parking via Flypark compare from the moment we arrived at Gatwick Airport.

Our family was confused about how the collection system was supposed to work. There was no clear information explaining that we had to successfully speak to someone by telephone before our car could be collected. How can a business operate a service in this way when customers cannot get through because the phone line is busy or the voicemail is full?

We arrived at 10:50 pm and the intended arrival time was 11pm. so we were on time. And I did not receive our car until 12:20 am, a delay of 1 hour and 25 minutes. I repeatedly called and left two voicemail messages. After around 30 minutes, I finally got through and was told to wait another 40 minutes before the call was abruptly ended.

The staff member who eventually met us was also rude and shouted, “You must have had a bad holiday.”

This service was confusing, poorly managed, and completely unacceptable. I expect this matter to be investigated and appropriate compensation considered for the significant delay, inconvenience, and unprofessional treatment my family experienced.

Your service is completely unacceptable. I expect this matter to be investigated and an appropriate response and compensation considered for the significant delay and inconvenience caused.

I wish I saw the reviews before using this firm. Atrocious customer service and appalling ability to manage the issues that are being caused by their incompetence. They are a sham of an organisation. Steer very clear. Their chosen service provider did not answer the phone after calling 28 times. I was disingenuously given a false name from the person representing Fly Compare Parking as ‘James’. Currently, applying through small claims court for incurred costs and reporting to London Gatwick Airport Complaints Procedure.

Very Poor Experience

I would not recommend Flypark Compare based on my experience.

They appear to act as a middleman and pass the booking to a third-party parking company, and the service we received was extremely disappointing.

We were charged £20 for entry/exit at Stansted, yet we were dropped off outside the hotel in an area where there was no parking charge.

More concerning, our car appeared to be used to transport other customers to and from the parking area. I was not expecting my vehicle to be used in this way.

Communication was also very poor. They were slow to answer calls/messages, and the waiting time to be collected was around 30–45 minutes.

For the amount charged, I expected a professional, reliable parking service—not long waits, unexpected additional charges and my vehicle apparently being used to transport other passengers.

Customers should be clearly told who will actually be looking after their vehicle, exactly what additional charges apply, and whether their car may be driven for purposes other than parking it.

I would not use this service again. They don't worth even a star.

DO NOT USE. If i could give zero stars i would. Drop off location info wrong - spent 30’mins locating correct area. Very hard to understand the person when you phone. Have to pay additional £8 for the car collector to leave car park. On return it took over 2 hours from notifying them of our return to car being delivered to us. Numerous phone calls to them - constantly told it was 2 mins away. When car finally arrived driver told us he was only told 10 mins prior. Total sham of a company.

Avoid avoid avoid trust me, book a taxi to and from Gatwick, this company is run by cowboys who think they’re above legal action, damage to velar bod with hands of lawyers luckily for us in the family, photos of damage, excessive mileage abuse and diesel used, over charges on car park tickets to exit car park, mobile number too scared to answer it as they are aware the scam they’re running, also reported to the bbc scam investigators team

Booked airport parking through this comparison site, which connected me to Sapphire Parking at Gatwick. My car was not returned on collection — I was left waiting over 3 hours before being told to get an Uber home. Days later, still no car.

When I complained to Fly Park Compare directly, they said they’re “exclusively a comparison website” with no responsibility for the parking provider, and told me to deal with Sapphire directly. Worth noting: the person who replied on behalf of Fly Park Compare shares a name with someone who also responded to my complaint to Sapphire Parking directly — make of that what you will.

If you’re comparing prices here, be aware that if anything goes wrong, you’ll get zero support and be passed straight back to a provider that may not even respond to you. Avoid.

Terrible experience echoed by all the reviews here which I found too late. Never again!

FLY PARK COMPARE SOLD ME A “MEET AND GREET” SERVICE THAT LEFT MY TESLA KEY ON A TYRE

I booked and paid Fly Park Compare £74.45 for Gatwick Meet and Greet parking. Its confirmation named Quality Parking Gatwick as the service provider and stated elsewhere that the service was provided by Sapphire Parking Ltd.

The operator was approximately 30 minutes late collecting our car, despite being called 30 minutes before our booked 5:00am drop-off.

On our return, the experience became a serious security concern. We were directed by telephone to the Red Car Park, contradicting the written instructions specifying Orange Car Park 3, Level 4. We walked there at around 1:00am with our 10-year-old child, found nobody and then could not reach the company because our calls went to voicemail.

