GO Outdoors - Birkenhead (Express) レビュー 

1,232
TrustScore 5段階評価の5

4.9

32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Abbie helped me choose the right pair of walking shoes that fitted my requirements and budget. She was knowledgeable, helpful and patient with my fussiness. Eddie assisted her in swapping my shoes whe... もっと見る

企業が回答しました

5つ星のうち5の評価

Went to the store today as urgently needed some waterproof trousers. Abbie directed me to the right area and explained the advantages of having a membership card. Great service and the one shop I’l... もっと見る

企業が回答しました

5つ星のうち5の評価

Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke... もっと見る

企業が回答しました

5つ星のうち5の評価

I rang ahead to prior to making a visit to store. Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Birkenhead (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • 32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, 英国

  • 0151 559 3381

4.9

優良

TrustScore 5段階評価の5

1232件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,232)

過去12か月のレビュー数: 35,496

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic service from Abbie

Fantastic service from Abbie. We rang in advance, she put the shoes away for us. When we got there she sorted out our membership, and helped as much as possible. Many thanks.

2026年8月7日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

As usual excellent service

As usual excellent service from Eddie and Abbie when we went in to purchase mid walking boots. Always helpful in the Birkenhead store whoever is in the store.

2026年7月30日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service by Chris and Mimi

Great service by Chris and Mimi. Went the extra mile to help us find exactly what we needed.

2026年8月2日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Abbie was very helpful and nice to talk…

Abbie was very helpful and nice to talk with, thanks :)

2026年8月4日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very Helpful Staff

I selected a cagoule with what I thought was the correct size. Chris thought otherwise and suggested I try it on there and then. He was right and I was wrong and selected the next size up. So thank you Chris for being so very attentive and helpful

2026年7月29日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Chris and Eddie

Both Chris and Eddie, were a great assistance and very helpful

2026年7月30日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service by Chris

Excellent service by Chris, very quick and efficient

2026年7月30日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

EDDIE was professional and helpful

EDDIE was professional and helpful. Eddie has a good knowledge of the products and guided me to exactly what I required
Thank You
Derek Blackburn BRITISH MILITARY VETERAN

2026年7月30日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Replacement sunglasses

I was served by Abbie today who helped me with replacement sunglasses even though I didn’t have my receipt only a bank transaction she was able to find my receipt and process a replacement pair of sunglasses. Great and speedy service

2026年7月25日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great experience/ customer service

Great experience/ customer service! Rang to ask did they have a certain tent in stock as I’d been chasing around trying to find one, they only had two and as I was travelling an hour to come and purchase it Abbie said she would keep one back for me.

2026年7月25日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and gave great advice

Very helpful and gave great advice

2026年7月22日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Chris was very helpful when I was choosing which size ice pack for my cool bag

Chris was very helpful when I was

2026年7月13日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and friendly staff.

Very helpful and friendly staff.

2026年7月13日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Chris and Adam very helpful

Chris and Adam very helpful, knew their product and. a sale was made. Will be back for walking shoes in the Autumn Roger the Egg man

2026年7月13日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thank you Birkenhead Go Outdoors

Good prices and a range of premium and budget tents and bags. Staff are very friendly. As a D of E leader I always welcome their advice. I had an item to return. Refunded with no problem and alternatives recommended. The staff member I saw (Mimi) was exceptionally helpful.

2026年7月2日
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Had a lovely experience with the girls…

Had a lovely experience with the girls Abbie and Mimi they were lots of help very welcoming and honestly a god send when it came to helping me figure out what I needed for camping. Amazing 10/10 thank you so much

2026年7月8日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Eddie was so helpful

Eddie was so helpful.
They tried to find what we wanted at a great price .
Happy smiling engagement
Xx

2026年6月28日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very pleasant assistants

Very pleasant assistant on ground floor directed me upstairs to the Ladies shoes. There Chris was super quick & efficient and pleasant. I was served quickly & efficiently and bought the exact sandals I wanted. I was in a hurry so very pleased with my experience this morning. I always enjoy going to GoOutdoors Birkenhead.

2026年7月6日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち5の評価

Mimi was super helpful.

Mimi was super helpful.

2026年7月2日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Poor staff training, and Trading Standards.

Went to buy a lightweight, wide brimmed, hat. Staff member asked if I needed help ; I said what I wanted. Out of several types of hat on display, he offered me a baseball cap, as the only one which was waterproof. I said what about this one, holding a lightweight, wide brimmed hat with "dry" printed on it in large letters ; "oh that isn't waterproof".
I read the label which clearly said it was waterproof, so at £22 displayed price I decided to buy.
Took it to the til, "that'll be £30 please". I told him it wouldn't, and pointed out it was displayed as £22. " Oh sorry, that'll be £27".
I again pointed out it clearly says £22 as displayed. He then went into a dialogue about the displayed price being a members price, and that £5 has to be added onto the displayed price for non members.
I stated that this was a clear breach on Trading Standards legislation, as it was misleading.
I reluctantly paid £27, and left.
I WILL NEVER SET FOOT IN GO OUTDOORS AGAIN".

2026年7月1日
自発的なレビュー
GO Outdoors - Birkenhead (Express) ロゴ

GO Outdoors - Birkenhead (Express) からの回答

Thank you for sharing your detailed review with us.

I am sorry for the frustration caused by our pricing structure. We understand that the difference between member and non-member pricing can come as an unwelcome surprise, particularly if you were not expecting it, and I appreciate your concerns.

For a small cost our 12-month membership allows you to obtain great prices as well as exclusive offers and special promotions. You can also take advantage of our popular Price Match services and be the first to shop our new product ranges.

Kind regards
Go Outdoors Customer Care Team

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