foam4u レビュー 

382
•
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... もっと見る

企業が回答しました

5つ星のうち5の評価

I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who as... もっと見る

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5つ星のうち4の評価

Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transporta... もっと見る

企業が回答しました

企業情報

  1. 住まい・ガーデニング

当該企業による記述

We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

382件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(382)

過去12か月のレビュー数: 12件

レビューを書く
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5つ星のうち5の評価

Window seat cushion

Item purchased - window seat cushion
The tools on the online shop allowed me to select the cushion shape I needed, and use my measurements for a perfect fit. The cushion arrived on time. It was exactly what I had asked for, and it was very well made. Thank you I would definitely use again.

2025年2月3日
自発的なレビュー
5つ星のうち5の評価

Easy to order

Easy to order. Fantastic customer service and an amazing product. My sofa foam insert was so good, I ordered two more.

2025年1月3日
5つ星のうち3の評価

Good quality foam.

Good quality foam.

Delivery charge of almost £10 seemed a lot especially when foam took around 10 days to arrive. I thought that as it was simply a sheet rather than cutting to specifications it would be a bit quicker.

2024年12月30日
foam4u ロゴ

foam4u からの回答

Customer placed order on 30th Dec during our Xmas shutdown. We returned after xmas on the 6th Jan and dispatched the order within the lead time

Thanks for taking the time to review Sorry not to have met your delivery expectations

5つ星のうち4の評価

Great quality memory foam

Great quality memory foam toppers and I like the ‘bamboo like’, Tencel, covers on memory foam pillows. We also ordered some of the extra filling to give some older cushions a boost, with a good result. Nice to be using cut offs that would have gone to landfill otherwise - a good ethos. I also ordered some made to measure items for my wheelchair, which were better than the foam cushions you buy in the shop.

Do remember that this company has longer lead time than maybe expected - they do state their lead times on their website. Worth the wait though and some things came quicker than expected, which was lovely.

A website tweak suggestion - on the ‘memory foam cut to size’ page, make it clear which covers are zipped and which are elasticated - it would be really helpful.

Owner, Mark, was really helpful when I telephoned a few months ago to discuss disability/mattress related issues/requirements. As such, I am now looking to order the air flow mattress from this company and have made some additional enquires about it and I am waiting to hear back, before placing my next order with Foam4u.

A great little company - don’t hesitate to place your order.

2024年10月28日
foam4u ロゴ

foam4u からの回答

Thank you for the review I’ve not checked the email after 4pm today I’ll check in the AM

5つ星のうち5の評価

Brilliant customer service.

I purchased four replacement foam seat cushions for my sofa. When they arrived I realised I would not be able to fit them into the cushion covers. I contacted the company again and they advised sending them back along with the covers and they would fit them for me. I was fully expecting a charge but they did it free of charge. Wonderful customer service and I would not hesitate to recommend them in the future.

2025年1月22日
自発的なレビュー
foam4u ロゴ

foam4u からの回答

Thanks for the review We always want to help customers and a 5star review make it all worth while

5つ星のうち1の評価

STOP SENDING ME UNSOLICITED EMAILS!

Last year I got in contact with this company for a quote. Ever since I have received unsolicited email from them, despite the fact that I got in contact and asked them to stop emailing me.
Their emails have no UNSUBSCRIBE link, which is illegal in the UK, so it's an absolute nightmare to try to get them to stop sending emails that I have absolutely no interest in - and since they won't stop sending emails, I will NEVER buy anything from them in the future in any case.

Worse, their response to this review is a perfect illustration of how disingenuous they are. Today, they can expect to hear from me with a copy of their quote which they deny sending... if I can ever find an email address by which they can be contacted!! I object, on top of everything to be called a liar by someone in an effort to have my review removed from this site.

What are you doing sending unsolicited, pushy marketing emails from a "NoReply...' email address, WITHOUT ANY MEANS OF UNSUBSCRIBING???

Thus, I repeat, I recommend all to have nothing to do with this company if you don't want to receive unsolicited marketing emails from them forever more, with no means of stopping them.

2025年1月20日
自発的なレビュー
foam4u ロゴ

foam4u からの回答

Thank you for bringing this to my attention

Please forward to me at md@thefoamshop.co.uk the emails you’ve received if you would
As you can see we are rated excellent by Trustpilot We pride our self on keeping to high standards of customer service


We did change our email server a while ago so there may be a glitch in the system preventing you from unsubscribing however our emails are generaly limited to processing customer orders

If you could assist me I’ll look at it for you to prevent any further upset

Mark Harris
Managing Director

Update :

We can’t find a quote for Lewis so any help would be great fully received

Update :

This customer has now provided us with the information to properly investigate this matter. For the avoidance of doubt We previously said we could not find the quote we have found the now been able to find the quote given back in 2023


Update :

We have now identified the glitch in the system and have resolved it for the customer

5つ星のうち5の評価

Form4U

Friend recommended Form4U.
I am very impressed with the new cushions looks amazing, great price and professional service.

2024年11月27日
5つ星のうち5の評価

excellent company

I ordered a special size of foam for my sofa as I use it as my bed and I am delighted with it. It fits perfectly, never slips off and it is really comfortable. I would recommend this company with no hesitation. I think it was about 10 days delivery and the foam is excellent quality

2024年11月25日
5つ星のうち1の評価

Got it without proper packing

Got it without proper packing
Full wet

2024年11月23日
foam4u ロゴ

foam4u からの回答

A 1 star review is a very rare occurrence for us

I’ll check in to this The customer ordered a memory foam product they are normaly packed in plastic and boxed

I’ll check to see if this customer complained via our customer service complaints procedure to check we dealt with this correctly


Customer ordered in Nov Reviewed on 4th Jan

We would ask all customer to use our complaints procedure so we can help as on the face of it we may have had some recourse to the carrier if the product was wet when received

5つ星のうち5の評価

great for couch cushion refill

I used the couch cushion refill service, so they sent me a return bag, I washed the couch covers and sent them off. After a day, they rang me to confirm size of arm to arm measurements and then made the new cushions and inserted them into the covers. they arrived back a few days later and they are amazing - like a brand new couch. I'm very impressed - this is such a good service and so quick.

2024年10月26日
foam4u ロゴ

foam4u からの回答

Thank you, we try our very best.It’s nice to be appreciated

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