Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... ãã£ãšèŠã
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Responds quickly to any queries or requests. Very helpful advice and guidance. Chelsea has been particularly helpful recently, helping me to manage a stressful situation.
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Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... ãã£ãšèŠã
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I am very pleased with the service and support I have received from General & Medical towards my health. So far, they have been attending to my needs.
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General & Medical House, Napier Place, PE2 6XN, Peterborough, è±åœ
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
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Helpful and friendly attitude.
Having had a problem uploading a document through their portal due to its format, Rachel was very helpful in finding a way round this so that a claim could proceed.
2026幎8æ4æ¥
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General & Medical ããã®åç
Thank you for taking the time to share your feedback. We're pleased Rachel was able to resolve the issue and ensure your claim could proceed. We appreciate your kind words.
Explained clearly what I needed to doâŠ
Explained clearly what I needed to do to progress my claim.
2026幎8æ3æ¥
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General & Medical ããã®åç
Thank you for your feedback. We're pleased to hear our team explained the next steps clearly and helped move your claim forward. We appreciate your review.
Rachel was able to solve all my issuesâŠ
Rachel was able to solve all my issues and was a wonderful help! Give her a raiseð
2026幎7æ31æ¥
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General & Medical ããã®åç
Thank you so much for your kind words! We're thrilled to hear Rachel was able to resolve all of your issues and provide such wonderful support. We'll be sure to pass along your feedback to herâit will mean a lot. We appreciate you taking the time to share your experience.
General & Medical ããã®åç
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel your experience didn't meet your expectations. We would welcome the opportunity to discuss the concerns you have raised. If you would like to speak with us, please call us on 0800 970 9442 or email info@generalandmedical.com, and we will be happy to help.
Dealt with efficiently and immediatelyâŠ
Dealt with efficiently and immediately resolved the queries. Even had a sense of humour.
2026幎7æ30æ¥
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General & Medical ããã®åç
Thank you for your kind review! We're delighted we could resolve your query quickly and efficiently. We really appreciate your feedback.
Sanum was helpful and professional inâŠ
Sanum was helpful and professional in dealing with my claim. Query was answered promptly and authorization number for procedure given after further information surrounding the matter was provided by me.
2026幎7æ3æ¥
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General & Medical ããã®åç
Thank you for your kind review! We're pleased to hear Sanum was helpful and professional, and that your query was resolved promptly. We appreciate your feedback.
Requesting a GP referral. When I finally got to see the GP it wasâŠ
When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldnât work or my computer but did on my phone. The timing of receiving the referral letter was very good.
2026幎7æ24æ¥
General & Medical ããã®åç
Thank you for your feedback. We're delighted your GP consultation was excellent and that your referral arrived promptly.
At policy renewal I was put in touchâŠ
At policy renewal I was put in touch with Rachel Woodman "Business Development Manager" who spent time thoroughly explaining renewal terms in plain English, and she also suggested alternative quotes to help lower premium increases. Rachel spent considerable time and effort to find alternatives for me and i commend her customer service patience and ability to communicate with me as 5 *. Thank You.
2026幎7æ22æ¥
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General & Medical ããã®åç
Thank you for your 5-star review! We're delighted Rachel was able to help make your renewal process clear and find the best options for you. We'll be sure to share your kind words with her.
polite and didn't hassle me
2026幎7æ23æ¥
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General & Medical ããã®åç
Thank you for your feedback. We're glad you found our team polite and that your experience was hassle-free.
Was able to answer and clarify allâŠ
Was able to answer and clarify all questions promptly and clearly
2026幎7æ22æ¥
General & Medical ããã®åç
Thank you for your positive feedback. We appreciate your comments and remain committed to providing clear, timely, and effective support.
Prompt & helpful response to query
Prompt & helpful response to query, with thanks
2026幎7æ21æ¥
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General & Medical ããã®åç
Thank you for your positive feedback. I'm glad the response was prompt and helpful in addressing your query. Your comments are appreciated, and we look forward to continuing to provide timely and useful support.
Very responsive and quick to reply
2026幎7æ15æ¥
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General & Medical ããã®åç
Thank you for your kind feedback. We're pleased to hear you found us responsive and quick to reply.
The promises on the website soundedâŠ
The promises on the website sounded reassuring, but my actual experience was the complete opposite. The claims process was slow, communication was frustrating, and getting clear answers felt almost impossible. Every step seemed to involve more delays instead of real progress, leaving me to chase updates repeatedly. When you're paying for private health insurance, you expect fast, reliable support during stressful situations, not endless waiting and uncertainty. The service I received never reflected the "People first" approach they advertise. I was left disappointed, unsupported, and questioning the value of paying for this policy. Based on my experience, I would not recommend General & Medical.
