Went to the site and had to ask a question so I called the assist line and the person was friendly and professional. She answered my question immediately advising me on the the process. I went back in... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... もっと見る
企業が回答しました
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... もっと見る
企業が回答しました
Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... もっと見る
企業が回答しました
企業情報
当該企業による記述
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
連絡先
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, 英国
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4.3
優良
1161件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Globelink Travel Insurance からの回答
Thank you for your kind words! We're thrilled to hear that you had such a smooth purchasing experience. It's wonderful to know that the lady you dealt with was so good and efficient. We take pride in our team's dedication to providing excellent service. Your satisfaction means the world to us. Wishing you many safe and enjoyable travels ahead!
Peace of mind,reliable and an excellent…
Peace of mind,reliable and an excellent choice of options.
2024年6月19日
Globelink Travel Insurance からの回答
Thank you so much for your feedback! We're delighted to hear that our options provide you with peace of mind and reliability. Your satisfaction is incredibly important to us, and we're grateful for your trust. We appreciate your 4-star rating and are always looking for ways to make your experience even better. Wishing you many safe and wonderful adventures ahead!
Globelink Travel Insurance からの回答
Thank you for your feedback! We're thrilled to hear that you found our procedure simple and easy to follow. It's great to know you see value in what we offer. We strive to make every step of the process straightforward and stress-free for our customers. Your satisfaction is important to us, and we're delighted to have met your expectations. Wishing you many safe and happy travels ahead!
Very easy to navigate website
Very easy to navigate website. Extreamly good cover as we are in our 60's and the premium was very good.
2024年6月14日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for sharing your experience! We're delighted that you found our website so user-friendly. It's wonderful to hear that our coverage and premiums are a great fit for you in your 60s. Your satisfaction means a lot to us. Wishing you many safe and enjoyable adventures ahead!
Globelink Travel Insurance からの回答
Thank you for your kind words! We're glad to hear that you found our service helpful and efficient. Your satisfaction is our top priority. Wishing you many more safe and enjoyable travels!
Dreadful people
Dreadful people - missed ferry, hotel etc etc due to car problems all of which were non refundable - spent weeks re-sending documents to them and then more weeks asking what was going on - finally a response - of course nothing covered - will definitely not renew with them again - a very stressful waste of my precious time.
2024年5月30日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for the feedback and your email into us, Healthwatch and a member of the Globelink team have been in touch with you and updated on the status of your claim and any ongoing issues.
Globelink International Travel…
Globelink International Travel Insurance are the most competitive and safe travel insurance company to deal with. Their web site is easy to navigate and is supported by a helpful on line system. We have used them for travel in the USA, Caribbean, Greek Islands and the Mediterranean and every time their cost is better than other companies. My wife and I are Senior's so naturally we look to cover us both 100% and can always rely on Globelink to provide us with adequate travel insurance cover.
Bill - Gloucestershire
2024年5月15日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for your lovely feedback! We're so glad you find our insurance reliable and our website easy to use. Knowing that we've helped make your travels to such amazing destinations more enjoyable and secure means a lot to us. Our team works hard to ensure that every aspect of your experience with us is seamless and stress-free. We're especially happy to provide peace of mind for our senior travelers, as your safety and satisfaction are our top priorities. Wishing you many more wonderful adventures ahead! Safe travels and happy exploring!
It is over twelve weeks since I…
It is over twelve weeks since I submitted our claim. ( a missed connection owing to our flight arriving late in Dubai). In support of our claim we have submitted 27 emails with over 30 plus pieces of evidence...copies of tickets, itinerary, letters from the airline apologising for the inconvenience etc. In addition, we have telephoned their office on several occasions. Each time it was the same mantra "we have a lot of claims to process and yours will be dealt with in due course"
On each occasion when documentation was provided this company in response have asked for more documents/clarification.
Globelink Travel Insurance tardiness and obfuscation should be an embarrassment to them. We will not be seeking to utilise their service again.
