GO Outdoors - Bristol レビュー 

3,855
TrustScore 5段階評価の5

4.8

Tramway Road, Bath Road, BS4 3DS Bristol, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... もっと見る

企業が回答しました

5つ星のうち5の評価

Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... もっと見る

企業が回答しました

5つ星のうち1の評価

After failing to remove a radio frequency anti-theft tag from my in-store purchase, Go-Outdoors expected me to drive 30 mile round trip (1 hr of my time) back to my nearest store in order to rectify t... もっと見る

5つ星のうち5の評価

What fantastic service we got from Mariam today int he Bristol shop. She assisted us with trying to find suitable shoes for my husband both in your shop and then when you didn’t have the correct si... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Bristol について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Tramway Road, Bath Road, BS4 3DS, Bristol, 英国

  • 01174 280761

4.8

優良

TrustScore 5段階評価の5

3855件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(3,855)

過去12か月のレビュー数: 35,367

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service in Shoe Department

I'd just like to say how helpful Robin was in the shoe department today. I was needing walking shoes and he was very helpful and was great with advice too, on fit and how to lace. Tis rare these days for assistants to go the extra mile..thanks Robin! I wouldn't have had the same experience on-line... !! I came away with two pairs!! 😀

2026年8月14日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Dhruv the goat he put up with all my…

Dhruv the goat he put up with all my annoying questions. Got everything I needed for my hiking trip in one go.

2026年7月26日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service friendly service and Andy…

Great service friendly service and Andy Tripp was great on the fishing department

2026年8月11日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Camp bed for festival

Item we wanted was in stock, and several members of staff were very helpful. The shop was clean and when it was a bit busy, a member of staff opened another till. Mia at the till and Maryrie on the shop floor we very kind and knowledgeable.

2026年8月10日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly and helpful staff

Went in an hour before closing and despite the fact there were lots of customers still browsing we were still very well looked after :) thank you to Mia and Marysia for all your help !! Lovely friendly customer service <3

2026年8月10日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Mariam was super helpful with fitting…

Mariam was super helpful with fitting shoes. When I couldn’t find any that fit she directed me to right site online

2026年8月10日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Today the staff at this branch went…

Today the staff at this branch went above and beyond. The simply wonderful Harris and Marysia really knew their stock and found me not one but two out of stock items. Thank you for excellent customer service. I will definitely be visiting again.

2026年8月6日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Exceptional service as usual from Andy…

Exceptional service as usual from Andy Tripp at fishing section.

2026年8月4日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff are always helpful polite and…

Staff are always helpful polite and informative. Andy in the fishing department was especially helpful, full of advise in all aspects and customer care. He and all the staff are a credit to the company. I enjoyed my visit and came away Happy.

2026年8月4日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff are very approachable and helpful…

Staff are very approachable and helpful and Andy is very knowledgeable about the fishing products

2026年8月4日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great range of fishing products

Great range of fishing products. Andy helped us very well

2026年8月4日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Lucy was brilliant

Lucy was brilliant! Her customer service was 10/10.
I had a faulty air bed to return and was buying a tent. She kindly made me aware of an offer of getting an airbed for £2 with the tent! Saving me &10 pounds!
Thank you so much Lucy.

2026年8月3日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Wonderful

Wonderful, friendly staff, well informed and responsive to our inexperience. Kat and Karin were especially helpful and even the smiling lad on the way out made us feel that the it was well worth the trip. (Shame the toilets were out of order, but hey, first world problems!) Dunelm over the road made us coffee. 🤣

2026年8月3日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Mark Fear

Andy was helpful helping me find what I wanted today in the fishing department

2026年8月3日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Service was poor and no refund issued…

Service was poor and no refund issued despite store manager assuring me it would happen without me having to chase for it

2026年7月27日
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

We are sorry to hear that you were left disappointed with both the services you received and the handling of your refund. We understand how frustrating it must have been to be assured by the store manager that a refund would be processed, only to find yourself having to chase this up afterwards.

We appreciate that clear communication and following through on commitments are important, and we are sorry that your experience fell short of expectations on this occasion.

We have sent a email and look forward to hearing from you to have this resolved as soon as possible.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

I had an amazing shopping experience…

I had an amazing shopping experience with Kate today in the Bristol store. Can’t beat go outdoors

2026年8月3日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Membership issues fixed.

I had issues with my membership card and applying additional discount that I had received, for a high value item, after speaking with store staff, he understood the issue and said at the till, all can be fixed. Luckily I had someone who knew her stuff (Mia) at the till and with a few clicks fixed my membership account issues . This enabled me to make my purchase with the additional discount that I had, I was very pleased with the service I received on what was a busy day at the till.

2026年8月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Billy was very good l

2026年8月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant service

Brilliant service! Bought a cooler with an unknown defect that needed to be fixed but didn’t effect use, took it back and was offered a refund or if I wanted to keep it but for £10! Massive savings so took the cooler for cheaper! Big thanks to Lucy for the help!

2026年8月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Extremely helpful

Lucy and Heidi were extremely helpful on our visit today. Nothing was too much trouble. They made contact with the Cribbs Causeway store to cancel a click and collect order for us, as we’d been unable to get through on the phone. We walked away with a better tent than initially ordered plus the air shelter that had been cancelled from the original order from the other store, because it was unavailable. Thank you for your help.

2026年8月1日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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