2026幎7æ1æ¥
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General & Medical ããã®åç
Thank you for taking the time to leave a review.
We take all feedback seriously; however, we are unable to identify you as a customer of General & Medical, and therefore cannot comment on the specific circumstances referred to in your review.
We are always keen to address genuine concerns and would welcome the opportunity to discuss the matter with you directly. Please contact us on 0800 970 9442 or email info@generalandmedical.com so that we can look into your concerns appropriately.
We value constructive feedback and remain committed to providing a high standard of service to our customers.
Clarity and Good Humour
Everyone in the team has been friendly, helpful and efficient. Sanum was outstanding as she had a difficult job to do in explaining the policy wording and underwriters' decision to me, which she did considerately and with clarity and gentle good humour, which helped a great deal.
2026幎7æ2æ¥
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General & Medical ããã®åç
Thank you for your kind feedback. We're pleased to hear you found our team friendly and helpful. We'll be sure to pass your lovely comments on to Sanum. She will be delighted to know her support made a difference.
We have nothing but praise for the careâŠ
We have nothing but praise for the care and support given to us by Sanum ,who has always been available to deal with and help with our concerns in the most caring and courteous fashion. We have been clients of General and Medical for over 27 years and have always found them to be most helpful and willing to go the extra mile,
2026幎7æ2æ¥
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General & Medical ããã®åç
Hi Stephen,
Thank you for your wonderful review and for your incredible loyalty over the past 27 years.
We're pleased to hear your kind words about Sanum. She will be delighted to know that her caring and dedicated approach has made such a positive difference. We look forward to continuing to support you whenever you need us.
Kind regards
Excellent customer service
Easy to contact, speedily put through to the person I needed to speak to. She was patient, incredibly helpful, friendly & my inquiry was dealt with efficiently & effectively very quickly to my full satisfaction.
2026幎7æ1æ¥
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General & Medical ããã®åç
Hi John,
Thank you for your lovely feedback! We're delighted to hear that you found it easy to get in touch with us and that your enquiry was handled quickly and efficiently. We truly appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Kind regards
I had to contact at a tough time andâŠ
I had to contact at a tough time and Rachel was so patient and helpful, explaining everything clearly to me and the steps I needed to take.
2026幎6æ24æ¥
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General & Medical ããã®åç
Hi Maria,
Thank you for taking the time to share your experience.
We're so pleased to hear that Rachael was able to support you during what we understand was a difficult time and make everything clear and easy to understand.
We'll be sure to pass on your kind words to her. Thank you again for your feedback!
Kind regards
The whole process of registering aâŠ
The whole process of registering a claim and ongoing coms and support has been brilliant. In a world of automated telephone support, AI bots and far off phone centres the service I have and continue to receive has been brilliant. Thank you.
2026幎6æ23æ¥
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General & Medical ããã®åç
Hi Lee,
Thank you for your lovely review.
We are delighted to hear that you've found the claims process, communication, and ongoing support to be so positive. Providing a personal, responsive service is something we take great pride in, especially at a time when many businesses rely heavily on automation.
Your feedback means a great deal to our team, and we're grateful for the opportunity to support you throughout your claim.
Thank you again for for taking the time to share your feedback.
Kind regards
Ethan excellent
Ethan - dealt with my query in record time - very helpful and very happy with the outcome.thank you .
2026幎6æ22æ¥
General & Medical ããã®åç
Hi,
Thank you for your wonderful review!
We're delighted to hear that Ethan was able to resolve your query so quickly and that you were happy with the outcome. We'll be sure to pass on your kind comments to him.
We really appreciate your feedback and thank you for choosing us!
Kind regards,
Carole was so patient with me
Carole was so patient with me. Getting me to where I needed to be in order to get the information I wanted. She was professional and friendly and calmed me down from my frustrated state. All around excellent service. Thank you!
2026幎6æ19æ¥
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General & Medical ããã®åç
Hi Joanne,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that Carole was able to provide the support and guidance you needed. Her patience, professionalism, and friendly approach are qualities we truly value, and we're glad she helped turn a frustrating situation into a positive experience. We'll be sure to share your feedback with her!
If you have any questions or need any support, please don't hesitate to get in touch - Carole and the rest of the team are always happy to help.
Kind regards
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