2024年3月4日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for the feedback and your email to us, Healthwatch and a member of the Globelink team have been in touch with you and updated you on the status of your claim and any ongoing issues.
Simple and easy to use site
2024年5月13日
Globelink Travel Insurance からの回答
Thank you for your kind words! We're pleased to know that you found our site simple and easy to use. We hope it makes planning your travels a breeze. Enjoy your trips!
Simple to renew
2024年5月2日
Globelink Travel Insurance からの回答
Thank you for your feedback! We're glad to hear you found the renewal process straightforward. Happy travels!
Very bad service
Very bad service. They outsourse their insurance to other companies like HWA insurance. They never get back to you after you make a claim. They just say they are working on it. It's been over 3 months since I made a claim and nothing. Not even an email. I have to keep on emailing them, and they come back with the same rubbish. It's not because it's cheap, you should use this company because if you really need them they will not help you. I will never use them again. There are much better ones out there which I have used before. You pay extra and wish you will never need to use them, but when you need them, they will help.
Global link is not worth it better. You pay extra. All the 5 stars here are just about buying the insurance policy. How easy it was to buy, but nobody has anything good to say about making a claim.
2024年5月6日
自発的なレビュー
Globelink Travel Insurance からの回答
Dear Mr. Apuzzo we want to thank you for your feedback and choosing our company in the first instance. We are very disappointed you did not receive our best possible service from the Claims Handlers Healthwatch who are the Financial Conduct regulated appointed claims handler for our Globelink.EU travel insurance policies, as our goal is to strive to offer our clients the best possible experience, once the additional claims documents needed have been forwarded to the handlers we hope your claim will be resolved. Once more thank you for your feedback and wish you the best for the future.
I can't download the policy…
I can't download the policy certificate- "Server Error" each time.
Two days later - I have now succeeded.
2024年5月4日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for sharing your experience. We're glad to hear that the issue was resolved and you were able to download your policy certificate. We apologize for any inconvenience caused and appreciate your patience. Safe travels on your upcoming journey!
Ambiguous wording means practically nothing covered
We have been travelling for over 40 years and have never made a claim. This year whilst on holiday my husband lost a 30 year old wedding ring. We put in a claim, not for money but for a like for like replacement for sentimental reasons. This was refused because we were told we should have taken precautions against any losses. I don't even understand what that means and this ambiguous statement covers practically everything on the policy so BUYERS BEWARE insuring with this company is a complete waste of time as so much is hidden on small print and not covered. Avoid at all costs we will never insure with them again.
Their response below says the ring was unattended, it was on my husbands finger so how on earth can that be "unattended" I think the response just about sums up credibility.
2024年3月11日
自発的なレビュー
Globelink Travel Insurance からの回答
We are so sorry that you feel so negatively about our insurance. Although Globelink has no direct authority on claims we have made investigations with the insurer claims agent as we always try to help our customers, we understand the wedding ring was lost whilst unattended and we do regret that with items deemed valuables, there is a requirement to exercise due care and attention, this is common to most travel insurance policies. Nearly all travel insurance policies insure property based on its value at the time of loss, not on a new-for-old or like-for-like basis as can be purchased for household insurance or other insurances that are specifically for declared items. Please note that our policy wordings meet the high standards of customer fairness and accessibility expected by our regulator the Financial Conduct Authority, and our website provides all details of the policy including the wording and IPID and our team is always there to answer queries. If you feel you have been unfairly treated, you have the right to have your claim reviewed not only by the insurer but by the Insurance Ombudsman who is in place to defend consumer rights and whose free service is detailed in the policy under the complaints procedure.
