Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Responds quickly to any queries or requests. Very helpful advice and guidance. Chelsea has been particularly helpful recently, helping me to manage a stressful situation.
äŒæ¥ãåçããŸãã
Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I am very pleased with the service and support I have received from General & Medical towards my health. So far, they have been attending to my needs.
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Private Health Insurance Solutions.
é£çµ¡å
General & Medical House, Napier Place, PE2 6XN, Peterborough, è±åœ
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.3
åªè¯
418件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Responded quickly to claim form andâŠ
Responded quickly to claim form and answered questions readily. very helpful.
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Joanne,
Thank you for your feedback! We're glad we could respond quickly and help answer your questions throughout the claims process. We appreciate your kind words and are happy to hear you found our service helpful.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help!
Kind regards
Rachael is knowledgeable and friendly
Rachael is knowledgeable and friendly. Provided helpful answers to our questions.
2026幎5æ29æ¥
General & Medical ããã®åç
Hi Harry,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you found Rachel knowledgeable and friendly, and that she was able to provide helpful answers to your questions.
We'll be sure to share your kind comments with her!
If you have any questions or need any, please don't hesitate to get in touch - Rachel and the rest of the team are always happy to help
Kind Regards
Carole
Carole is amazing. Always so helpful when I personally am stressed over procedures
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Marion,
Thank you for taking the time to share your kind feedback about Carole with us!
We are so pleased to hear that she was able to offer helpful support, especially during a stressful time for you personally. We'll be sure to pass along your kind words to Carole, who we're sure will be thrilled to hear about the positive impact she's had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Carole and the rest of the team are always happy to help
Kind Regards
very helpful and reliable about callingâŠ
very helpful and reliable about calling back and getting things done
2026幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi,
Thank you for taking the time to share your feedback with us!
We're so pleased to hear that you had a positive experience and that you found the team to be helpful and reliable.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Constructive and helpful
The medical situation and claims have been complicated. It was all dealt with constructively and helpfully and with kindness and sensitivity. Greatly appreciated.
2026幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi J G,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our team to be helpful, kind and supportive throughout your experience.
Providing a caring and considerate service is very important to us, and your comments will be greatly appreciated by the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help
Kind Regards
My phone call today with Raechel wasâŠ
My phone call today with Raechel was very helpful, as I was worried about whether my request for a claim had arrived. She put my mind at rest
Thank you for your excellent service
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Anne,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Rachael was able to provide reassurance and support during your recent call.
We'll be sure to pass along your kind words to Rachael, who we're sure will be pleased to hear about the positive impact she had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always here to help.
Kind Regards
Dealing with health insurance companiesâŠ
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place!
One standout exception to the rule is Chelsea-Anne Walker, a wonderful Client Relations Team member at General & Medical. In all my many dealings with her she has gone above and beyond - she is thoughtful, careful and prompt and efficient. She has helped me hugely and I am very grateful. I can't commend her highly enough. Someone should give that woman a pay rise!
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Kate,
Thank you so much for taking the time to share your kind feedback about Chelsea with us!
We understand that when your health is a concern, dealing with insurance matters can sometimes feel overwhelming, so it is great to hear that Chelsea has been able to make the process easier and more reassuring.
We'll definitely make sure to share your kind words with Chelsea, who we're sure will be delighted to hear your comments.
If you have any questions or need any support, please don't hesitate to get in touch - Chelsea and the rest of the team are always happy to help.
Kind Regards
Rachel provides consistently excellentâŠ
Rachel provides consistently excellent care at general and medical healthcare. She is knowledgeable, attentive, and takes the time to listen and explain things clearly. Her calm and professional manner makes appointments comfortable and reassuring. I always feel well cared for and confident in the guidance she provides. Highly recommended.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi M Nicholls,
Thank you for taking the time to share your lovely feedback with us!
It's great to know that Rachael's calm and professional manner had a really positive impact on your experience with us, and that she made you feel comfortable and reassured.
We'll be sure to pass along your kind words to her, and we're sure she'll be thrilled!
If you have any questions or need support, please don't hesitate to get in touch - Rachael and the team are always happy to help
Kind Regards
Great Customer service
The agent that called, Ethan Hogan was very helpful and knowledgeable
2026幎5æ5æ¥
General & Medical ããã®åç
Hi Adewale,
Thank you for taking the time to share your kind feedback about Ethan with us!
We're delighted to hear that Ethan was able to provide such helpful and knowledgeable support throughout your experience. We'll be sure to pass your feedback on to him, as we know it will be greatly appreciated.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Ethan was amazing
Ethan was amazing. He reviewed my account and returned to me with a comprehensive explanation of my options, he did this in a very timely fashion.
