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GO Outdoors - Bristol レビュー 

3,858
•
TrustScore 5段階評価の5

4.8

キャンプ用品店
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Tramway Road, Bath Road, BS4 3DS Bristol, GB

•
01174 280761

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... もっと見る

企業が回答しました

5つ星のうち5の評価

Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... もっと見る

企業が回答しました

5つ星のうち1の評価

Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... もっと見る

企業が回答しました

5つ星のうち5の評価

Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Bristol について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Tramway Road, Bath Road, BS4 3DS, Bristol, 英国

  • 01174 280761

4.8

優良

TrustScore 5段階評価の5

3858件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.8

すべてのレビュー

(3,858)

過去12か月のレビュー数: 35,496件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Your salesperson was very helpful

Your salesperson was very helpful - and patient - and guided me through the process. She was also quick and efficient.

2026年5月28日
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Heidi was fantastic went out her way…

Heidi was fantastic went out her way with her colleagues to help me with my query. Reccomend this store and thanks again guys.

2026年6月3日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Andy was very helpful.

2026年6月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Well stocked and friendly staff

Well stocked and had everything I needed for my upcoming DofE expedition, Sarah was very helpful and friendly

2026年6月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Andy

Andy, was very friendly, and very helpful, would recommend a visit if you’re in to your fishing

2026年6月2日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

The right products at the right price!

2026年5月25日
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Mia was friendly and very helpful

Mia was friendly and very helpful

2026年6月1日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち1の評価

I ordered a wetsuit to click and…

I ordered a wetsuit to click and collect in 2 days because it was showing as not in stock. On the 3rd day it was showing in stock so I went back to the store and bought the wetsuit. The store would not let me cancel the click and collect order. So now I’ve paid twice! It’s been 10 days and still not arrived or notified.

2026年5月24日
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thank you for taking the time to leave us a review.

We are sorry to hear that you did not receive any communications from us regarding your click and collect order. This will be passed to our technical team to be investigated.

From looking at your order a refund was issued back to the original payment method on the 31st of May. This should show back in your account in3-5 working days.

We hope that we can be of assistance in the future to improve upon your experience.

5つ星のうち5の評価

Great experience buying a riding hat

Great experience buying a riding hat at Go Outdoors. Heidi was lovely, and very helpful. Jay at the time was lovely too.
Thank you!

2026年5月31日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good service at Bristol, Brislington branch

Went to the Bristol branch in Brislington. Needed a new pair of walking shoes. Kerrie was extremely helpful. Bought me 2 sizes of one style to try. Neither were quite right, so she suggested a different shoe by the same brand which she explained had a different fit. She was also manning the collection point and riding equipment area so was busy, but kept smiling and all customers were happy with the way she dealt with them.

2026年5月29日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Hopeless

Hopeless service. I made a click and collect orders for a tent at a local store. It was cancelled after 14 hours, just before collection time. I made another at another store when I couldn’t get through on the phone. This was also cancelled. I had to chase a refund, calling the store all day to get someone to pick up.

In contrast, I made one call to Blacks in Bath, picked up, and the same tent (supposedly half price at Go Outdoors but the same price there) was reserved in two minutes and collected an hour later.

2026年5月23日
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thank you for taking the time to leave your review.

We are sorry to hear of the service you have been provided with your click and collect orders.

Whilst we aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies or system issues, we fully appreciate how upsetting and inconvenient this is.

After checking your order I can see that the refund for the cancelled order was processed back to the original payment method on the 23rd May.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Andy in fishing…

Great service from Andy in fishing department

2026年5月29日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Harris was extremely helpful and…

Harris was extremely helpful and informative in helping me make my choice of tents. I felt confident with the advice and info he gave me and of his personal experience of using the particular tent I bought. Overall respectful, friendly and polite. Thank you.
Sarah served me at the till, sorting out my membership and completing the sale. Again extremely helpful, friendly and polite so many thanks to her as well.

2026年5月27日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great choice

Great choice, good prices and very friendly staff, especially Sarah at the desk.

2026年5月25日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Duke of Edinburgh team

Had the get daughter walking boots for Duke of Edinburgh had the try on several pairs it went smoothly Marisiya was very patient and helpful, Thanksfor the support. Good job

2026年5月19日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A good experience with a return and an issue not solved at a previous visit to the store

I needed to return an item and sort out my membership card on my Klarna app.

MIA was extremely efficient and helpful

2026年5月21日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing selection

Amazing selection! Heidi, who served me, had superb customer service and competently arranged and sorted a membership for me. Thank you very much!

2026年5月20日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Lovely stuff and staff helpful and…

Lovely stuff and staff helpful and kind( Sarah & Emily). They went out of their way to help us with finding our membership all done cheerfully and with a smile.
Thank you Sarah and Emily

2026年5月20日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking Sticks

We bought two pairs of walking sticks yesterday and were well looked after by Billy and Kate. Both were extremely helpful and knowledgeable in the selection of what would suit us best. Many thanks, although suggesting we were now properly equipped to ascend Everest might be a little ambitious. We'll stick to the South West Coastal Path. Guy and Carolyn Bettesworth.

2026年5月19日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

First class service

Amazing selection of chairs and gazebos, which was what I was shopping for at the time, it always amazes me how knowledgeable the staff are on their products! First class service from Kat she made me feel like an absolute priority. Her fantastic advice and friendly attitude made the whole shopping experience a breeze. I'll definitely be coming back!

2026年5月6日
自発的なレビュー
GO Outdoors - Bristol ロゴ

GO Outdoors - Bristol からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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