Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... ãã£ãšèŠã
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Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... ãã£ãšèŠã
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Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... ãã£ãšèŠã
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... ãã£ãšèŠã
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... ãã£ãšèŠã
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals. Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale. GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow. GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
1177 Avenue of the Americas, 10036, New York, ç±³åœ
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We love our gem lightbox! I helped us take better and more consistent photos of our jewelry 10x faster than anything else we have used. Plus taking video is a breeze! This was a great investment for us to help sell more of our pieces online :)

GemIQ - Headquarters ããã®åç
IMPRESSED!
While I've been using PicUp Media for several years now, recently I was blown away. There was a minor defect only in the jewelry sample photographed, believe it or not, out of a batch of 100+ units. What are the odds? When I received the retouched images, I thought the editing team made a mistake. When it came to my attention the defect was in the physical sample, I asked if it was possible to "fix" it digitally on the photograph. AND THEY DID!!! We didn't have to re-shoot, saving me time and money. Their work makes jewelry look impeccable and very high end. I'm a client for life! Thank you PicUp Media!!!

GemIQ - Headquarters ããã®åç
Picup Media is my go-to place for jewelry photo enhancements. They are fast, professional and extremely easy to work with. Their pricing is very fair and the results are always superb. Great company!

GemIQ - Headquarters ããã®åç
Great company have not only provided great product but have also been constantly updating and improving the product without requiring us to buy a complete new unit. If you need to take photos of Jewellery on a regular basis this is the product for you. Easy to use and great image quality.

GemIQ - Headquarters ããã®åç

GemIQ - Headquarters ããã®åç

GemIQ - Headquarters ããã®åç
The best on the market - backed up by a fantastic app and after sales service.
This is a product that takes away all the guesswork (and hard work) of shooting my jewellery. I've tried all manner of reflective boxes with spotlights, etc but this was certainly money well-spent.

GemIQ - Headquarters ããã®åç
Great product, best one on the market. Kind of pricey but worth it instead of having to pay jewelry photographers $10 per picture.

GemIQ - Headquarters ããã®åç
We bought our gemlightbox back in June 2018. We saw them at the annual jewelry show in Las Vegas. We had been eyeing different jewelry photography set ups for a couple years. We were still using an oldbox from the 90s. The ones we saw were complicated, expensive and made with cardboard. Not only is the box itself easy to use but the App for it, is SO easy. very user friendly! The staff is always courteous and helpful. I look forward to every update and every new accessory!

GemIQ - Headquarters ããã®åç
I had an issue with my Macro, and the Picup Media team quickly handled the issue. Excited to get using the Macro lightbox again.

GemIQ - Headquarters ããã®åç
The support is helpful and patient, and very knowledgeable.

GemIQ - Headquarters ããã®åç
What a fantastic Lightbox! It actually does everything it suppose to do. The team was also very helpful in getting me through the setup and with questions. Wish I had purchased this years ago rather than using my old setup. Thank you Marius!

GemIQ - Headquarters ããã®åç
We use it a lot for sterling jewelry, and it has paid for itself many time over, The sterling isn't har to capture but the brightness and cleanliness of vintage silver had been some issue before.. very happy with this.

GemIQ - Headquarters ããã®åç
Î did not see again so good support of services..is so direct response to my questions and so pleasant the employees there.I am glad I met your company and your support team!

GemIQ - Headquarters ããã®åç
Love this camera
Extremely easy to use
And excellent customer service.

GemIQ - Headquarters ããã®åç
Easy to use, great results, fair price. Good customer service. Arvind Vora, sde.no

GemIQ - Headquarters ããã®åç

GemIQ - Headquarters ããã®åç

GemIQ - Headquarters ããã®åç
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