Furniture Village - Orpington レビュー 

Excellent experience. A proper conversation and understanding of what would work best for me. No pressure and given all the time needed to shortlist my options. Result: A decision not just to window shop but placed an order. Commitment to buy British was a strong one for me.

Furniture village is the best place to buy most items the shop the person who serves us is very friendly and nice helpful thanks

The staff member - sorry forgot the name - on the first floor - was very polite and professional

I Purchased Dining Table set from Furniture village. I was very happy with the service. The sales assistant Barbara assisted me in deciding the purchase. She was very helpful and completed the transaction with ease.

Very friendly knowledgeable staff excellent

Kiran was professional as well as friendly. I did not had to repeat my concerns as he had all the information. He explained what will happen next. I have all ready have my appointment booked.

Very helpful salespeople hampered a little by minor issues with the computer system. However everything was double checked and checked again as we went through my order.

Michael Lawrence made our visit to you today excellent we got the sofas we wanted and an excellent service from a knowledgeable man thank you Michael

Rang in advance to ask about a certain chair - Steve was very helpful and suggested we pop in to see an example. Arrived just before store was closing but Steve was extremely helpful showing similar products and did not rush us. We bought the product comfortable that we had made the right choice.

The service we received today was excellent, Claire the nice young lady who dealt with our purchase was extremely polite and made us feel very welcome she offered my wife and I a drink and a cookie which was a nice touch and she was also very good at explaining everything to do with our purchase overall it was a great experience

Sales person excelcent @ very help full in our needs.

Abby was attentive and proactive, reaching out understand our needs. She recommended a design specialist which helped us visualise our space. The order process was smooth and not time consuming and we are very happy with our purchase

It was a very good experience in that we didn’t feel under any pressure to buy,or a time to decide by etc.
We were in the store for a long while as certain things couldn’t be decided,but felt at ease the whole time,and was even made a tea/coffee,
Your colleague Clare was so very helpful & was there when needed & left us at times to talk as we needed,she was very patient as we took a very long time,& showed & told us about every conceivable option etc.
She is a very good professional friendly knowledgeable asset for you.
So thank you Clare for all your patience & information you gave us,in making our purchase decision.

I had the worst experience ever at furniture village Orpington after paying £1900 for a three peace for our new home i was told it would be delivered on tuesday the9th then that got changer to Wednesday 10th June between 12.44pm and 3.44pm so i waited then they pushed the time to between 4.20pm and 4.35pm then at 4.35 i received another text the or der wont be delivered as planed that's after sending a text showing me the tracking of the delivery i then rung furniture village to be told they had nothing to do with the delivery company they dont have the furniture I got a phone call the next day from the manager at Orpington who said he didn't know anything so i said i wanted a refund so i could go somewhere else and buy my furniture as i wanted to move in as we were staying in a toby carvery then on Thursday the manager said he would ring me that evening or first thing Friday to let me know what was happening it is now the 13th and i have heard nothing from the company when i asked him why they had given them dates and not turned up he said it was a computer that sent the dates the they are not answering the phone so now we have no furniture and no money to buy another suite i so et looks like we have been ripped off i have never experienced any thing like this disgusting

Was greeted by the manager when I entered the store and told him exactly what I was after ( sofa with cushions I could swap and turn over ) was shown 3 that he had in store and bought one ! Goods arrived earlier than expected and delivered by two very helpful and courtesy men.

Helpful, friendly and patient service from Clare at the Orpington branch.

Staff were very friendly, polite and helpful. Will visit again.

Recommended to buy Gplan chair and 3 seater to replace our old furniture. More than our planned budget but was assured of the quality. Given delivery of 7-9 weeks. 20th March warehouse calls furniture ready for delivery 27th March. Arranged for old furniture to be disposed of on the 23rd. On 25th told chair not in warehouse but 3 seater would still be delivered. We agreed as we had no furniture. On the 27th 2 hours after a delivery slot 3 seater not coming as they couldn’t find it. Despite the showroom telling us to call with any issues did very little to help. Despite the warehouse assuring they would chase I had to call them with no solution. I emailed the owners no response.The same when I emailed Gplan. I emailed myexperience@funiturevillage initially they said they would forward to the manager at Orpington showroom. I knew I would not get a response and I didn’t. Eventually I got a single point of contact when the furniture was delivered on the 27th April the 3 seater had a technical fault. On the redelivery on 2nd May it came 2 hours after the delivery slot. I was offered what they described as a substantial discount for all the issues which worked out as 16% which I consider an insult.

Barbara amazing lady
Perfection
You need more Barabara in FV

Great service, didn’t feel pressured at all, unlike every other furniture store I have ever been in, I wasn’t immediately mobbed by every member of staff in the place. When we actually spoke to sales person they were very helpful and listened!! Would definitely go there again