Assicurazione utile
Dopo qualche piccola difficolta iniziale di comunicazione, ho avuto tutto il supporto da Globelink e mi hanno aiutato a risolvere un problema di salute durante un viaggio in Giappone. Il rimborso e' stato rapido e ho ricevuto grande disponibilita' dall'assistenza. Consigliato
2024年2月19日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for sharing your experience with us! We're glad to hear that we could assist you during your trip to Japan, despite some initial communication challenges. Providing support and resolving health-related issues promptly is a top priority for us. We appreciate your recommendation and look forward to serving you again. Grazie per aver scelto Globelink Travel Insurance! Safe travels and warm regards from our team!
Not for me
A claim for a cancelled trip at short notice took four months to settle. Out of a claim for around £750 I received £212.
Will not use them again
2024年4月12日
自発的なレビュー
Globelink Travel Insurance からの回答
Dear Mr Wardman, We are sorry to hear your claim was not settled to your satisfaction, you do have the option to pass your claim over to a Financial Services Arbiter (full details of how to do this are found in your policy wording on page 18) and you may also have the right to pass your complaint to an Ombudsman in your country of residence for an independent evaluation of your claim.
Claimed nearly 4 months ago and still no response
I submitted a claim nearly 4 months ago and still have no idea what is going on. Really poor service.
2024年1月12日
自発的なレビュー
Globelink Travel Insurance からの回答
Dear Mr. Hather, we are so sorry to hear of the delay in the settlement of your claim, we have immediately passed your name from here back to the claims handlers and asked for an urgent update, meanwhile if you could supply via email any further details we can pass on as these may help too, globelink@globelink.eu
I cannot express enough how utterly…
I cannot express enough how utterly disappointed and frustrated I am with the abysmal support provided by Globelink and their agent, Healthwatch, regarding our delayed baggage claim. Our experience with them has been nothing short of a nightmare.
First and foremost, the communication from both Globelink and Healthwatch was shockingly poor. Despite numerous attempts to reach out to them for updates on our claim, we were met with repeated requests for documentation we had already provided or generic responses that offered no real information or assistance. It felt like we were being intentionally ignored.
Furthermore, despite providing all the requested documentation promptly, we received no support whatsoever in resolving our claim. It's incredibly disheartening to see a lack of empathy and urgency from companies that are supposed to assist customers in times of need.
Overall, our experience with Globelink and Healthwatch has been nothing short of a disaster. I would strongly advise anyone considering their services to look elsewhere. The complete disregard for customer service and the lack of support provided is simply unacceptable.
2024年2月19日
自発的なレビュー
Globelink Travel Insurance からの回答
Dear Mr Pitman, we can only apologize for the delay in settling this claim, this is certainly not the service we expect from our claims handlers, as the broker we cannot influence the outcome of a claim but have been working with Healthwatch since your original earlier email to us to have your claim reviewed and settled in accordance to the terms of the benefit summarised on the certificate of insurance. Your claim has been passed to the Insures and we have been advised that we should have a formal response from them in the next couple of days, we will keep you updated via email.
No flight, no insurance!
My son didnt have his flight yet back home and then they dont pay anything! I think this is in the very small letters....
2024年2月9日
自発的なレビュー
Globelink Travel Insurance からの回答
We are so sorry to hear your experience, Please email us on globelink@globelink.co.uk with more details and we will look to assist in chasing the current status of your claim. Although we don't have claims authority and it is the Insurers who have HWA as their regulated claims handlers we will be contacting HWA to see if we can find out more and we will revert back to you as soon as possible.
I have just extended the cover
I have just extended the cover, easy to do and instant confirmation.
2024年4月3日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you so much for choosing Globelink International Travel Insurance again and for extending your cover with us! 😊 We're delighted that you found the process easy and received instant confirmation. Your trust and loyalty mean a lot to us. If there's anything else we can do to make your experience even better, please let us know. Wishing you safe and wonderful travels, and we look forward to serving you again in the future! ✈️🌍
Globelink Travel Insurance からの回答
Thank you very much for your feedback! We're delighted to hear that you found our online process easy to use. Your satisfaction is incredibly important to us, and we are committed to ensuring that your experience with us is as straightforward and enjoyable as possible. We wish you safe and wonderful travels!
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