Foreman Homes Ltd レビュー 

Our last home was lovely but was 100 years old and came with many older house ‘issues’. Deciding to move to be closer to our grandchildren and have an enclosed garden for our 2 cats we thought about purchasing a new build property. This turned out to be the best decision we could of made. We approached Claire in Sales who was extremely helpful and knowledgable. She showed numerous potential properties, explained all the differences between the available properties and had infinite patience and helpful suggestions with our decision making on interior choices. I could not have appreciated her skill and understanding more. Due to 3rd party circumstances, we were unable to move in as soon as we’d hoped, but understanding things sometimes happen, we moved into rented accommodation nearby. We were offered the chance to move in on a generator and we jumped at the chance.
In March, we were given a moving in date of 19th May by the Build Manager James who ensured the house was completed and ready to be occupied as advised. We collected the keys in the morning of 19th May and moved into our new home that day.
First impressions of the property itself were amazing and after 2 weeks they remain so. The staff have been exemplary and despite the obvious element of them building new homes around our house they actually go out of their way to be helpful.
Kev is very helpful and regularly asks if there is anything he can do. We very much appreciate his presence.
Of course we’ve pointed out a couple of minor issues that needed rectifying, (always snags on a new build) but these were dealt with efficiently and effectively.
Assistant Site Manager Dom has overseen these issues and ensured any of our concerns have been looked at and speedily rectified. He even ensured our front and back lawns was watered in this current spell of good weather.

I can honestly say whole heartedly that buying a new build house from Foreman homes is turning into the best move we have ever made and highly recommend them.

Stephanie Langley and Keith were amazing and super helpful. I really appreciate their support and would like to thank them. The reply to any query was very prompt.

I appreciate their thoughts and actions. Keith and Stephanie has definitely walked an extra mile to support us. In simple words SUPERSTARS.

Since placing our reservation fee down in January, we had brilliant contact from Steph throughout the build process and loved receiving photo updates of the house regularly. Steph was always and still is, at the end of the phone if we have any queries. She has been great and really helped to make this process run smoothly.
We have now fully moved in and love our new home, don't get me wrong we have a snag list but that is to be expected and Foreman homes have been great at ticking some of these snags off already. Keith, site manager, is really helpful and knowledgeable. We find him friendly and always there to run through items with us if needed.
Overall, we are really happy with our new build especially when you look at other new build companies around and see the difference.

Dawn and the team at Selborne Park have been amazing!! Communication leading up to the move was fantastic and Dawn did everything to make the move as easy as possible. As usual we had some snagging (no major issues) when we moved in and the site team have been great on carrying out the repairs in a collaborative manner. Our experience with the customer care team has also been very positive so far.

Dawn and the team at Selborne Park have been fantastic from start to finish. They made what was a long process feel really smooth and pleasurable. Naturally as with any new builds we have had some snagging issues, but being honest nothing critical, and we are working through these collaboratively. Highly recommend.

We recently purchased a brand new home from FH. The experience from reservation to seeing the house being built from ground up to moved in, being looked after by the on-site team and customer service team after 28days. The whole experience was fantastic to us.
Must say a big “thank you” to the sales lady Stephanie, site assistant manager Billy who have gone above and beyond to help us during the purchase process and post move-in small snagging issues. Also thanks to Sophie in CS team who always responds in a timely manner.
We will definitely recommend Foreman Home. One of our friend also purchased an 4 bed property in a different site, who also quite pleased with their home.
Michelle

We recently bought our house from Foreman Homes and are very pleased with how everything went. We have felt supported through the whole process and even after we moved in. As expected with a new house, there were a few issues but they have always been quick in responding whenever we have raised a concern. Overall very pleased and a special thank you to Dawn and Ben, who have been great with us.

Our foreman’s sales advisor Dawn Ashfield, has gone above and beyond to help us. Been great a keeping us updated with what’s been going on with our new home.
Once we moved in the aftercare team have also been fantastic!

I am really happy with my property and the support I have been provided. I had a few snagging issues but so far everything has been sorted. In particular Anita Hewlett and Tom have provided me a lot of help and assistance and have just been great.