Our Tesla was eventually left in the Orange Car Park with no driver present. Instead of returning the key securely in person, somebody left it on one of the car’s tyres in a public airport car park.

For approximately 13 minutes after the vehicle arrived, we could neither locate the key nor contact the provider. Only after an unknown number called were we told where it had been left. Anyone discovering that key could potentially have accessed and driven away our vehicle.

Fly Park Compare sold and took payment for this service. Whatever contractual arrangements exist behind the scenes, this was the operator presented to me through its booking platform.

Based on this experience, I would never book through Fly Park Compare again. Customers should research the actual operator independently and use only companies appearing on Gatwick Airport’s approved-operator list.

Absolutely disgraceful. An absolute shambles of a “company” if you can call it that.
Had to pay £16 extra as all they make you enter the carpark just to drive your car to a compound out of the airport. No one greets you, you have to call them and they eventually turn up.
The worst part was the 1h15m wait once we got back to the car park to collect the car. The guy on the phone was extremely rude, got told to wait around in 3 separate areas and then got a call to say my car had been dumped in a disabled bay in a different car park with the key on the wheel.
Disgrace.

⚠️ WARNING TO ANYONE USING GATWICK MEET & GREET PARKING: PLEASE READ THIS BEFORE HANDING OVER YOUR CAR.

I would never use this service again, and I strongly recommend that anyone considering it does their research very carefully before handing over their vehicle.

I booked a Meet & Greet parking service through Fly Park Compare at Gatwick Airport.

My booking confirmation clearly stated Quality Parking Gatwick as the service provider and provided the telephone number 07563 870088.

Unfortunately, while my car was in the parking operator’s custody, a major fire occurred at the parking facility at Caldyne Business Park, Rowfant, on 22 August 2026, involving a large number of vehicles. The incident is being investigated by Sussex Police.

My car was supposed to be returned to me on 27 August 2026 at 12:30, but I was unable to collect it.

What has been particularly frustrating is the lack of clear and direct communication. I have contacted the relevant parties and even contacted Sussex Police myself. The police advised me to deal directly with the parking company regarding my vehicle.

I still need clear confirmation of exactly where my vehicle is, what condition it is in, and when I can collect it.

This is someone’s personal property and, in my case, a valuable Mercedes. When you hand your car over to a professional parking company, you expect it to be properly looked after and, most importantly, you expect clear communication if something goes seriously wrong.

My biggest warning to anyone considering this service: before handing over your car, make absolutely sure you know which legal company is actually taking custody of your vehicle, where the vehicle will be stored, and what insurance covers your car while it is in their possession.

I would not recommend this service based on my experience. Leaving your car with a parking company should not result in this level of uncertainty and stress.

Think very carefully before putting your vehicle at risk. There are plenty of parking options around Gatwick — I would personally choose a provider with a clearly identifiable operator, transparent insurance arrangements and much better communication.

1 star. Extremely disappointing experience.

Extremely Poor Service – Over an Hour Wait Both Ways

I would not recommend Fly Park Compare based on my experience at Gatwick Airport.

When we arrived to drop our car off before our holiday, we were instructed to meet at Orange Car Park 3, Level 4. We then waited over an hour for someone to actually come and collect the car.

What was even more concerning was that when we arrived, there was already a long queue of people in the car park complaining that they had been waiting ages for their cars to be picked up or dropped off. People were clearly frustrated, and it quickly became obvious that the delays weren’t just affecting us.

This is supposed to be a convenient airport parking service, yet we were left standing around worrying about getting to our flight on time.

Unfortunately, the return journey was no better. Having already experienced the problems on departure, I deliberately called them as soon as our plane landed to give them plenty of notice and hopefully avoid another long wait.

Low and behold, we ended up standing in the same Orange Car Park 3, Level 4 for over an hour AGAIN, waiting for our car to be returned so we could finally go home.

After a long journey, collecting luggage and making our way through the airport, the last thing anyone wants is to spend another hour standing in a car park waiting for their vehicle, especially when they have called well in advance.

Waiting over an hour once could perhaps be put down to an unfortunate delay. Waiting over an hour on both drop-off AND collection, while also seeing numerous other customers experiencing exactly the same problem, suggests a serious issue with how this service is being managed.