He emailed the details to me and followed up with a phone call. He was polite and courteous and made me feel comfortable with my understanding of the cover available to me. Never once during my interactions with Ethan did I feel overwhelmed or undermined.
Ethan is a credit to General and Medical and I am grateful to him for his time and efforts.
2026幎4æ27æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi R Tustin,
Thank you for taking the time to share your lovely feedback about Ethan with us!
We're very pleased to hear that Ethan was able to provide a clear and comprehensive explanation of your options, and that this was delivered both promptly and in a way that supported your understanding.
It's especially encouraging to know that his approach, both email and follow-up call, helped you feel comfortable and well-informed, without feeling overwhelmed.
We'll be sure to pass on your kind words to Ethan, who we're sure will be delighted he made such a positive impact on your experience.
Kind Regards
Very helpful sales executive, Ethan
I found Ethan to be very helpful today on the phone and also in a pleasant follow up email.
He shows understanding, is not pushy and has a nice manner.
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Belinda,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Ethan was so helpful during your call and that his follow-up email was equally pleasant. It's great to know he provided support in a way that felt understanding and pressure-free. We'll be sure to pass your comments on to him - he'll really appreciate it.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always here to help
Kind Regards
Good experience went through application no issues
Good experience went through application pretty quickly and addressed all my points
2026幎4æ27æ¥
General & Medical ããã®åç
Hi,
Thank you for taking the time to share your experience with us!
We are so pleased to hear that your application process went smoothly and quickly and all of your points were addressed.
If you have any questions or need any support, please don't hesitate to get in touch
Kind Regards
Ethan was super genuine and human
Ethan was super genuine and human. I hope the policy renewal rates are as good!
2026幎4æ24æ¥
General & Medical ããã®åç
Hi,
Thank you for taking the time to share your feedback with us! We're really pleased to hear that Ethan made such a positive impression and provided a genuine and personable experience.
We'll be sure to pass your comments on to him - and we're sure he'll be delighted with your kind words.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Good natured and made every attempt toâŠ
Good natured and made every attempt to help. Very good to get a follow-up email.
2026幎4æ24æ¥
General & Medical ããã®åç
Hi,
Thank you for taking the time to share your experience with us.
Weâre delighted to hear that you felt supported throughout and that the follow-up email was helpful. We always aim to provide clear, attentive service, so itâs great to know this made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Great Service
Rachael from the healthcare team at General & Medical was really helpful and resolved all my queries clearly and efficiently. Great service - thank you!
2026幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Shivani,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Rachael had such a positive impact on your experience, and that she was able to resolve all your queries clearly and efficiently.
If you have any more queries or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always happy to help.
Kind Regards
Excellent and fast communicationâŠ
Excellent and fast communication dealing with the matter at hand immediately.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Ivor,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our communication to be both prompt and efficient, and that the matter you were experiencing was handled without delay. Providing a responsive and seamless service is very important to us, so it's great yo know this was reflected in your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help!
Kind Regards
This is a truly awful company
This is a truly awful company. They make the claim and the authorisation process extremely complicated on purpose while pretending to be "helpful" with a view of customer making a mistake or giving up. In case of the former, they would make you pay making the product worthless. I have nothing but total contempt for them.
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
General & Medical ããã®åç
Hi Bo Bolai,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Personal Service
G&M put in a call to me and managed to hold the price on renewal this year, very much appreciated, thank you. Ethan was also very good on the phone, I enjoyed talking to him.
2026幎3æ27æ¥
General & Medical ããã®åç
Hi D Luther,
Thank you for taking the time to share your experience with Ethan with us!
It's great to know that your renewal needs had been met and that you enjoyed speaking to Ethan. We'll be sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
The brilliant Sanum
The brilliant Sanum - who was speedy. Efficient and really sympathetic to my husbandâs condition. She is a credit to your companyâŠ..
2026幎3æ26æ¥
General & Medical ããã®åç
Hi Marian,
Thank you for taking the time to share your experience with us, and your kind words about Sanum!
It's wonderful to hear that when you needed us she was able to provide you with speedy, efficient and sympathetic support when you needed it; we'll be sure to pass along your kind words to Sanum.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help.
Kind Regards
Samui saved my sanity
Samui saved my sanity - helped me access my portal - was super nice and funny and very knowledgeable
2026幎3æ26æ¥
General & Medical ããã®åç
Hi Linda,
Thank you for taking the time to share your experience with us! We are so pleased to hear that Sanum was able to assist you in accessing your portal and that you found her to be nice, funny and knowledgeable. We'll be sure to pass on your kind words to her, which I'm sure she'll really appreciate
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always happy to help!
Kind Regards
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã