Gage Diamonds レビュー 452

Wonderful customer service and item as described. I love this and will buy from again

Staff was great, very pleased with the service!

The overall ease of selecting exactly what you want is priceless

Ordered 2 watches July of 2022. (BTW just reporting now as I had to travel out of country for work, now returned)
Received empty boxes on arrival via FedEx.
Emailed company of the issue, and they just gave me the run around instead of providing replacement watches.
Back and forth email chain of at least 10+ messages. Ending with me following up 3 separate times with no response. Last advice they gave me was to file a complaint with Fedex which I did. Fedex advised they have a contract with this business and all complaints must come from them, not a customer.
I let them know that and they then asked for my case number I filed (again just to delay, maybe they thought I was kidding about filing)
Then that was last message, me providing case number and a screenshot.
After that is when I sent 3 more follow ups.
Nothing. No response. No more action from their end, which is not right and ridiculous.
Please help and thank you.

Everything was great! From the order to finance to the day it was delivered double the stars to 10 stars!!!

Very friendly and informative. They were ready to answer any questions that I had.

Loved every second of my experience.
They rushed the order so it would be delivered on my birthday. I will purchase from them again.

They were always very polite and great communicators!

Lauren Wenstrup helped me with my engagement diamond ring. She was very helpful and professional.

Made me and my senificant other the most beautiful ring and on time just like they said.....

Lauren was very helpful in finding the perfect diamond and ring. It turned out amazing. My now fiance can't stop staring at it and the way it glitters and shines way over exceeded my expectations.

Great company. Will be doing business with them for years to come !!

What a fantastic time had by all

Gage has been my jewelry partner from the beginning of my relationship with my wife. Engagement Ring, wedding band, anniversary gift, Vday and birthday. Great customer service from Lauren and the entire customer service team. They have been helpful guiding my experience and also making amazing recommendations. My jeweler of choice is Gage Diamond. Thank you.

If I could give zero stars I would. I received my ring on February the 28th after the jeweler needed extra time to ensure quality. Well on 03/16 not even three weeks later my center stone fell out and I’m missing an accent stone. Please do not waste your money. I have learned my lesson. I wish I could return it but I’m stuck with a two week and two day wedding set that is messed up. I should have followed my gut and cancelled my order.

EDIT. SHE STATES IT WAS SHIPPED IN THE 14 DAYS, BUT WHAT SHE DOES NOT SAY IS THAT I HAVE MESSAGES WHERE THEY STATED IT WOULD SHIP BY 02/24 AND CONFIRMED THIS ON 02/22. i GOT A MESSAGE AFTER 5PM ON 02/24 SAYING IT WOULD NOT SHIP BC THE JEWELER NEEDED MORE TIME TO ENSURE QUALITY. SEND ME THE LABEL, BUT I DON'T WANT THE RING BACK. MY WEDDING IS TOMORROW.

No biggie messages are getting the ring back any way. I messsages stating the ring would ship by 02/24. I followed up and it was confirmed. Your jeweler needed extra time for quality, yet the piece of crap messed up two weeks later. Thats great quality. The rings did not feel very heavy or sturdy to begin with. According to tracking the ring will be in your possession again tomorrow and I will keep letting people know about my expericence the fact that you guys never answser phones or messages. I tried to call to work it out the day it happened. No answer twice and could not even leave a messge bc the mailbox is full. I have even emailed and asked for a call. No one will call. I will leave a review with picture proof everywhere I can until I feel the issue is resolved. I even left one on the BBB website.

My ring is beautiful and although there were delays caused by casting it was worth the wait!

I had nothing but great experience working with Gage Diamonds, 💍. Miranda was one of the kindest and helpful sales I have ever worked with! I feel she did everything she could to keep me informed and calm the situation of the financing process, I have never done a deal like this especially finding y’all on marketplace. It one of the best experiences ever and definitely would recommend anyone to y’all! Thanks again Miranda for making my experience a pleasant one and getting the ring to me before my wife’s birthday!!

I’m so glad that I found Gage Diamonds. Even though we were in a different state it was so easy to design the ring and the communication was fantastic. The suggestions helped guide the process and the ring is STUNNING! My fiancée loves her ring and her coworkers can’t get enough. I look forward to working with Gage Diamonds again and will happily recommend them to anyone!

Phenomenal experience with this team! Great communication and urgency to meet a deadline that they did not have to! The entire team is absolutely amazing and my fiancé and I will be returning for our wedding bands. I will continue to do business with Gage Diamonds moving forward. My fiancé gets non stop compliments on her ring. Thank you team!!!