The whole reason for paying for this type of airport parking service is convenience and peace of mind. Instead, it added unnecessary stress and significant delays at both ends of our holiday.

Very disappointing and definitely not the service we paid for. Based on our experience, I would not use Fly Park Compare again and would strongly advise anyone considering booking them at Gatwick to think twice.

Horrendous. Do not use. They are not an approved provider. They take your money, then do not answer the phone, no one there to hand a key to. Also do not use any linked supposed parking company - Quality Parking/Sapphire etc, also not approved. You just get fobbed off and told to wait - IF you actually get someone yo answer your call!, but then you’d miss your flight.
In the end I left my car and paid the fee (otherwise I could have missed my flight) and now need to try to claim all that back. But I met LOADS of other people in the same situation - people being told to leave their key on the wheel, then the key going missing but the car had not been moved. People waiting over 2 hours - one person 48 hours - to get the key to their car back. VERY young looking men in some cases being sent to eventually hand keys back. Cars damaged, belongings stolen. Only use Gatwick-approved providers or catch the train!
Fly Park Compare sold me the service and that makes the company accountable for the lack of service delivered - don’t be fobbed off by ‘we’re just the comparison company’. They’re not they’re the broker.

I used the Gatwick car park.
The reception area was full of pot holes and was very muddy, the office was a ramshackle shed which was extremely disorganised.
I spent my holiday suffering from anxiety about what state my car would be in on my return.
I had to wait ages for the transport to pick us up at the number 6 pick up point at Gatwick Airport and my car was filthy when we picked it up.
Will never use this firm again!

ABSOLUTELY APPALLING COMPANY -
. Very unprofessional men
. Drop of man, dropped keys into hand and dropped ticket for me to pay and walked off
. Had to wait an hour before car arrived back
. A lot of mileage added to my car, so clearly way off site
. Would not recommend this company EVER
. Extra charges needed to be paid at drop off and pick up

These guys are cowboys. Drop off was fine although nothing in small print about customer paying car park costs. Return I couldn’t get through. Eventually did and was told it would be 45 minutes. It’s now been over an hour and I can’t get through and not responding to text messages. DO NOT BOOK WITH THIS COMPANY.

A very unpleasant experience. The staff were rude, dishonest and caused a great deal of stress by being disorganised and chaotic instructions. On arrival, the staff member wasn’t at the specified location and demanded cash, different to the charges mentioned on the website.
In return, it took over an hour for the car to be delivered and was then brought to the wrong terminal. Very rude & uncommunicative staff

Please do not leave your car with this company. I had my family and children with me, and they made us suffer for hours. We were treated terribly, insulted, threatened, and told they would not give our car back. Absolutely unacceptable.

Car was not available to collect. Promised it would be returned within 30 mins, it didn’t arrive. Chased again and told 20mins. Still didn’t arrive then they refused to pick up calls. Took two hours to get the car after the booked collection time.
DO NOT USE THIS COMPANY.
Even the staff at Heathrow said that they always get complaints and even the Heathrow police won’t get involved as it doesn’t make any difference…!!!
STAY AWAY FROM THIS COMPANY.

Review

My overall experience was extremely poor. Booking the car itself was easy, so I have no issue with that part. However, the customer service and the condition of the car were very disappointing.

When I called beforehand to ask for some details, the gentleman I spoke to on the phone came across as extremely rude. When I arrived at the airport, I was also asked to drop the car at his location, which I declined.

Before handing the car over, I took a full video of the vehicle to document its condition. When I returned from my trip, I called to let them know I had landed, as requested, and was told to call again once I had collected my bags. I did exactly that, only to be left waiting around 25 minutes. Again, the attitude and tone were extremely rude.

When I finally collected the car, I unfortunately did not check it properly because I was exhausted. The car was also extremely dirty, despite me returning it in a fully cleaned condition.

The following morning, I checked the car properly and discovered some very bad scratches on my brand-new car. I immediately called to explain what had happened, but unfortunately the person I spoke to was extremely dismissive and did not seem interested in listening to my concerns.

I accept that I should have checked the car more thoroughly at the point of collection, and I take responsibility for that. However, given that I had documented the car before handing it over and raised the issue as soon as I noticed the damage, I expected a much more professional and helpful response.

Sadly, based on my experience, I would not recommend this company. The customer service was poor from start to finish, and the way my complaint was handled made the whole experience even worse. Please think twice before booking with them.