Getir レビュー 

I have recently placed an order and it says it’s been delivered even though I never got my order. The driver usually calls me but this delivery driver didn’t. I have contacted the customer service but they are no help at all, the only thing they did was giving me an email address to make a complaint! I won’t be ordering from them again.

Getir is destroying FreshDirect, the beloved New York grocer it bought to crush competition.

I’m sorry to say, that the overall experience isn’t great. With products not bring fresh, items missing in order etc. I stopped using them for months and tried yesterday for the first time again. Order incomplete again and my expensive baguette was old. I just deleted the whole app and hope they get better for other customers.

Service zeer belabberd. Ze leveren producten over datum en vervolgens krijg ik niet m'n geld terug omdat ik het niet binnen 24 uur gemeld had (ik had het product eerder niet nodig, dus niet eerder gezien). Het was al over de datum toen ze het leverden, maar 'helaas kunnen we er niks mee doen'. Belachelijk. Nooit meer.

I placed an order on 4 february with "Spend more save more" promotion which supposed to give %50 discount for my next order.
(I should be able to apply until 28 feb)

I couldn't see the promotion in checkout (which is still okay, there might be mistakes or bugs)
I reported this issue, customer service told me to send an e-mail to support team and I sent it with detailed explaination and screenshots, but i received an auto reply.

Then I called customer service again, and she told me "there is nothing we can do, you can check it later and you may see it in the future"

What an answer. I can not believe a coorparate company is doing that. They owe me and they are saying "there is nothing we can do"

Altijd wel iets mis met bestellen.
Ik bestel eigenlijk alleen als ik echt niet naar de winkel kan. Bijv. Nu is mijn kind ziek. Mandje vol. Er was een promo van 50% korting maar kon m met geen mogelijkheid toevoegen. Moest een "kaart" toevoegen maar ben gelinkt met Paypal. Klantenservice chat: ik moet maar een email sturen met mijn vraag. Nou, ik wil eigenlijk gewoon bestellen zodat ik en mijn kind te eten hebben. Uiteindelijk moeten bestellen zonder korting. Gewoon jammer

Never ordering from them again. They literally give you products with one day expiring day and assume its ok. Please save yourself some money and get deliveroo or something

Usually everything is alright. In my last order, some items were missing. Company refuses to pay me back for missing products.

Horrible business run by theives and swindlers. Stay away!

Nee Getir,
so geht das nicht.
Ware stark verteuert, Alt und pappig wenig Auswahl,und Lieferkosten sehr hoch.
Velleicht mit Einschränkungen am Wochenende brauchbar aber auch da gibt es bessere und günstigere Lieferdienste

Ordered through Uber. We saw the driver from the balcony looking lost, shouted to him which building it was however he still disappeared. We found later his name was Sanjay, from
Another Getir driver, who did try to help and locate our parcel he even took our number and called to say out delivery was with our security… however it wasn’. Our delivery was never delivered after several hours of hunting, we have not been refunded or had our items. From reading other reviews Sanjay seems to be an issue. He didn’t even ring to ask which building.. we also called customer services who were no help at all.

I ordered via just eat and it said delivered but nothing came they basically stole from me and scammed me. If you couldn't deliver why didn't you cancel order? I'm am so annoyed!
Just Eat Order number 176306374

Useless, I ordered some groceries for it to be 70 minutes late. Not only that, but it claims to have delivered it despite not delivering anything. So now I've lost money, have got no groceries, and have been told to wait even longer as they figure it out. The request for a refund was denied.

I might as well go to the store next time. Trust their competence with caution.

Bestellung aufgegeben um 17 Uhr Samstag. Zuerst Angabe von ETA 10-15 Minuten. Würde nach 15 Minuten auf 20-30 Minuten, nach 30-40+ Minuten erhöht. Nach über 90 Minuten musste ICH mich selber beim Kundenservice melden, um erst bei Nachfrage zu erfahren, dass meine Bestellung nicht im System angekommen sei. Rückbuchung dauert bis zu 4 Werktage, obwohl per PayPal bezahlt. Getir ist eher "GehtMirWegHier". Niemals wieder. So geht Kundenservice überhaupt nicht.

Great selection, affordable prices and fast delivery.

NYC delivery guys drive dangerously on sidewalks, streets and run every light, never care to avoid pedestrians and only keep eyes on their phone to make a delivery. African guys are the worst, very aggressive and rude. They're trying to make as many deliveries as possible and I just read the company promises a 10 minute or less window and can often do so by renting odd spaces all over different neighborhoods to store bulk items, called ghost stores because they aren't retail and don't have signs. Drivers get an order from the app and run in to grab item then make the delivery- not caring who they hit along the way. The owner of the app sold the business in 2021 to a new owner who pressures drivers to go as fast as they can so he can beat the competition offering similar seevices.. but drives say many were fired for being "too slow". That should be read as 'too safe' to n the eyes of a greedy owner concerned only with profits not the safety of drivers and anyone in their way. I've been hit by a guy on an e/bike and friends have too, the delivery drivers are almost suicidal they're so careless. I've lived in NYC 30+ years and never seen this type of recklessness and overt danger to pedestrians.

People must stop ordering from them- no one needs anything in under 10mins (!) except an ambulance after you've been hit by a e-bike because the aggressive driver drove on the sidewalk at you or went the wrong way down a narrow street at night with no lights on and crashed into you because they were staring at their phone.

I am writing to express my deep disappointment regarding the recent discontinuation of delivery services to my address. I live in Planegger Straße, 81241, Munich

As a loyal customer, I have relied on your online grocery platform for convenience and efficiency. The abrupt halt in deliveries to my location has not only inconvenienced me but has also disrupted my routine and reliance on your services.

I understand that operational changes may occur, but the lack of communication or alternative solutions has left me frustrated. I urge you to reconsider servicing my area or provide a clear explanation for this decision, along with any potential timelines for a resolution.

I value the quality of your products and the ease of using your platform, and I believe that addressing this issue promptly will help retain customer trust. I hope to see a swift resolution to this matter so that I can continue enjoying the convenience your service has offered in the past.

Thank you for your attention to this matter.

I have responded with your request including invoice number and personal details .
Used this company from the start and sadly will not again , ordered as usual and the shop was of such poor quality that I felt the need to contact them , well , that was a joke , patronised and asked “what my problem was “ when I said that the dates and quality weren’t up to standard the person at the other end treated it as a joke and even used abbreviated language and called me “bro” I screen shot it and tried to take it further , this was two weeks ago , haven’t heard a word from them , a shame because the delivery guys are first rate , prompt and polite , its Customer Service that let this Company down

The worst company ever ! I didn’t receive my order and they refused to refund my money .

Am Anfang fande ich den Service gut. Leider haben die sich immer mehr verschlechtert. Ich warte nun über eine stunde auf meine Bestellung und nichts kommt. Nach 1 stunde und 56 Minuten warten, habe ich die Bestellung storniert. Dank Getir, war der Fußball Abend ohne Bier etwas langweilig 👎🏼👎🏼👎🏼👎🏼 Jetzt ist die Getir app definitiv gelöscht..