We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... もっと見る
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Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... もっと見る
企業が回答しました
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... もっと見る
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4.8
優良
304件のレビュー
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Frozen Brothers からの回答
We're delighted everything went smoothly and truly appreciate your kind words.
Frozen Brothers からの回答
We're delighted to hear about your positive experience.
Great service excellent customer…
Great service excellent customer relations by Rob. Very helpful
2026年9月12日
自発的なレビュー
Frozen Brothers からの回答
Many thanks for your feedback. We're pleased to hear you had such a positive experience and will share your comments with Rob.
Speed and friendly
2026年9月11日
自発的なレビュー
Frozen Brothers からの回答
Many thanks for your feedback. We're delighted to hear everything went well.
Frozen Brothers からの回答
Thank you! It's great to hear you had a positive experience.
Ryan was great help
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
2026年9月8日
自発的なレビュー
Frozen Brothers からの回答
Thank you so much for your kind words. We're really pleased to hear everything went so well and truly appreciate you taking the time to share your experience with us.
No Comments
2026年9月2日
自発的なレビュー
Frozen Brothers からの回答
Thank you so much for your kind feedback. We're delighted to hear that!
Frozen Brothers からの回答
Thank you for your kind words. We'll be sure to pass them on.
Frozen Brothers からの回答
Many thanks for your feedback. It's always great to hear when our team delivers a professional service.
Service
Ashley H, engineer was professional and did explain what he was doing and carried out the work.
2026年8月26日
自発的なレビュー
Frozen Brothers からの回答
We're delighted to hear you had a positive experience with Ashley.
Frozen Brothers からの回答
We’re happy to hear that, thank you very much.
Very pleasant gentleman
Very pleasant gentleman, professional attitude & very helpful.
Excellent all round service.
2026年8月11日
自発的なレビュー
Frozen Brothers からの回答
Great to hear! Thanks for taking the time to leave a review.
Frozen Brothers からの回答
Thank you for the kind words. It's always great to hear when a problem has been resolved quickly.
Great service as usual from Ryan 😊
2026年8月17日
自発的なレビュー
Frozen Brothers からの回答
Ryan will be pleased to hear that, thank you!
Frozen Brothers からの回答
We're pleased to hear that. Thanks for your comment.
Frozen Brothers からの回答
We're pleased to hear that. Thank you for your feedback.
Mark was professional and polite and…
Mark was professional and polite and got the job done in great time - we are up and running for the day ahead. Great job Mark
2026年8月14日
自発的なレビュー
Frozen Brothers からの回答
We are very pleased to hear that everything was resolved promptly and that you're ready for business. I'll be sure to pass your comments on to Mark.
Martin and Tom - Dream Team
Martin and Tom attended site today to install a Tango Ice Blast machine, and I genuinely cannot praise these two gentlemen highly enough.
I’ll be completely honest — I haven’t always had the best experience with Frozen Brothers in the past, so I arrived at today’s installation with a few reservations. However, any doubts or concerns I may have had about the company, its people, or its service were completely and utterly put to bed by these two absolute superstars.
Throughout the day, Martin and Tom encountered obstacle after obstacle — many of which were, I have to admit, largely caused by my builders and me! Despite this, they demonstrated an extraordinary level of patience, professionalism and determination. Nothing was ever too much trouble, and every challenge was met with a genuine “we’ll find a way” attitude.
Their relentless perseverance and can-do approach is something I rarely see these days, and certainly not to this level. They could quite easily have become frustrated or simply said that certain things weren’t possible, but instead they just kept going, finding solutions and getting the job done.
And as if that wasn’t enough, Martin actually contacted me on his day off this morning just to check that everything was still working properly today. That, to me, says absolutely everything about the level of care and pride he takes in his work.
I genuinely cannot thank or applaud Martin and Tom enough for everything they did today. They worked incredibly hard, remained professional throughout, and somehow managed to do the whole thing with nothing but smiles, good humour and positivity.
I sincerely hope they both get to see this review — and, more importantly, I really hope the senior management team at Frozen Brothers see it too.
Martin and Tom are an absolute credit to your company. People like these two are exactly what customer service should be about: knowledgeable, hardworking, determined, personable and genuinely committed to getting the job right.
If every team worked like these two, every customer would be delighted.
Thank you, Martin and Tom. Absolutely outstanding.
2026年8月7日
自発的なレビュー
Frozen Brothers からの回答
Thank you for taking the time to share your experience with us.
We truly appreciate you letting us know about the installation and the positive impression Martin and Tom made. Feedback such as yours is incredibly valuable and will be shared with both of them, as well as with our management team.
Thank you again for your kind words. We are grateful for the opportunity to support your business.
Ik type iets in Nederlands en ze…
Ik type iets in Nederlands en ze schijven iets in Duits terug.
Waarom?
Ik kan geen Duits lezen.
Na lang heen aan weer gebeld te hebben zijn we uiteindelijk wel heel goed geholpen.
2026年7月28日
自発的なレビュー
Frozen Brothers からの回答
Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen.
Het spijt ons te horen over uw ervaring. We zouden graag de gelegenheid krijgen om dit verder te onderzoeken en beter te begrijpen wat er precies is gebeurd.
Wilt u contact met ons opnemen via customerservice.nl@frozenbrothers.com onder vermelding van referentienummer #255866? Ons team bekijkt uw melding graag en zal de kwestie zorgvuldig onderzoeken.
De situatie die u beschrijft is voor ons ongebruikelijk. Uw feedback helpt ons te achterhalen wat er is misgegaan, zodat we waar nodig passende maatregelen kunnen nemen.
Hartelijk dank voor uw medewerking. We zien uw reactie graag tegemoet.
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