Purchasing our house from the beginning was difficult and communication was poor.

Since moving in we have had over 300 problems and have been fobbed off so many times.
We have a potential beam drop in our hallway which they have skimmed over and our bedroom floor is so creaky it’s awful.
Not to mention the poor finish on the house in general.

We even had a hole in the ceiling when we moved in.

I found the sales lady extremely pleasant and helpful to deal with from reserving my house to completion. I have to say I love my new house and my experience has been amazing! Thanks Foreman Homes :)

I used to be an estate agent and used to look at snags for new builds. . What that means is I go around new houses and find faults. I’ve been searching for my own new build to buy and one of the first properties I saw was a foreman home.

Well. What can I say. I have tons of photos showing little snags. Doors not shutting. Paintwork being indescribable! I saw massive holes. Parts of things weren’t painted properly and remember guys. This was their show home!!! This was the one that was meant to have the ‘wow’ factor. But they couldn’t even get that right. The build quality of the Show home was so bad. I wouldn’t ever recommend even walking round one. Let alone buying one.

Now this was my job. So I can completely understand why people miss this. I urge people to get on your hands and knees. Looks under cupboards. Look under flooring. Take a spirit level if possible and check the walls. Check the floor. I saw glue on the walls and bathroom sink! If you can get up into the loft. Check the outside walls. Go and see if you can find previously built houses and knock on the doors. Explains you’re looking to buy one in a different area and are they happy with theirs. Guarantee most people will be incredibly truthful and won’t deceive you. Don’t rely on the sales team as they will tell you everything you want to hear.

All in all as a professional. I would highly recommend that you search for hours. Check under the boilers. Check under sinks. Lay on the floor and look at all angles. This will help find all these things

When I explained to the sales lady what I do and what I found. She didn’t care. She was highly annoyed that I’d shown her these faults and wouldn’t even look at my photos.

I would also recommend that if people are having a problem then hire a company who does what I did and they can help fight your corner.

Good luck to all!

Absolutely awful experience with our new build. When reserving the plot we questioned the colours and brickwork style as the houses that had already been built were one style and the brochure was another. We were categorically told the house would be built the same as the ones already built on site… but you’ve guessed it it wasn’t!

When making a complaint through the customer care process we were met with a rude and obnoxious Sales Manager. Sending rude emails a day before Christmas as she left for Christmas ruining our Christmas with the way we were being treated. Several emails and not one acknowledgement of our complaint. Disgusting process. Then when escalating, a generic email back from the ‘executives’ of this company. I’ve challenged and challenged twice, I’m yet to receive a response to my challenge.

I urge people to think twice before dealing with this company. They say what they want you to hear to get you to sign and when something isn’t right they’re rude. Not replying or acknowledging an email challenge is as rude as the customer care process that was seriously incorrect in everything they stated.

*** Updated based on Foreman Homes Response ***

As I’ve already explained there wasn’t an option to rescind the contract. My house was sold in order to purchase the new house the was missold to us. The contract exchange on the sale had happened and we were in a position whereby we would not have been able to move in. You just don’t seem to understand the complaint or issue and I still have not received a grown up response via phone to discuss this accordingly. Your behaviour as an established company is absolute awful.

Horrible. Bunch of crooks. New build home with mold coming out the walls and skirting board destroying our belongings and furniture.

Misaligned doors, flooring needed to be replaced on the first day we moved in! Drainage issues from day one. We bought at Hammerly Farm, our neighbors also having a terrible experience - reported to the LABC and starting legal action against them. Look forward to seeing you in court. Avoid these lot.

