GO Outdoors - Coatbridge レビュー 

4,339
TrustScore 5段階評価の5

4.8

Locks Street, ML5 3RT Coatbridge, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Karen was such a lovely and helpful salesperson. She seemed genuine as she gave great advice without being pushy. We were in the shop towards closing time yet didn’t feel rushed. I felt good about the... もっと見る

企業が回答しました

5つ星のうち5の評価

Bike section at Go Outdoors Coatbridge are exceptional! Always go over and above! Very helpful and always full of knowledge! Thank you to Reece and Codie in our recent numerous visits to the store and... もっと見る

企業が回答しました

5つ星のうち5の評価

I was browsing walking boots and a member of staff was in the area, allowed me to browse for a bit which was nice, then asked if I was ok. Karen was super helpful and extremely knowledgeable when reco... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience shopping with Ross at GO Outdoors Coatbridge. He was able to guide and share his experience with the products and options available effortlessly. Thanks again for all of your help!

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Coatbridge について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

4339件のレビュー

5つ星
4つ星
3つ星
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(4,339)

過去12か月のレビュー数: 35,238

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Ross and karen are absolutely amazing…

Ross and karen are absolutely amazing people very helpful thank yous!

2026年8月7日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Beware of the card scheme scam

Robbers after spending over £600 charged a member another membership greedy greedy company shop useless online help is the worst ever and it took them 2 weeks online reply aviod like the plague never be back

2026年7月30日
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thank you for your review.

We are sorry to understand that you have been charged for another membership online and that you have not been able to get assistance for this. We understand how upsetting this can be and we have reached out to you via the email address provided to discuss this further with you. Please check your inbox shortly for our message.

Kind regards,
Go outdoors Customer Care Team

5つ星のうち3の評価

Lack of staff at the time I visited…

Lack of staff at the time I visited trying to get a pair of boots that was not on display.
Very helpful staff

2026年7月30日
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was up to collect a phoxx1 tent

I was up to collect a phoxx1 tent, Ross told me to ask for him.
He took me straight to the display model and that let me compare it with the other choice of the Bobcat.
I opted for the Bobcat 1 man tent because of the advice from Ross.
Superb experience buying this tent

2026年8月6日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Karen was very helpful....good…

Karen was very helpful....good advice...and information...not trying to push a sale....all round great customer service...

2026年8月6日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Karen was the best

Karen was the best - very helpful and patient as I tried on a bunch of hillwalking boots, and gave me really good tips :)
Wish there were more patrol boot options than just Magnums though!

2026年8月5日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Karen was patient n professional while…

Karen was patient n professional while attending to me. She offers great advice as to how to choose a pair shoes..n also whether the choice of colour would suit me better as casual (which I'm looking for) or hiking. Besides the offer price was just affordable in view of today's rising cost. She attended to me when I bought my previous pair of outdoor shoes.

2026年8月5日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

Took a trip to Go Outdoors Coatbridge to buy a new pair of walking boots
Kirsten came to my aid and gave me excellent service and advice resulting with me indeed purchasing the perfect pair of boots Thanks Kirsten 🙂

2026年8月4日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Camping newbies

We were looking to buy all the things we needed for a camping trip with our 2 boys. We knew nothing… haha. The staff at the store were brilliant. They took lots of time with us to help us make our decision and gave loads of good advice - not just knowledgable about the products but also great hints and tips in general. They made the process really easy and I’m confident in the purchases we made and really looking forward to our trip. Emma was super helpful and really knowledge. Kirsteen was also super helpful. I will definitely be going back there for anything we need.

2026年8月4日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We were helped by Cammy

We were helped by Cammy. He was very informative and it was obvious that he had an extensive product knowledge. He was able to provide alternative ideas, and made clear assessments of our choices that made it easier to envisage our camping experience. Fantastic customer service.

2026年8月1日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great customer service

Great prices and range of products. Helped by Karen who was knowledgeable and gave excellent customer service when we were choosing our items.

2026年8月3日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Not a positive experience.

Placed an order online on 12th July. Phoned the store on the 22nd, 24th & 26th & was told it hadn’t arrived yet. Called customer service on 27th they advised it was delivered to store on the 15th? Called the store again on 27th to clarify with them to be told it was in fact in store & couldn’t provide a reason as to why I was told numerous times it hadn’t been delivered. Went in to store to collect on the 28th and was told it had been refunded as I hadn’t collected?! So had to purchase my order again which was sitting there the entire time. Stuart & Chloe (I think that were their names!) were really pleasant to me in store but the entire thing was just a shambles & would put me off ordering online again.

2026年7月27日
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thank you for taking the time to share your experience.

We are very sorry to hear about the issues you encountered with your Click & Collect order. We understand how frustrating it must have been to repeatedly contact the store and be advised that your order had not arrived, only to later discover that it had been delivered to the store much earlier.

We also appreciate how disappointing it was to make a trip to collect your order, only to be told that it had been refunded because it had not been collected, despite the confusion surrounding its availability. Having to purchase the order again after all of this is understandably frustrating.

While we are pleased to hear that Stuart and Chloe were helpful and pleasant during your visit, we recognise that this does not make up for the inconvenience and poor communication you experienced throughout the process.

This is not the level of service we aim to provide, and we are sorry for the frustration and disappointment caused.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ross in the coatbridge store always an…

Ross in the coatbridge store always an amazing help instore, nothing is a hassle his knowledge is fantastic a credit to the store my go to instore. has helped me with my berghaus air 400 and lots of other products and advice.

2026年8月2日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Wonderful helpful friendly staff

The range of equipment is great,But tour biggest asset is your staffI was at the counter taking something back.The girl was seeing to it and I just happened to ask if you sold umbrellas that attached to bbq tables.The till operator behing said if you give me a minute I think I can help ..Next thing I knew Cammy turned up at checkout with the very thing I needed. How is that for first class service.. Unfortunately it didn't fit my spec and Cammy spent 15 mins with me trying to find exactly what I needed.Great member of staff..couldn't do enough to help.I am one very happy customer.I will be a back .A pleasure shopping with you

2026年8月1日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thank you Emma!

Absolutely above and beyond customer service from Emma. She helped at short notice to fix tent poles I had - so I didn’t have to potentially cancel my trip which my young kids were so excited about. She manually cut, restrung and fixed 3 sets of my poles - what a skill! And I only had to pay for one new set of poles to repair the others. Great example of repair and reuse as opposed to just having to buy new
Thank you again Emma, you saved the day. So very appreciated.

2026年7月14日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Karen was very helpful

Karen was very helpful sorting an issue with my membership card. Very pleasant.

2026年7月30日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service from Grace in the shoe section today. Very helpful and nothing too much trouble. All with a charming smile.

2026年7月31日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent experience I was new to this…

Excellent experience I was new to this branch and was in a bit of a hurry. Luckily Senga was able to find exactly what I needed and where it could be found in no time at all. Iwas very impressed.

2026年7月30日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価

I had excellent advice and help from…

I had excellent advice and help from Ross. Everything I was looking for was in stock at a price I was happy to pay. I will be back for the rest of my camping and backpacking needs.

2026年7月30日
自発的なレビュー
GO Outdoors - Coatbridge ロゴ

GO Outdoors - Coatbridge からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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