Foreman homes have been absolutely fab from start to finish. I would like to give a big huge shout out to Dawn Ashfield in the sales team. She has been fantastic and was there every step of the way to purchasing our new first home. Dawn was always there on hand for any help or advice. Big massive thank you. The foreman home builders have also been very helpful and shout out to Kevin. Highly recommend.

put a deposit of £1000 for Hammerley farm Plot 17. Pulled out on Good Friday.
I had numerous issues with the parking layby ( my allocated space) no where to safely exit or enter my vehicle only road. Lamposts appeared in the garden. Told they would move it to the opposite pavement only to find it less than a foot away from my front windows. Not prepared to move it. Friend who is a bricky highlighted poor workmanship on the build.
Shoddy pointing at the rear. 3 rows of bricks ,(kitchen window )above the soldier bricks have been removed and stuffed back in. All uneven and rubbish pointing ( clearly something was wrong with the build or didn't meet building standards.
Told the brickwork had been dealt with only to find a different coloured pointing mortar had been smaredover the original poor pointing. This can be seen clearly from a far.
When I said I would get a survey done I was advised that it had the building warranty which can cover any defaults.
Overall I was told it's only cosmetic issues.
Something I wouldn't expect on a new build. Asked as a gesture of good will to refund my deposit but this has been refused.
The companies Ethos isn't worth the website it's written on. They don't give a fig about their reputation or their customers.

Quick summary - we love our new home because of where we live and the community is lovely, however we will never buy a new build from Foreman homes again. Here’s why…

We reserved our new home with Foreman homes in June and were very excited to buy our first home, however by the time we completed we were already exhausted and blissfully unaware of all the frustrations yet to come. We were told we should be in around the end of July as they wanted to exchange within 30 days. With this in mind we gave our notice on our flat we were renting to move out mid August and quit our jobs as we were moving from London to Hampshire. Foreman Homes and their solicitors are painful, taking forever to answer some queries and just not answering others at all. The day before we were due to exchange, Foreman’s solicitors changed our contract, however did not actually send us the revised contract for another 4 days (initially sending the wrong one). This delayed completion even further as they insist on a minimum of 3 weeks between exchange and completion (other new build developments allow this on the same day!). When we tried to keep to our original completion date as they had delayed exchange and we were staying on a friends couch, they were rude and unhelpful. We ended up moving in mid-September, not July!

Prior to completion, we had a ‘home demonstration’ where we were allowed to look around our new home and were ‘showed how it worked’. A complete waste of time as Joe, the man doing the demonstration, didn’t have a clue about the things we wanted to know like how the solar panels work, how to turn off the gas, where the water meter was, but was able to show us how to turn on the shower and hob. We started to pick up things then like the absolutely terrible paintwork throughout the house (gloss work covered in emulsion, runs of paint down the doors, areas not even painted at all), however were told that we had to stand in the middle of the room and if we couldn’t see a defect from there then it wasn’t an issue. We were told we were not allowed to snag until we had moved in (however now moved in have been told we’ve been living in it so won’t be able to tell the difference between general use from us and poor work from them). There was lots of glaringly obvious issues, for example a 5cm chunk off of the work surface in the utility however were told this was just wear and tear as it was a show home.

The week we moved in our garage/utility flooded. There was a good inch of water covering the entire garage, soaking everything inside including furniture we had just bought. The site manager was great and came straight away to clear out the garage and resolve the issue of a blocked mains drain running the length of the street. However, we later found out from neighbours it had flooded prior to us moving in as well so this was already a known issue that they had not resolved. Nearly 2 months on and our garage is still smelly, mouldy and waiting to be sorted. Other neighbours have had issues with leaks in their garages and were told they aren’t supposed to be watertight as they are only meant to be used for storing a car in (another comment from Joe). A floored argument seeing as it doubles as a utility room at the back.

Part of our negotiation of buying the house was that Foreman Homes would properly prepare and turf the rear garden (a point we were very clear on). If you are considering having them do this, just don’t. It is incredibly uneven, neighbours have told us it was laid on top of rotavated rubble, brambles and tree roots. Now its been raining lots its very boggy and doesn’t drain properly, it is stoney… the list is endless!

Since moving in, they have managed to sort some things.. a new bathroom floor as the first was laid wonky, new tiles as some had been cracked and just left, new outside tap as it was constantly leaking, however the list remains long. Going by what we’ve been told by neighbours, the wait to get it all sorted will certainly be even longer (if it even gets sorted at all).
To be continued …..